{"id":258261,"date":"2023-09-27T17:07:45","date_gmt":"2023-09-27T17:07:45","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-prosjektledelse-ordliste\/"},"modified":"2024-07-19T20:43:41","modified_gmt":"2024-07-19T20:43:41","slug":"helpdesk-prosjektledelse-ordliste","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/helpdesk-prosjektledelse-ordliste\/","title":{"rendered":"Help Desk og prosjektledelse ordliste"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"258261\" class=\"elementor elementor-258261 elementor-231591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2f91f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2f91f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ba3ea4\" data-id=\"0ba3ea4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef64047 elementor-widget elementor-widget-heading\" data-id=\"ef64047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help Desk og prosjektledelse ordliste av OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49a8fa elementor-widget elementor-widget-text-editor\" data-id=\"f49a8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vil du l\u00e6re mer om verden av helpdesk og prosjektledelsesprogramvare? Her er en referanse til nyttige konsepter og terminologi for \u00e5 komme i gang.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e9ea78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e9ea78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0df082f\" data-id=\"0df082f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc66b11 uael-heading-align-left elementor-widget elementor-widget-uael-table-of-contents\" data-id=\"fc66b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;heading_bottom_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;heading_text_align&quot;:&quot;left&quot;,&quot;heading_bottom_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;heading_bottom_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;separator_bottom_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;content_between_space_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;content_between_space_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-toc-main-wrapper\" data-headings=\"h3\" >\n\t\t\t<div class=\"uael-toc-wrapper\">\n\t\t\t\t<div class=\"uael-toc-header\">\n\t\t\t\t\t<span class=\"uael-toc-heading elementor-inline-editing\" data-elementor-setting-key=\"heading_title\" data-elementor-inline-editing-toolbar=\"basic\" >Ordliste Innhold<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-toc-toggle-content\">\n\t\t\t\t\t<div class=\"uael-toc-content-wrapper\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul data-toc-headings=\"headings\" class=\"uael-toc-list uael-toc-list-none\" data-scroll=\"\" ><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"uael-toc-empty-note\">\n\t\t\t\t\t<span>Add a header to begin generating the table of contents<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d85117\" data-id=\"2d85117\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86b637c elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-widget elementor-widget-uael-faq\" data-id=\"86b637c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-141' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-grid elementor-grid\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ab1e304\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ab1e304 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6aa7d0b9379f8\">Faktisk vs. planlagt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Begrepene \"faktisk\" og \"planlagt\" brukes i prosjektledelse. Begrepene brukes vanligvis i referanse til tid eller kostnad, for eksempel faktiske timer vs. planlagte timer. 'Faktisk' refererer til det reelle bel\u00f8pet (timer eller kostnad) brukt p\u00e5 prosjektet\/oppgaven, mens 'planlagt' er det estimerte bel\u00f8pet som er tildelt for \u00e5 fullf\u00f8re oppgaven eller prosjektet. Faktiske og planlagte bel\u00f8p er nyttige beregninger for \u00e5 planlegge og spore fremdrift p\u00e5 oppgaver eller prosjekter. Spesielt er det viktig \u00e5 overv\u00e5ke og tolke variansen mellom planlagte og faktiske resultater for vellykket prosjektledelse.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b13c4e94-0c38-4cc0-a129-d1634fcc513d\">Ressurstildeling<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e43e9852-7b20-4f1c-8917-932f88ff3d8a\">Planlegging av oppgaver<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6f2a8c8\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6f2a8c8 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6aa7d0b937a4b\">Administrator<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En administrator (eller admin) er en bruker med h\u00f8y tillatelse, vanligvis noen i en lederrolle. Brukere p\u00e5 administratorniv\u00e5 har tilgang til alle applikasjoner i tillegg til noen funksjoner p\u00e5 h\u00f8yt niv\u00e5. For eksempel har administratorer muligheten til \u00e5 definere tillatelser for brukere som ikke er administratorer, til \u00e5 bli med i prosjekter uten \u00e5 be om tillatelse og dele arbeidssynspunkter p\u00e5 tvers av organisasjonen.