{"id":156221,"date":"2021-12-21T14:27:06","date_gmt":"2021-12-21T14:27:06","guid":{"rendered":"https:\/\/onedesk.com\/kommunisere-med-kunder\/"},"modified":"2022-01-24T15:21:08","modified_gmt":"2022-01-24T15:21:08","slug":"kommunisere-med-kunder","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/kommunisere-med-kunder\/","title":{"rendered":"Kommunisere med kunder"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156221\" class=\"elementor elementor-156221 elementor-144075\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3962e1b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3962e1b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-734220e7\" data-id=\"734220e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ef59853 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ef59853\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6645f4da\" data-id=\"6645f4da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20502758 elementor-widget elementor-widget-heading\" data-id=\"20502758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Innholdsfortegnelse<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d78ef7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1d78ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1d78ef7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157391\"><a href=\"https:\/\/onedesk.com\/no\/forste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\">De f\u00f8rste 10 minuttene i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157392\"><a href=\"https:\/\/onedesk.com\/no\/ombord-pa-teamet-ditt\/\" class=\"elementor-item menu-link\">Ta med teamet ditt<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157393\"><a href=\"https:\/\/onedesk.com\/no\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\">Abonner og g\u00e5r Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157439\"><a href=\"https:\/\/onedesk.com\/no\/gar-live-til-kunder\/\" class=\"elementor-item menu-link\">Sendes live til kundene<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157440\"><a href=\"https:\/\/onedesk.com\/no\/billett-ruting-arbeidsflyter\/\" class=\"elementor-item menu-link\">Billettruting og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157441\"><a href=\"https:\/\/onedesk.com\/no\/prosjekt-ledelse-oppgave-arbeidsflyter\/\" class=\"elementor-item menu-link\">Prosjektledelse og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157442\"><a href=\"https:\/\/onedesk.com\/no\/kommunisere-med-kunder\/\" class=\"elementor-item menu-link\">Kommunisere med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157443\"><a href=\"https:\/\/onedesk.com\/no\/sporingsarbeid\/\" class=\"elementor-item menu-link\">Sporingsarbeid<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1d78ef7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157391\"><a href=\"https:\/\/onedesk.com\/no\/forste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De f\u00f8rste 10 minuttene i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157392\"><a href=\"https:\/\/onedesk.com\/no\/ombord-pa-teamet-ditt\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Ta med teamet ditt<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157393\"><a href=\"https:\/\/onedesk.com\/no\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonner og g\u00e5r Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157439\"><a href=\"https:\/\/onedesk.com\/no\/gar-live-til-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sendes live til kundene<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157440\"><a href=\"https:\/\/onedesk.com\/no\/billett-ruting-arbeidsflyter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Billettruting og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157441\"><a href=\"https:\/\/onedesk.com\/no\/prosjekt-ledelse-oppgave-arbeidsflyter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Prosjektledelse og arbeidsflyter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157442\"><a href=\"https:\/\/onedesk.com\/no\/kommunisere-med-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunisere med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157443\"><a href=\"https:\/\/onedesk.com\/no\/sporingsarbeid\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sporingsarbeid<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e21417 elementor-widget elementor-widget-heading\" data-id=\"75e21417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dykke dypere<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f16b9d elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"1f16b9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-1f16b9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157485\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-arbeidsflyt\/\" class=\"elementor-item menu-link\">Tilpass arbeidsflyten din<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157486\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-brukeropplevelsen\/\" class=\"elementor-item menu-link\">Tilpasse brukeropplevelsen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157487\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-dine-kunder-opplevelse\/\" class=\"elementor-item menu-link\">Tilpasse kundenes opplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157488\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-brukere\/\" class=\"elementor-item menu-link\">Administrere brukere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157489\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-kunder\/\" class=\"elementor-item menu-link\">Administrere kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157535\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-kunnskapsbase\/\" class=\"elementor-item