{"id":155965,"date":"2021-12-20T19:04:09","date_gmt":"2021-12-20T19:04:09","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komme-i-gang-onedesk-messenger\/"},"modified":"2021-12-20T19:04:09","modified_gmt":"2021-12-20T19:04:09","slug":"onedesk-komme-i-gang-onedesk-messenger","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-komme-i-gang-onedesk-messenger\/","title":{"rendered":"OneDesk &#8211; Komme i gang: OneDesk Messenger"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>I OneDesks Messenger er all innkommende kommunikasjon fra dine kunder og teammedlemmer sentralisert, enten fra e-post, live chat eller innlegg om artikler og billetter. OneDesk Messenger-appen holder samtaler organisert, slik at du kan se n\u00e5v\u00e6rende og tidligere samtaler og identifisere hvilke du er involvert i.<\/p>\n<p>OneDesk Messenger-ikonet vil legge til en gr\u00f8nn sirkel som identifiserer antall meldinger du enn\u00e5 ikke har lest. Dette gir deg en ide om hvor mange samtaler som har nye meldinger. <\/p>\n<p>Inne i Messenger-applikasjonen kan du koble en samtale til en billett eller en oppgave eller opprette en ny billett eller oppgave fra samtalen. For \u00e5 gj\u00f8re dette, klikk ganske enkelt p\u00e5 handlingsmenyen \u00f8verst til h\u00f8yre i samtalen og velg fra rullegardinmenyen hvilken handling du \u00f8nsker \u00e5 utf\u00f8re. <\/p>\n<p>Du kan enkelt legge til kunder, kundeorganisasjoner, brukere og team i samtalene dine ved \u00e5 klikke p\u00e5 legg til-knappen. Hvis samtalen er knyttet til en billett, f\u00f8lger ogs\u00e5 alle billettf\u00f8lgere samtalen.<\/p>\n<p>Du kan ogs\u00e5 s\u00f8ke gjennom alle samtalene dine med s\u00f8keverkt\u00f8yet \u00f8verst til h\u00f8yre, slik at du kan finne samtalene du \u00f8nsker. <\/p>\n<p>Som administrator kan du fjerne tilgangen til kundevendte samtaler fra noen eller alle brukerne dine i detaljpanelet. P\u00e5 den m\u00e5ten viser deres Messenger bare kommunikasjonen de skal se.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: I OneDesks Messenger er all innkommende kommunikasjon fra dine kunder og teammedlemmer sentralisert, enten fra e-post, live chat eller innlegg om artikler og billetter. OneDesk Messenger-appen holder samtaler organisert, slik at du kan se n\u00e5v\u00e6rende og tidligere samtaler og identifisere hvilke du er involvert i. OneDesk Messenger-ikonet vil legge til en gr\u00f8nn sirkel som [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9859],"aiovg_tags":[],"class_list":["post-155965","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-08-kunde-apper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDesk Messenger | Komme i gang | OneDesk Helpdesk &amp; 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