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2663e58-4563-4003-8a69-81112fc57ffa\">Sikkerhetsroller og tillatelser<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ff1e527\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ff1e527 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6aa7d0b937a76\">Middel<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Se Brukere<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-579c4bc\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-579c4bc uael-question-span\" tabindex=\"0\" id=\"uael-faq-4-6aa7d0b937aa2\">Agile Points<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En smidig poeng er et estimert m\u00e5l p\u00e5 innsatsen som kreves for \u00e5 fullf\u00f8re en oppgave. En oppgave kan gis en poengverdi for \u00e5 demonstrere oppgavens vanskelighetsgrad. Prosjekter gis vanligvis en smidig poengkapasitet, deretter legges oppgaver til til den kapasiteten er n\u00e5dd.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3029497c-0914-4bd1-b145-ea312e4f54eb\">Agile Points<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a100d16e-66b5-40d8-89a8-fb218537e4c6\">Agile prosjektledelse<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-31f6e50\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-31f6e50 uael-question-span\" tabindex=\"0\" id=\"uael-faq-5-6aa7d0b937aeb\">API<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Et API eller applikasjonsprogrammeringsgrensesnitt er en forbindelse mellom to programmer som lar dem kommunisere. Utviklere kan bruke APIer for \u00e5 koble til og synkronisere data mellom applikasjoner.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b0707ec3-8db8-44ec-92b0-9c45526cae02\">Offentlig API i OneDesk<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-57464c6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-57464c6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-6-6aa7d0b937b30\">Revisjonslogg<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En revisjonslogg er en liste over aktiviteter og endringer som er gjort i kontoen din. En revisjonslogg kan brukes til \u00e5 spore og overv\u00e5ke endringer av brukere, automatiseringer og kunder. I OneDesk-kontoen din finner du revisjonsloggen under kategorien Aktiviteter i Analytics-portalen din.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3ccf22c5-8ec8-4e5e-b760-5684af806ec2?customerAccess=\">Revisjonslogg<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-1f140bb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-1f140bb uael-question-span\" tabindex=\"0\" id=\"uael-faq-7-6aa7d0b937b58\"> Auto-Triage<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Auto-triaging er prosessen med \u00e5 automatisk tildele eller rute billetter til riktig team, agent eller prosjekt. Auto-triaging gj\u00f8res gjennom automatiseringsverkt\u00f8y for arbeidsflyt i OneDesk.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Auto-ruting og triaging  <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-b7c5423\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-b7c5423 uael-question-span\" tabindex=\"0\" id=\"uael-faq-8-6aa7d0b937b78\"><a id=\"assignee\">Oppdragstaker<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En mottaker er <a href=\"#users\">brukeren<\/a> (eller brukerne) som er utpekt til \u00e5 arbeide med en vare. \u00c5 tilordne elementer til medlemmer av teamet ditt hjelper deg \u00e5 vite hvem som er ansvarlig for hvilket arbeid.<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e95c388\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e95c388 uael-question-span\" tabindex=\"0\" id=\"uael-faq-9-6aa7d0b9380bb\">Etterslep<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Backlog refererer til uavklarte billetter. Analytics kan hjelpe deg med \u00e5 holde oversikt over st\u00f8tteytelse og etterslep.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-dfdcabd5-ab2c-4d29-ab59-22d1c757fa72\">Analytics <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8c19cda\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8c19cda uael-question-span\" tabindex=\"0\" id=\"uael-faq-10-6aa7d0b938107\">Hermetisert respons<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ogs\u00e5 referert til som lagrede svar, hermetiske svar er gjenbrukbare meldinger tilgjengelig for alle brukere. Lagrede svar lar brukere spare tid p\u00e5 hyppige foresp\u00f8rsler ved \u00e5 sette inn riktig svar med bare et klikk p\u00e5 en knapp. Lagrede svar inkluderer vanligvis dynamiske egenskaper.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6a0f5d44-e6e9-4e20-bd5a-9cfa4c0f84f3\">Hermetiserte svar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-020f6ac\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-020f6ac uael-question-span\" tabindex=\"0\" id=\"uael-faq-11-6aa7d0b938154\">Chatbot<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En chatbot er et verkt\u00f8y som brukes til \u00e5 automatisk svare kundene dine basert p\u00e5 betingelsene du har satt. Du kan for eksempel konfigurere boten din til \u00e5 umiddelbart varsle kunden din om at foresp\u00f8rselen deres er mottatt. En bot er nyttig for \u00e5 holde kundene informert uten mye innsats fra agentene dine.