{"id":155974,"date":"2021-12-20T19:04:17","date_gmt":"2021-12-20T19:04:17","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-i-gang-kundeportal\/"},"modified":"2021-12-20T19:04:17","modified_gmt":"2021-12-20T19:04:17","slug":"onedesk-kom-i-gang-kundeportal","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-kom-i-gang-kundeportal\/","title":{"rendered":"OneDesk \u2013 Komme i gang: Kundeportal"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>OneDesks kundeportal lar kundene dine logge p\u00e5 og se oppdateringer ang\u00e5ende deres billetter, oppgaver og andre foresp\u00f8rsler. Mens kunder vil motta oppdateringer p\u00e5 e-post, tilbyr portalen et sentralisert sted for dem \u00e5 se billettene sine, sende inn nye og diskutere dem med deg. \u00c5 tillate kundene dine \u00e5 betjene seg selv med kundeportalen vil bidra til \u00e5 minimere sp\u00f8rsm\u00e5lene du mottar ang\u00e5ende oppdateringer p\u00e5 deres foresp\u00f8rsler og mer.<\/p>\n<p>Som OneDesk-administrator kan du bestemme hvilken informasjon du vil dele med kundene dine. For \u00e5 gj\u00f8re dette, klikk p\u00e5 ikonet Flere applikasjoner, velg Administrasjon, og naviger deretter til kundeportalen din. I portalinnstillingene kan du bestemme f\u00f8lgende:<\/p>\n<ul>\n<li>Hvis du vil kreve at kundene dine logger inn for \u00e5 kunne se varer i portalen.<\/li>\n<li>N\u00e5r de er i portalen, hva de har lov til \u00e5 se. Er det elementer som er forespurt av noen i deres organisasjon, i prosjekter som deles med dem, eller et annet alternativ fra rullegardinmenyen?<\/li>\n<li>Hvis de kan se deres upubliserte foresp\u00f8rsler.<\/li>\n<li>Hvilke billettegenskaper de kan se p\u00e5 portalen<\/li>\n<\/ul>\n<p>Du kan ogs\u00e5 knytte billettskjemaer til portalen din. For tilfellet der du lenker direkte til portalen og ikke via widgeten, lar dette deg kontrollere hvilke skjemaer kunden kan benytte seg av.<\/p>\n<p>OneDesks kundeportal sentraliserer kundekontaktinformasjon, og lar deg bestemme hvilke data du vil dele med kundene dine.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: OneDesks kundeportal lar kundene dine logge p\u00e5 og se oppdateringer ang\u00e5ende deres billetter, oppgaver og andre foresp\u00f8rsler. Mens kunder vil motta oppdateringer p\u00e5 e-post, tilbyr portalen et sentralisert sted for dem \u00e5 se billettene sine, sende inn nye og diskutere dem med deg. \u00c5 tillate kundene dine \u00e5 betjene seg selv med kundeportalen vil [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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