{"id":154917,"date":"2021-12-20T16:01:13","date_gmt":"2021-12-20T16:01:13","guid":{"rendered":"https:\/\/onedesk.com\/funksjonsindeks\/agent-ytelse-overvaking\/"},"modified":"2023-08-08T19:08:13","modified_gmt":"2023-08-08T19:08:13","slug":"agent-ytelse-overvaking","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/funksjonsindeks\/agent-ytelse-overvaking\/","title":{"rendered":"Agentytelsesoverv\u00e5king"},"content":{"rendered":"\t\t
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Overv\u00e5king av agentytelse<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Forbedre kvaliteten p\u00e5 st\u00f8tteteamet ditt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"kontor\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OneDesk lar deg overv\u00e5ke og kj\u00f8re rapporter p\u00e5 helpdesk-agentene dine for \u00e5 sikre at de f\u00e5r arbeidet gjort effektivt samtidig som de leverer eksepsjonell kundest\u00f8tte. Her er fordelene med denne funksjonen:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"tidtakersporing\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Se en agents n\u00e5v\u00e6rende og tidligere aktiviteter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk lar deg se hva agentene dine jobber med i sanntid. Se hvem som for \u00f8yeblikket jobber med hvilken billett gjennom tilpassede visninger<\/a> samt timeroverv\u00e5kingswidgeten. Du kan ogs\u00e5 spore alle dine agenters tidligere aktiviteter for \u00e5 se hva de har jobbet med over en periode.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Generer agentytelsesrapporter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk tilbyr flere m\u00e5ter \u00e5 vise rapporter om agentytelse p\u00e5<\/a> . Du kan se den totale mengden arbeid hver agent har utf\u00f8rt sammen med fordelingen av loggede timer. Du kan visuelt se arbeidstimene hver agent har logget p\u00e5 sammenlignet med hverandre. Du kan sammenligne antall ferdige, p\u00e5g\u00e5ende og ikke startet billetter per agent. Det er ogs\u00e5 en tilfredshetsscore som indikerer den generelle tilfredsheten til kunder som betjenes av hver agent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"rapporter\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Overv\u00e5king av agentytelse Forbedre kvaliteten p\u00e5 st\u00f8tteteamet ditt. Sign up free! OneDesk lar deg overv\u00e5ke og kj\u00f8re rapporter p\u00e5 helpdesk-agentene dine for \u00e5 sikre at de f\u00e5r arbeidet gjort effektivt samtidig som de leverer eksepsjonell kundest\u00f8tte. Her er fordelene med denne funksjonen: Se en agents n\u00e5v\u00e6rende og tidligere aktiviteter OneDesk lar deg se hva agentene […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151677,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154917","page","type-page","status-publish","hentry"],"yoast_head":"\nOverv\u00e5king av agentytelse | OneDesk Help Desk-programvareapp<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og prosjektledelsesprogramvare. Finn ut hvordan OneDesk lar deg overv\u00e5ke ytelsen til helpdesk-agentene dine.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/agent-ytelse-overvaking\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Overv\u00e5king av agentytelse | OneDesk Help Desk-programvareapp\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk og prosjektledelsesprogramvare. 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