{"id":154781,"date":"2021-12-20T15:16:44","date_gmt":"2021-12-20T15:16:44","guid":{"rendered":"https:\/\/onedesk.com\/billett-ruting-arbeidsflyter\/"},"modified":"2022-03-30T21:30:21","modified_gmt":"2022-03-30T21:30:21","slug":"billett-ruting-arbeidsflyter","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/billett-ruting-arbeidsflyter\/","title":{"rendered":"Billettruting og arbeidsflyter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154781\" class=\"elementor elementor-154781 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Innholdsfortegnelse<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157391\"><a href=\"https:\/\/onedesk.com\/no\/forste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\">De f\u00f8rste 10 minuttene i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157392\"><a href=\"https:\/\/onedesk.com\/no\/ombord-pa-teamet-ditt\/\" class=\"elementor-item menu-link\">Ta med teamet ditt<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157393\"><a href=\"https:\/\/onedesk.com\/no\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\">Abonner og g\u00e5r Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157439\"><a href=\"https:\/\/onedesk.com\/no\/gar-live-til-kunder\/\" class=\"elementor-item menu-link\">Sendes live til kundene<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157440\"><a href=\"https:\/\/onedesk.com\/no\/billett-ruting-arbeidsflyter\/\" class=\"elementor-item menu-link\">Billettruting og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157441\"><a href=\"https:\/\/onedesk.com\/no\/prosjekt-ledelse-oppgave-arbeidsflyter\/\" class=\"elementor-item menu-link\">Prosjektledelse og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157442\"><a href=\"https:\/\/onedesk.com\/no\/kommunisere-med-kunder\/\" class=\"elementor-item menu-link\">Kommunisere med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157443\"><a href=\"https:\/\/onedesk.com\/no\/sporingsarbeid\/\" class=\"elementor-item menu-link\">Sporingsarbeid<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157391\"><a href=\"https:\/\/onedesk.com\/no\/forste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De f\u00f8rste 10 minuttene i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157392\"><a href=\"https:\/\/onedesk.com\/no\/ombord-pa-teamet-ditt\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Ta med teamet ditt<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157393\"><a href=\"https:\/\/onedesk.com\/no\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonner og g\u00e5r Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157439\"><a href=\"https:\/\/onedesk.com\/no\/gar-live-til-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sendes live til kundene<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157440\"><a href=\"https:\/\/onedesk.com\/no\/billett-ruting-arbeidsflyter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Billettruting og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157441\"><a href=\"https:\/\/onedesk.com\/no\/prosjekt-ledelse-oppgave-arbeidsflyter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prosjektledelse og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157442\"><a href=\"https:\/\/onedesk.com\/no\/kommunisere-med-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunisere med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157443\"><a href=\"https:\/\/onedesk.com\/no\/sporingsarbeid\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sporingsarbeid<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dykke dypere<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157485\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-arbeidsflyt\/\" class=\"elementor-item menu-link\">Tilpass arbeidsflyten din<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157486\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-brukeropplevelsen\/\" class=\"elementor-item menu-link\">Tilpasse brukeropplevelsen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157487\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-dine-kunder-opplevelse\/\" class=\"elementor-item menu-link\">Tilpasse kundenes opplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157488\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-brukere\/\" class=\"elementor-item menu-link\">Administrere brukere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157489\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-kunder\/\" class=\"elementor-item menu-link\">Administrere kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157535\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-kunnskapsbase\/\" class=\"elementor-item menu-link\">OneDesk kunnskapsbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157536\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157537\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\">OneDesk klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157538\"><a href=\"https:\/\/onedesk.com\/no\/analyser\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157485\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-arbeidsflyt\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpass arbeidsflyten din<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157486\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-brukeropplevelsen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasse brukeropplevelsen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157487\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-dine-kunder-opplevelse\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasse kundenes opplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157488\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-brukere\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrere brukere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157489\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrere kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157535\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-kunnskapsbase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk kunnskapsbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157536\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157537\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157538\"><a href=\"https:\/\/onedesk.com\/no\/analyser\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>I OneDesk har du mye kontroll over hvor billettene dine kommer fra, hvor de blir rutet til og mer.