{"id":152952,"date":"2021-12-16T21:07:09","date_gmt":"2021-12-16T21:07:09","guid":{"rendered":"https:\/\/onedesk.com\/funksjonsindeks\/kunnskapsbase\/"},"modified":"2023-08-08T19:01:04","modified_gmt":"2023-08-08T19:01:04","slug":"kunnskapsbase","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/funksjonsindeks\/kunnskapsbase\/","title":{"rendered":"Kunnskapsbase"},"content":{"rendered":"\t\t
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Kunnskapsbase Applikasjon<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t<\/p>\n

Forbedre kundetilfredsheten og muliggj\u00f8r selvbetjening med OneDesks kunnskapsbaseverkt\u00f8y.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Oppretthold n\u00f8yaktig og oppdatert informasjon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kunnskapsbaseartikler kan enkelt opprettes, oppdateres og publiseres fra OneDesk. Spor eller sett opp varsler om endringer som er gjort i artiklene. Disse funksjonene sikrer at teamet ditt gir den mest oppdaterte informasjonen. Kunnskapsbaseartikler kan til og med ha bilder, vedlagte filer eller innebygde videoer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"kunnskapsbase\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"kundens\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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S\u00f8kbart kunnskapsbaseverkt\u00f8y for selvbetjening<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kunder \u00f8nsker ikke \u00e5 hele tiden m\u00e5tte kontakte deg for \u00e5 f\u00e5 svar p\u00e5 sp\u00f8rsm\u00e5lene deres. Forbedre kundens opplevelse ved \u00e5 bruke en kunnskapsbase, der de kan betjene seg selv for \u00e5 finne informasjonen de trenger. Mange kunder foretrekker \u00e5 s\u00f8ke svar p\u00e5 egenh\u00e5nd. OneDesks kunnskapsbaseverkt\u00f8y lar kundene dine s\u00f8ke gjennom databasen med artikler for \u00e5 finne svarene de leter etter.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Spar tid for st\u00f8tteteamet ditt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Helpdesk<\/a> -st\u00f8tteteamet ditt har ikke tid til \u00e5 skrive n\u00f8yaktige og detaljerte svar p\u00e5 alle kundehenvendelser. Det er der bruk av OneDesks kunnskapsbase kan spare dem tid. Agenter kan s\u00f8ke i databasen og ganske enkelt koble til en forh\u00e5ndsskrevet og kuratert artikkel som er sjekket for n\u00f8yaktighet. Dette sparer tid n\u00e5r de gir kundest\u00f8tte og sikrer at kunden f\u00e5r informasjon og hjelp av beste kvalitet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"knowledge\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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En tilpassbar kunnskapsbaseapplikasjon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sett opp artikler og kategorier som passer best til bedriftens behov. Konfigurer fargene og logoene til kunnskapsbasen din slik at den passer til merkevaren din. Inkluder kunnskapsbasen i den innebygde nettwidgeten<\/a> , oppgi en direkte lenke eller bygg inn i en iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c5pen eller privat kunnskapsbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan kreve at kundene logger p\u00e5 f\u00f8r de f\u00e5r tilgang til kunnskapsbaseartikler eller holde artiklene dine offentlige for alle. Du kan la enhver kunde registrere seg eller invitere dem personlig. Med muligheten til \u00e5 lage flere kunnskapsbaser ogs\u00e5, kan du konfigurere OneDesk kunnskapsbaseverkt\u00f8y for \u00e5 passe de unike behovene til din bedrift.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"education\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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En intern eller kundebasel\u00f8sning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Trenger du en kunnskapsbase for \u00e5 hjelpe ombordstigning eller for \u00e5 st\u00f8tte teamet ditt i \u00e5 utf\u00f8re sine oppgaver? OneDesk kunnskapsbase kan ogs\u00e5 brukes internt. Dessuten lar OneDesk deg lage flere kunnskapsbaser<\/a> slik at du kan st\u00f8tte kundene og teamene dine.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mobilvennlig kunnskapsbaseverkt\u00f8y <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Agenter kan skrive, redigere eller publisere nye artikler selv fra telefonen. Kunder, p\u00e5 den annen side, kan lese artikler fra hvor som helst med den mobilvennlige kunnskapsbaseapplikasjonen<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobil\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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L\u00e6ringsressurser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Bruke kunnskapsbasen<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e6r om hvordan du oppretter og konfigurerer kunnskapsbaseapplikasjonen din i OneDesk.<\/p>\n

Les mer>> <\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Web-widget<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e6r om bruk av nettstedsmodulen, som gir kundene st\u00f8ttekanaler fra nettstedet ditt.<\/p>\n

Les mer>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Legge til kundeapper p\u00e5 nettstedet ditt<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Finn ut hvordan du legger til kunnskapsbasen eller andre kundeapper p\u00e5 nettstedet ditt.<\/p>\n

Les mer>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Kunnskapsbase Applikasjon Forbedre kundetilfredsheten og muliggj\u00f8r selvbetjening med OneDesks kunnskapsbaseverkt\u00f8y. Sign up free! Oppretthold n\u00f8yaktig og oppdatert informasjon Kunnskapsbaseartikler kan enkelt opprettes, oppdateres og publiseres fra OneDesk. Spor eller sett opp varsler om endringer som er gjort i artiklene. Disse funksjonene sikrer at teamet ditt gir den mest oppdaterte informasjonen. Kunnskapsbaseartikler kan til og med […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151677,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-152952","page","type-page","status-publish","hentry"],"yoast_head":"\nKunnskapsbase | Funksjoner | OneDesk HelpDesk-programvare<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk- og prosjektstyringsprogramvare i ett. OneDesks kunnskapsbase gj\u00f8r det enkelt \u00e5 oppdatere og vedlikeholde informasjon.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/kunnskapsbase\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kunnskapsbase | Funksjoner | OneDesk HelpDesk-programvare\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk- og prosjektstyringsprogramvare i ett. 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