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f7971d4b-9408-4319-8a2b-e5499b09f76e\">Automatiserte bot-svar<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9de1e02\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9de1e02 uael-question-span\" tabindex=\"0\" id=\"uael-faq-12-6aa7d0b9381a0\"><a id=\"customers&gt;Customer&lt;\/a&gt;&lt;\/div&gt;\"><\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Noen ganger referert til som en sluttbruker eller klient, kan kunder bruke alle kundevendte applikasjoner og sende foresp\u00f8rsler via e-post. Kunder f\u00e5r ikke tilgang til hovedprogrammet ditt i OneDesk. Kunder er forskjellige fra <a href=\"#users\">brukere<\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-ba661a4\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-ba661a4 uael-question-span\" tabindex=\"0\" id=\"uael-faq-13-6aa7d0b93855b\">Kundevendt app<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundevendte applikasjoner er verkt\u00f8y kundene dine kan bruke til \u00e5 kommunisere og engasjere seg med virksomheten din. Kundevendte applikasjoner inkluderer: en kundeportal, live chat, kunnskapsbase og nettskjemaer. Kundevendte applikasjoner kan bygges inn p\u00e5 nettstedet ditt med <a href=\"#widget\">nettwidgeten<\/a> .<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundeapper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7a64027\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-7a64027 uael-question-span\" tabindex=\"0\" id=\"uael-faq-14-6aa7d0b9385aa\">Kundeportal<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundeportalen er en kundevendt applikasjon som lar kundene kommunisere og holde seg oppdatert p\u00e5 billetter eller oppgaver. Kunder logger vanligvis p\u00e5 en portal og kan se status, fremdrift eller andre detaljer for det innsendte elementet. Detaljene og elementene en kunde kan se i portalen er avhengig av portalkonfigurasjonene dine. Kundeportalen kan ogs\u00e5 inkludere et innebygd nettskjema.<\/p><p><strong>L\u00e6r mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8?customerAccess=\">Kundeportal<\/a><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-08cd377d-450f-40e6-89cd-a421bc930086?customerAccess=\">Kundeportalkonfigurasjon<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c65dae2\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-c65dae2 uael-question-span\" tabindex=\"0\" id=\"uael-faq-15-6aa7d0b9385f8\">Egendefinerte felt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Egendefinerte felt er konfigurerbare egenskaper for billettene eller oppgavene dine. Egendefinerte felt er vanligvis for \u00e5 fange opp spesifikk informasjon som trengs for en tjeneste eller et problem. Du kan fange spesifikke typer informasjon i egendefinerte felt som tekst, et tall eller valg.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ddf368a1-10e0-49f1-8eb5-364bae622750\">Egendefinerte felt<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0360697\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0360697 uael-question-span\" tabindex=\"0\" id=\"uael-faq-16-6aa7d0b938640\">kundetilfredshetsunders\u00f8kelse <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Kundetilfredshetsunders\u00f8kelser lar kundene vurdere oppl\u00f8sningen p\u00e5 en billett som positiv eller negativ. En kunde kan ogs\u00e5 legge til kommentarer om st\u00f8tten de har mottatt. Sp\u00f8rreunders\u00f8kelser sendes ut til en kunde etter at en billett er merket til ferdig tilstand. OneDesk lar deg konfigurere unders\u00f8kelsesmeldingen som sendes til kunden, samt analysere tilbakemeldingene som mottas.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b07dc834-6177-457d-bc1a-70165244b2ec\">Kundetilfredshetsunders\u00f8kelser<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6979975\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6979975 uael-question-span\" tabindex=\"0\" id=\"uael-faq-17-6aa7d0b938667\">Dynamiske egenskaper<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Dynamiske egenskaper er innebygde elementegenskaper som oppdateres automatisk som svar p\u00e5 informasjon. For eksempel vil \"ID\"-egenskapen generere ID-nummeret til den vedlagte billetten inn i samtalen automatisk n\u00e5r meldingen sendes. Disse dynamiske egenskapene kan brukes i e-postmaler, lagrede svar, elementsammensl\u00e5ingsmenyen, makroer og arbeidsflytautomatiseringer.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cc46cb80-5035-4660-a3b3-771bdd15eed8\">Dynamiske egenskaper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5c6d1c6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5c6d1c6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-18-6aa7d0b938688\">E-postbilletter<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>E-postbilletter er en funksjon av helpdesk-programvare som lar billetter opprettes automatisk via e-post.