<\/p>\n<\/br>\n<h2>Innhenting av billetter<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Innhenting av billetter\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>Du kan f\u00e5 en billett eller oppgave (varer) til OneDesk p\u00e5 en av f\u00f8lgende m\u00e5ter: fange e-poster fra support-e-postadressen din, bruke et internt vareopprettingsskjema, kundevendte vareskjemaer, live chat, importere varer fra andre systemer, eller gjennom integrasjoner og API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">L\u00e6r mer om billettfangst her.<\/a><\/p>\n<br>\n<h2>Billettruting<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Billettruting\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Rut billetter og oppgaver (artikler) i alle stadier av livssyklusen dit de skal. Du kan bruke OneDesks arbeidsflytautomatiseringer til \u00e5 automatisk rute elementer til prosjekter, individuelle teammedlemmer, team, ved rundkj\u00f8ring og mer. Minimer tiden du bruker p\u00e5 \u00e5 f\u00e5 varer til rett person eller plassering.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Les mer om billettruting her.<\/a><\/p>\n<br>\n<h2>L\u00f8se billetter<\/h2>\n<br>\n<p>N\u00e5r billettene str\u00f8mmer inn i OneDesk, m\u00e5 du finne hvilke du m\u00e5 jobbe med og takle de med h\u00f8yest prioritet. Det er her tilpassede visninger kommer inn.<\/p>\n\n<p><b>Egendefinerte visninger for billettene dine<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Egendefinerte visninger for billettene dine\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>I OneDesk kan du opprette egendefinerte visninger som viser deg en filtrert visning av billetter i prosjektene som er tildelt deg. Bruk filtrene til \u00e5 lage egendefinerte visninger som lar deg se hvilke billetter som er tildelt deg og sortere dem etter prioritet. Eller generer andre nyttige visninger som kan bidra til \u00e5 \u00f8ke hastigheten p\u00e5 billettl\u00f8sningstiden.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Finn ut mer om egendefinerte visninger her.<\/a><\/p>\n<br>\n<p><b>Jobber med en billett<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Jobber med en billett\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>Det meste av arbeidet som trengs for \u00e5 l\u00f8se en billett kan gj\u00f8res i billettens detaljpanel. Du kan snakke med kunder, se vedlegg, oppdatere billettstatusen og mer fra \u00e9n visning.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/jobber-med-en-billett-eller-oppgave\/\">L\u00e6r mer om detaljpanelet her.<\/a><\/p>\n<br>\n<b>Kommunisere med kunder<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Kommunisere med kunder\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>I OneDesk trenger du ikke bry deg om hvor kommunikasjonen kommer fra eller g\u00e5r til; OneDesk tar seg av detaljene. Uansett om kundene kommuniserer med deg gjennom kundeappene, e-post eller live chat, er all kommunikasjon sentralisert i OneDesk. Send tekst, lenker, bilder, vedlegg og mer, OneDesk f\u00e5r kommunikasjonen din til den kanalen kunden din bruker.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">L\u00e6r mer om kundekommunikasjon her.<\/a><\/p>\n<br>\n<p><b>Kommunisere med teamet ditt <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Communicating with your Team\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>OneDesk lar deg holde kontakten med brukerne og teamene dine for \u00e5 sikre at dere alle jobber p\u00e5 samme side. Du kan endre brukerinnstillingene dine for \u00e5 finne ut hva du blir varslet om og bruke mobilappen til \u00e5 kommunisere med andre brukere, kunder eller oppdatere oppgavene dine fra telefonen. En messenger-applikasjon i OneDesk sentraliserer all innkommende kommunikasjon slik at du aldri g\u00e5r glipp av noen meldinger.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">L\u00e6r mer om teamkommunikasjon her.<\/a><\/p>\n<br>\n<p><b>Oppdatering av billettstatuser<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Updating-Ticket-Statuses.png\" alt=\"Oppdatering av billettstatuser\" width=\"800\" class=\"alignleft size-full wp-image-139931\">\n<br>\n<p>I OneDesk kan billettstatusene dine endres manuelt eller ved automatiseringer som du setter opp basert p\u00e5 spesifikke triggere. Du kan konfigurere dine egne tilpassede statuser i OneDesk basert p\u00e5 din unike arbeidsflyt.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">L\u00e6r om statuser her.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/going-live-to-customers\/';\"><Previous{{{wpml_tag_111}}}\n{{{wpml_tag_112}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Innholdsfortegnelse Dykke dypere I OneDesk har du mye kontroll over hvor billettene dine kommer fra, hvor de blir rutet til og mer. Innhenting av billetter Du kan f\u00e5 en billett eller oppgave (varer) til OneDesk p\u00e5 en av f\u00f8lgende m\u00e5ter: fange e-poster fra support-e-postadressen din, bruke et internt vareopprettingsskjema, kundevendte vareskjemaer, live chat, importere varer [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"footnotes":""},"class_list":["post-154781","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Billettsystem og ruting | OneDesk HelpDesk &amp; PM Onboarding Guide<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og prosjektstyringsprogramvare i \u00e9n applikasjon. 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