{"id":155766,"date":"2021-12-20T18:23:54","date_gmt":"2021-12-20T18:23:54","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-i-gang-arbeidsflyt-automatiseringer\/"},"modified":"2022-05-20T20:24:50","modified_gmt":"2022-05-20T20:24:50","slug":"onedesk-kom-i-gang-arbeidsflyt-automatiseringer","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-kom-i-gang-arbeidsflyt-automatiseringer\/","title":{"rendered":"OneDesk &#8211; Komme i gang: Automatisering av arbeidsflyt"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>OneDesk lar deg lage og bruke arbeidsflytautomatiseringer for \u00e5 hjelpe deg med \u00e5 redusere tiden du bruker p\u00e5 repeterende oppgaver og umiddelbart iverksette tiltak, selv n\u00e5r du er offline. Du kan lage arbeidsflytautomatiseringer som kan svare p\u00e5 billetter, oppdatere oppgaver, sende meldinger til brukere og kunder, endre statuser, oppdrag og mye mer.<\/p>\n<p>Du oppretter arbeidsflytautomatiseringer for billetter eller oppgaver i deres respektive panel inne i administrasjonsappen. Klikk p\u00e5 Flere applikasjoner nederst til venstre, velg Administrasjon, og velg deretter enten Tickets eller Tasks-applikasjonen. Rull ned til delen for automatisering av arbeidsflyt. Her kan du opprette, redigere, aktivere, deaktivere eller slette arbeidsflytautomatiseringer.<\/p>\n<p>La oss lage en ny automatisering som tildeler innkommende billetter. F\u00f8rst klikker du p\u00e5 Opprett en arbeidsflytautomatisering.<\/p>\n<p>Hver arbeidsflytautomatiseringsregel best\u00e5r av 3 deler.<\/p>\n<p>Den f\u00f8rste delen er et filter som definerer elementet eller elementene som denne automatiseringen skal kj\u00f8res p\u00e5. Vi \u00f8nsker at denne arbeidsflytautomatiseringen skal gjelde for billetter av enhver type, s\u00e5 vi velger &#8220;hvilken som helst billetttype&#8221; fra rullegardinmenyen.<\/p>\n<p>Den andre delen er triggerhendelsen som vil f\u00f8re til at handlingen utf\u00f8res. Vi vil velge &#8216;vare er opprettet&#8217;, fordi vi \u00f8nsker at denne automatiseringen skal kj\u00f8re p\u00e5 nyopprettede billetter.<\/p>\n<p>Den tredje delen definerer en eller flere handlinger som OneDesk skal utf\u00f8re. For handlingen vil vi legge til en mottaker og velge tre individuelle brukere.<\/p>\n<p>N\u00e5 som vi har satt opp de tre delene av automatiseringen, kan vi lagre den og automatiseringen trer i kraft.<\/p>\n<p>N\u00e5 hver gang en ny billett opprettes, vil den etter tur bli tildelt brukerne vi valgte, en etter en.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: OneDesk lar deg lage og bruke arbeidsflytautomatiseringer for \u00e5 hjelpe deg med \u00e5 redusere tiden du bruker p\u00e5 repeterende oppgaver og umiddelbart iverksette tiltak, selv n\u00e5r du er offline. Du kan lage arbeidsflytautomatiseringer som kan svare p\u00e5 billetter, oppdatere oppgaver, sende meldinger til brukere og kunder, endre statuser, oppdrag og mye mer. Du oppretter [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9895],"aiovg_tags":[],"class_list":["post-155766","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-06-automasjoner"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Arbeidsflytautomatisering | Komme i gang | OneDesk Helpdesk &amp; 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