{"id":101212,"date":"2021-05-27T13:22:49","date_gmt":"2021-05-27T13:22:49","guid":{"rendered":"https:\/\/onedesk.com\/videos\/direktemelding-mellom-brukere\/"},"modified":"2021-05-27T13:22:49","modified_gmt":"2021-05-27T13:22:49","slug":"direktemelding-mellom-brukere","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/direktemelding-mellom-brukere\/","title":{"rendered":"Direkte meldinger mellom brukere"},"content":{"rendered":"<p><strong>Transkripsjon:<\/strong><\/p>\n<p>I OneDesk kan du ha samtaler ved \u00e5 legge til meldinger i billetter og oppgaver, men du kan ogs\u00e5 ha samtaler med folk ved \u00e5 ha direktemeldinger.<\/p>\n<p>For \u00e5 gj\u00f8re det, klikk &#8220;legg til samtale&#8221;, enten velg &#8220;samtale med bruker&#8221; eller &#8220;samtale med kunde&#8221;. Hvis jeg velger &#8216;samtale med bruker&#8217;, navigerer den til messenger-applikasjonen min, setter meg i den interne sendte boksen, og du kan se at jeg har opprettet en ny samtale. Denne samtalen eksisterer ikke enn\u00e5, s\u00e5 hvis jeg ombestemmer meg, kan jeg alltid klikke X for \u00e5 fjerne den. N\u00e5 m\u00e5 jeg velge hvem jeg skal ha denne samtalen med. Jeg kan bare bruke @ -symbolet for \u00e5 begynne \u00e5 legge til folk, eller jeg kan legge dem til ved \u00e5 klikke p\u00e5 legg til her. Jeg kan ha en samtale med en eller flere brukere, s\u00e5 i dette tilfellet skal Susan-bruker og John-bruker motta denne meldingen.<\/p>\n<p>N\u00e5r de klikker for \u00e5 opprette ny samtale, slukkes dette. Samtalen ble opprettet. Som du kan se, vises samtalen her. N\u00e5r jeg velger det, kan du se denne samtalen her. For John-bruker og Susan-bruker. De vil se den nye meldingen i sin interne innboks, og avhengig av varslingsinnstillingene, b\u00f8r de se et nytt ikon vises her. S\u00e5 disse meldingene mellom brukere er bare synlige for deltakerne.<\/p>\n<p>Du kan ogs\u00e5 lage samtaler direkte med kunder, og det fungerer p\u00e5 samme m\u00e5te. Klikk p\u00e5 legg til samtale med kunde. N\u00e5 ser du at jeg har en ny samtale, og jeg m\u00e5 bestemme hvilken kunde jeg skal legge til. Klikk p\u00e5 legg til, jeg kan begynne \u00e5 skrive kunden min, og her kan du se at jeg har et kundepr\u00f8ve og velger ham. Og n\u00e5 kan jeg skrive meldingen min her.<\/p>\n<p>N\u00e5 n\u00e5r jeg oppretter en samtale, og n\u00e5 kan jeg se det i mine \u00e5pne samtaler. Fra kundens perspektiv vil han sannsynligvis f\u00e5 dette via e-post med mindre han er logget p\u00e5 live chat for \u00f8yeblikket, i s\u00e5 fall n\u00e5r han svarer tilbake, ser jeg svaret hans her, og jeg vil ogs\u00e5 f\u00e5 et varsel.<\/p>\n<p>S\u00e5 det er slik du kan ha direkte samtaler mellom brukere i ett skrivebord eller mellom en bruker og en kunde.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk kan du ha samtaler ved \u00e5 legge til meldinger i billetter og oppgaver, men du kan ogs\u00e5 ha samtaler med folk ved \u00e5 ha direktemeldinger. For \u00e5 gj\u00f8re det, klikk &#8220;legg til samtale&#8221;, enten velg &#8220;samtale med bruker&#8221; eller &#8220;samtale med kunde&#8221;. Hvis jeg velger &#8216;samtale med bruker&#8217;, navigerer den til messenger-applikasjonen 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