{"id":125627,"date":"2021-08-25T13:25:14","date_gmt":"2021-08-25T13:25:14","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-helpdesk\/"},"modified":"2022-02-10T18:18:24","modified_gmt":"2022-02-10T18:18:24","slug":"onedesk-get-started-helpdesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-get-started-helpdesk\/","title":{"rendered":"OneDesk &#8211; Komme i gang: HelpDesk"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>OneDesk gj\u00f8r det enkelt \u00e5 gi eksepsjonell kundest\u00f8tte med et innebygd helpdesk-billettsystem.<\/p>\n<p>Her er noen h\u00f8ydepunkter i helpdesk-funksjonene:<\/p>\n<ul>\n<li>Du kan f\u00e5 billetter inn i OneDesk p\u00e5 flere m\u00e5ter: ved \u00e5 fange opp e-poster fra support-e-postadressen din, ved \u00e5 bruke et internt billettopprettingsskjema, kundevendte billettskjemaer, billetter fra chat eller ved \u00e5 importere billetter fra andre systemer.<\/li>\n<li>Agentene dine kan administrere og l\u00f8se disse billettene ved \u00e5 svare p\u00e5 dem, endre statusene deres og ved \u00e5 kommunisere med kunder.<\/li>\n<li>OneDesk gir deg fire kundevendte applikasjoner: live chat, en kundeportal, nettskjemaer og en selvbetjent kunnskapsbase.<\/li>\n<li>Du kan aktivere og tilpasse flere billetttyper, hver med sitt eget sett med statuser. Dette lar deg rute, tildele og l\u00f8se de forskjellige billetttypene ved hjelp av egen arbeidsflyt.<\/li>\n<li>Du kan ogs\u00e5 automatisere arbeidsflytene dine for \u00e5 hjelpe deg med \u00e5 organisere, tildele, svare og iverksette tiltak p\u00e5 billetter i OneDesk.<\/li>\n<\/ul>\n<p>Det er mange helpdesk-funksjoner i OneDesk, for eksempel internt samarbeid, tidsregistrering, rapportering, SLAer og fullfunksjons prosjektledelse. L\u00e6r mer om dem alle i Komme i gang-veiledningen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: OneDesk gj\u00f8r det enkelt \u00e5 gi eksepsjonell kundest\u00f8tte med et innebygd helpdesk-billettsystem. Her er noen h\u00f8ydepunkter i helpdesk-funksjonene: Du kan f\u00e5 billetter inn i OneDesk p\u00e5 flere m\u00e5ter: ved \u00e5 fange opp e-poster fra support-e-postadressen din, ved \u00e5 bruke et internt billettopprettingsskjema, kundevendte billettskjemaer, billetter fra chat eller ved \u00e5 importere billetter fra andre [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9838,9748],"aiovg_tags":[],"class_list":["post-125627","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-no","aiovg_categories-tickets-guide"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HelpDesk | Komme i gang | OneDesk Helpdesk &amp; 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