{"id":125726,"date":"2021-08-25T13:53:35","date_gmt":"2021-08-25T13:53:35","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-kunde-undersokelser\/"},"modified":"2021-12-17T18:32:52","modified_gmt":"2021-12-17T18:32:52","slug":"onedesk-kom-i-gang-kundeundersokelser","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-kom-i-gang-kundeundersokelser\/","title":{"rendered":"OneDesk &#8211; Komme i gang: Kundeunders\u00f8kelser"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>I OneDesk kan du samle tilbakemeldinger fra kunder og tilfredshetsscore ved hjelp av kundetilfredshetsunders\u00f8kelser. Poengsummene du samler inn kan brukes til \u00e5 bestemme en kundest\u00f8tteagents kapasitet, og hjelpe teamledere med \u00e5 ta beslutninger om \u00e5 forbedre kundest\u00f8ttetjenestene sine.<\/p>\n<p>Som standard sendes disse unders\u00f8kelsene ut til kunder innen 24 timer etter at en billett er merket som stengt. Unders\u00f8kelsene f\u00e5r kundene til \u00e5 vurdere opplevelsen sin positivt eller negativt, og lar kundene sende inn sine meninger om tjenesten de mottok. Koblingen til disse unders\u00f8kelsene utl\u00f8per etter 10 dager, noe som gir deg god tid til \u00e5 redde en kundes negative opplevelser og forh\u00e5pentligvis f\u00e5 dem til \u00e5 endre vurderingen. <\/p>\n<p>Automatiseringen som sender disse unders\u00f8kelsene finner du i e-postinnstillingene dine. Klikk p\u00e5 More Applications-ikonet, og velg deretter tannhjulikonet for \u00e5 \u00e5pne Administrasjonsinnstillinger. Fra navigasjonen klikker du p\u00e5 E-post. Her kan du redigere e-postmeldingen som sendes ut til kundene dine. <\/p>\n<p>N\u00e5r teamet ditt samler inn tilbakemeldinger fra kunder, kan du se grafer og diagrammer om dataene i Analytics-applikasjonen. For \u00e5 navigere til Analytics-appen, klikk p\u00e5 Flere applikasjoner-ikonet og deretter Analytics-ikonet. I Analytics-applikasjonen klikker du p\u00e5 Diagramserie-menyen og velger Kundetilfredshet for \u00e5 se genererte grafer og diagrammer om kundetilfredshetsvurderingene dine. Du kan alltid legge til filteralternativer eller velge prosjektniv\u00e5 for \u00e5 se mer spesifikke data.<\/p>\n<p>Du kan ogs\u00e5 lage en egendefinert visning i billettapplikasjonen som viser deg ytelsen til agentene dine og teller deres tilfredshetsvurdering i prosent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesk kan du samle tilbakemeldinger fra kunder og tilfredshetsscore ved hjelp av kundetilfredshetsunders\u00f8kelser. Poengsummene du samler inn kan brukes til \u00e5 bestemme en kundest\u00f8tteagents kapasitet, og hjelpe teamledere med \u00e5 ta beslutninger om \u00e5 forbedre kundest\u00f8ttetjenestene sine. Som standard sendes disse unders\u00f8kelsene ut til kunder innen 24 timer etter at en billett er [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9838,9839],"aiovg_tags":[],"class_list":["post-125726","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-no","aiovg_categories-02-prosjektledelse"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundeunders\u00f8kelser | Komme i gang | OneDesk HelpDesk-programvareapp<\/title>\n<meta name=\"description\" content=\"Samle tilbakemeldinger fra kunder og tilfredshetsscore med OneDesks kundetilfredshetsunders\u00f8kelser. 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