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2c4d8949-cae6-4528-b4f1-672aab8715da\">E-post til billett<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e07a7da\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e07a7da uael-question-span\" tabindex=\"0\" id=\"uael-faq-19-6aa7d0b9386a8\">Slutt bruker<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>Sluttbrukere er en form for <a href=\"#customers\"><span style=\"text-decoration: underline;\">kunde<\/span><\/a> . Begrepet sluttbruker og kunde brukes ofte om hverandre, men sluttbrukere er interne i organisasjonen din.\nSluttbrukere skiller seg fra <a href=\"#users\"><span style=\"text-decoration: underline;\">brukere\/agenter<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8501767\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8501767 uael-question-span\" tabindex=\"0\" id=\"uael-faq-20-6aa7d0b9386e4\">Trekk<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En funksjon er en ekstra elementtype (bortsett fra billetter eller oppgaver) som du kan aktivere i OneDesk. Funksjoner ligner i funksjonalitet p\u00e5 billetter og oppgaver og kan tilpasses og gis nytt navn for \u00e5 passe dine behov.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-6634b70c-6854-41f2-9da7-55b17b8ed045\">Funksjoner S\u00f8knad<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e7c2a30\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e7c2a30 uael-question-span\" tabindex=\"0\" id=\"uael-faq-21-6aa7d0b938728\">Mappe<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Mapper er verkt\u00f8y for \u00e5 hjelpe deg med \u00e5 organisere og strukturere elementene dine. Mapper finnes i prosjekter og inneholder elementer.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbeidsstruktur og organisering<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e349348c-9802-4730-b6be-5df1529b3690\">Opprette og bruke mapper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-4dfae85\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-4dfae85 uael-question-span\" tabindex=\"0\" id=\"uael-faq-22-6aa7d0b93877e\">F\u00f8lger<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En f\u00f8lger er en bruker som for \u00f8yeblikket er involvert i billetten eller oppgaven. Avhengig av innstillingene deres, vil en f\u00f8lger motta oppdateringer om nye meldinger mottatt p\u00e5 varen. F\u00f8lgere skiller seg fra <a href=\"#assignee\"><span style=\"text-decoration: underline;\">mottakere<\/span><\/a> eller <a href=\"#requester\"><span style=\"text-decoration: underline;\">foresp\u00f8rsler<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-93c8007\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-93c8007 uael-question-span\" tabindex=\"0\" id=\"uael-faq-23-6aa7d0b9387aa\">Gantt-diagram<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Et Gantt-diagram er en type horisontalt s\u00f8ylediagram som ofte brukes i prosjektledelse. Gantt-diagrammet brukes til \u00e5 planlegge aktiviteter visuelt. Gantt-kartprogramvaren lar deg dra oppgaver for \u00e5 justere tidsplanen. Vanligvis lar en Gantt-programvare deg ogs\u00e5 angi <span style=\"text-decoration: underline;\">oppgaveavhengigheter<\/span> og relasjoner.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e43e9852-7b20-4f1c-8917-932f88ff3d8a\">Planlegging<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7e37114\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-7e37114 uael-question-span\" tabindex=\"0\" id=\"uael-faq-24-6aa7d0b9387cd\">Helpdesk<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En helpdesk er en programvare som brukes til \u00e5 st\u00f8tte kunder eller sluttbrukere. Foresp\u00f8rsler mottas som billetter inn i programvaren som deretter tildeles og arbeides med av helpdesk-agentene. En helpdesk-programvare, som OneDesk, tilbyr mange nyttige funksjoner for \u00e5 str\u00f8mlinjeforme denne prosessen. OneDesk tilbyr for eksempel kundevendte applikasjoner, og gir kundene flere alternativer for \u00e5 motta st\u00f8tte. Uavhengig av hvordan en kunde n\u00e5r ut, mottar helpdesk-agentene foresp\u00f8rsler p\u00e5 ett sentralt sted med omnikanalfunksjonene.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/category-a488e3d0-5cd0-48d9-85c1-da5d3ca90dbf\">Help Desk-funksjoner<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-516ef97\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-516ef97 uael-question-span\" tabindex=\"0\" id=\"uael-faq-25-6aa7d0b9387ed\">Punkt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Element er et altomfattende begrep for \u00e5 referere til tingene du administrerer i OneDesk, for eksempel billetter, oppgaver eller funksjoner.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Vareoppretting og konfigurasjon<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-34ef483\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-34ef483 uael-question-span\" tabindex=\"0\" id=\"uael-faq-26-6aa7d0b93881e\">Innkommende e-postk\u00f8<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>E-postk\u00f8er refererer til str\u00f8mmen av innkommende, automatisk videresendte e-poster fra en e-postadresse. E-postadresser som automatisk videresendes til OneDesk oppretter billetter, og hver e-postadresse vil ha sin egen \"e-postk\u00f8\". Du kan identifisere adressen en billett ble videresendt fra basert p\u00e5 kolonnen \"Innkommende e-postk\u00f8\" i billettapplikasjonen din. \"E-postk\u00f8ene\" er nyttige for \u00e5 identifisere eller autotriaging billetter.