{"id":156025,"date":"2021-12-20T19:15:49","date_gmt":"2021-12-20T19:15:49","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-i-gang-automatiserte-bot-svar\/"},"modified":"2022-02-21T19:51:03","modified_gmt":"2022-02-21T19:51:03","slug":"onedesk-kom-i-gang-automatiserte-bot-svar","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/no\/videoer\/onedesk-kom-i-gang-automatiserte-bot-svar\/","title":{"rendered":"OneDesk &#8211; Komme i gang: Automatiserte botresponser"},"content":{"rendered":"<h2>Transkripsjon:<\/h2>\n<p>OneDesk lar deg svare kundene dine automatisk ved hjelp av en automatisert bot. OneDesk-botens utseende kan tilpasses og kan svare basert p\u00e5 utl\u00f8sere du angir.<\/p>\n<p>Du kan redigere botens utseende eller angi botavatarbildet og navnet til et av kundest\u00f8ttemedlemmene dine. For \u00e5 tilpasse boten din, klikk p\u00e5 Flere applikasjoner, Administrasjon og deretter Firmainnstillinger. Under Bot-innstillinger kan du endre botnavnet og avataren.<\/p>\n<p>For \u00e5 angi online og offline hilsener og offline meldinger, klikk p\u00e5 Messenger-applikasjonen. Her kan du angi velkomstsidehilsener. Boten vil svare n\u00e5r teamet ditt er offline.<\/p>\n<p>Du kan ogs\u00e5 lage automatiserte svar som boten sender p\u00e5 dine vegne. Du kan gj\u00f8re dette ved \u00e5 lage arbeidsflytautomatiseringer basert p\u00e5 billetter, oppgaver eller prosjekter. For eksempel vil vi lage et bot-svar for foresp\u00f8rsler om tilbakestilling av passord.<\/p>\n<p>Vi skal sette filtrene for n\u00e5r en billett er opprettet og om den har n\u00f8kkelordet &#8220;passord&#8221; i seg. Deretter for handlingen, velg &#8216;sett inn\/opprett melding&#8217; og gj\u00f8r det slik at meldingen blir postet av &#8216;Company Bot&#8217;. Du kan legge til meldingen som roboten vil sende til kundene dine eller teammedlemmer her og dynamiske egenskaper i meldingen. Klikk p\u00e5 Lagre, s\u00e5 vil boten ta seg av alle foresp\u00f8rsler om tilbakestilling av passord du f\u00e5r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkripsjon: OneDesk lar deg svare kundene dine automatisk ved hjelp av en automatisert bot. OneDesk-botens utseende kan tilpasses og kan svare basert p\u00e5 utl\u00f8sere du angir. Du kan redigere botens utseende eller angi botavatarbildet og navnet til et av kundest\u00f8ttemedlemmene dine. For \u00e5 tilpasse boten din, klikk p\u00e5 Flere applikasjoner, Administrasjon og deretter Firmainnstillinger. 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