menu-link\">OneDesk kunnskapsbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157536\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157537\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\">OneDesk klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157538\"><a href=\"https:\/\/onedesk.com\/no\/analyser\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1f16b9d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157485\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-arbeidsflyt\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpass arbeidsflyten din<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157486\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-din-brukeropplevelsen\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasse brukeropplevelsen<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157487\"><a href=\"https:\/\/onedesk.com\/no\/tilpasse-dine-kunder-opplevelse\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasse kundenes opplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157488\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-brukere\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrere brukere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157489\"><a href=\"https:\/\/onedesk.com\/no\/administrerende-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Administrere kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157535\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-kunnskapsbase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk kunnskapsbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157536\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157537\"><a href=\"https:\/\/onedesk.com\/no\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157538\"><a href=\"https:\/\/onedesk.com\/no\/analyser\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-70c5b04d\" data-id=\"70c5b04d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1db6861b elementor-widget elementor-widget-html\" data-id=\"1db6861b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>Det er mange m\u00e5ter \u00e5 kommunisere og dele med kundene dine og kundeorganisasjonene de tilh\u00f8rer. I OneDesk kan du bruke disse funksjonene til \u00e5 samarbeide og kommunisere med kundene dine om prosjekter.<\/p>\n<br>\n<h2>Deling med kunder og kundeorganisasjoner<\/h2>\n<br>\n<p>Du kan dele prosjektene dine med kunder og kundeorganisasjoner. Deling gir dem tilgang til det DU lar dem se i prosjektet, basert p\u00e5 preferansene du angir i kundeappens innstillinger. Du kan angi preferanser som lar dem se bare foresp\u00f8rslene sine, foresp\u00f8rsler fra andre i organisasjonen deres og mer.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-554e63ba-b250-4fb5-b45d-bf1669807ff2\">L\u00e6r mer om deling her.<\/a><\/p>\n<br>\n<h2>Kundeportal<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customer-Portal.jpg\" alt=\"Kundeportal\" width=\"1000\" height=\"495\" class=\"alignleft size-full wp-image-140069\"><\/center>\n<br>\n<p>OneDesks kundeportal lar kundene dine se statusen til billettene deres sammen med egenskapene og informasjon om deres foresp\u00f8rsler som du lar dem se. Kundeportalen gir deg muligheten til \u00e5 la kundene dine se gjennom tidligere samtaler ang\u00e5ende en foresp\u00f8rsel, sende inn foresp\u00f8rsler via vedlagte nettskjemaer og mer. Du kan ogs\u00e5 la en kunde se alle foresp\u00f8rslene som organisasjonen sender inn eller bare deres egne foresp\u00f8rsler.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8\">Les mer om kundeportalen her.<\/a><\/p>\n<br>\n<h2>Estimat prosjektarbeid<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Estimate-Project-Work.png\" alt=\"Estimat prosjektarbeid\" width=\"1000\" class=\"alignleft size-full wp-image-140080\"><\/center>\n<br>\n<p>OneDesk lar deg estimere arbeidet som trengs for \u00e5 fullf\u00f8re prosjektet ved \u00e5 bruke Agile Project Management. Du kan tildele smidige poeng til oppgavene dine og sette poengkapasitet til prosjektene dine. Se nedbrennings- og hastighetsdiagrammer for enkelt \u00e5 visualisere hva teamet ditt har oppn\u00e5dd, hvilke m\u00e5l det enn\u00e5 ikke har n\u00e5dd, og om teamet ditt er p\u00e5 vei til \u00e5 overholde prosjektfristen. Sjekk Kanban-tavlen for \u00e5 administrere arbeidsbelastningsfordeling og enkelt endre statusene til oppgavene dine.<\/p> \n<br>\n<h2>Oppgi arbeidstimer per prosjekt<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Provide-Hours-Worked-Per-Project.png\" alt=\"Oppgi arbeidstimer per prosjekt\" width=\"758\" height=\"643\" class=\"alignleft size-full wp-image-140091\"><\/center>\n<br>\n<p>N\u00e5r de ansatte begynner \u00e5 logge arbeid p\u00e5 prosjektene dine, kan du planlegge \u00e5 motta rapporter om deres timer. Gjennom OneDesks rapporteringsverkt\u00f8y kan du f\u00e5 rapporter direkte inn i din e-postboks om tiden som er logget per prosjekt.<\/p>\n\n<\/p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8ee2e05f-9bdf-4dd9-bb12-32cc60b7eec5\">Les mer om rapportering her.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/project-management-task-workflows\/';\"><Previous{{{wpml_tag_51}}}\n{{{wpml_tag_52}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Innholdsfortegnelse Dykke dypere Det er mange m\u00e5ter \u00e5 kommunisere og dele med kundene dine og kundeorganisasjonene de tilh\u00f8rer. I OneDesk kan du bruke disse funksjonene til \u00e5 samarbeide og kommunisere med kundene dine om prosjekter. Deling med kunder og kundeorganisasjoner Du kan dele prosjektene dine med kunder og kundeorganisasjoner. 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