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d435fbae-ebe9-45fd-9bc4-6b46a1fca579\">E-postk\u00f8er <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dfaee37\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dfaee37 uael-question-span\" tabindex=\"0\" id=\"uael-faq-27-6aa7d0b938865\">Kanban-styret<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Et Kanban-tavle, eller statustavle, er et prosjektstyringsverkt\u00f8y for \u00e5 visualisere arbeid. Kort brukes til \u00e5 representere arbeidselementer og er ordnet i kolonner, som vanligvis representerer livssyklusstatus. Den lar deg se hvor mange elementer som er innenfor hver livssyklusstatus eller enkelt flytte statusen. Kanban-tavler er et popul\u00e6rt verkt\u00f8y i smidig prosjektledelse.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Egendefinerte arbeidsvisninger<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a100d16e-66b5-40d8-89a8-fb218537e4c6\">Agile prosjektledelse<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0c8e36b\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0c8e36b uael-question-span\" tabindex=\"0\" id=\"uael-faq-28-6aa7d0b93889e\">N\u00f8kkelindikator<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Key Performance Indicators (KPIer) er beregninger som m\u00e5ler suksessen til en organisasjons aktiviteter.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-dfdcabd5-ab2c-4d29-ab59-22d1c757fa72\">Analytics<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9568bf6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9568bf6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-29-6aa7d0b9388c0\">Kunnskapsbase <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En kunnskapsbase er en selvbetjenings- eller FAQ-portal. Den brukes vanligvis som en kundevendt applikasjon, men kan ogs\u00e5 brukes internt. Du kan lage artikler, ordnet i kategorier og overordnede kategorier, for \u00e5 hjelpe kunder med \u00e5 informere kunder om produkter, prosesser eller tjenester. Artikler kan ogs\u00e5 kobles fra meldinger.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Kunnskapsbasen<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d1eb009\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d1eb009 uael-question-span\" tabindex=\"0\" id=\"uael-faq-30-6aa7d0b9388e4\">Livssyklusstatus<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En livssyklusstatus angir gjeldende status eller fremdrift for et arbeidselement. For eksempel inkluderer standardstatusene for oppgaver \u00e5pen, klar til \u00e5 starte, p\u00e5g\u00e5r, lukket og gjen\u00e5pnet. Livssyklusstatuser kan konfigureres til arbeidsflyten din.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Konfigurerbare statuser<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-831f418\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-831f418 uael-question-span\" tabindex=\"0\" id=\"uael-faq-31-6aa7d0b938924\">Live chat<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En live chat-applikasjon lar deg st\u00f8tte kunder i sanntid. Live chat-applikasjonen er vanligvis inkludert i nettwidgeten som vises som en boble p\u00e5 nettstedet ditt. Livechatten gj\u00f8r det mulig for kunder eller potensielle kunder \u00e5 raskt og enkelt motta st\u00f8tte mens de navigerer p\u00e5 nettstedet ditt. N\u00e5r en kunde bruker live chat, mottar en agent et varsel og kan svare umiddelbart.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Live Chat-applikasjonen<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-1cdac89\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-1cdac89 uael-question-span\" tabindex=\"0\" id=\"uael-faq-32-6aa7d0b938969\">Makro<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Makroer er en metode for \u00e5 utf\u00f8re flere handlinger samtidig. Vanligvis er makroer en sekvens av handlinger som lagres og brukes med en signalkommando. Som s\u00e5dan er makroer nyttige for \u00e5 gj\u00f8re masseendringer i elementer. Du kan for eksempel opprette en makro for \u00e5 flytte en billett til et prosjekt og tilordne den til et team og deretter utf\u00f8re denne handlingen til en hvilken som helst billett(er) du velger ved \u00e5 kj\u00f8re makroen.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a0e6a0e1-ec88-4e20-8f8e-d823da55568a\">Makroer<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d74b9e9\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d74b9e9 uael-question-span\" tabindex=\"0\" id=\"uael-faq-33-6aa7d0b938999\">Mobilvennlig app<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En mobilvennlig applikasjon blir noen ganger referert til som en \"responsiv\" applikasjon. Som navnet tilsier, er en mobilvennlig app en applikasjon som viser og yter n\u00f8yaktig p\u00e5 mobile enheter som telefoner eller nettbrett. En mobilvennlig applikasjon skiller seg fra en mobilapplikasjon ved at en mobilvennlig app ikke lastes ned til en enhet. Snarere f\u00e5r man tilgang til en mobilvennlig applikasjon fra en mobilnettleser.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-11a53737-e0c1-4ca4-82e1-1409d090bb6a\">Mobilvennlig OneDesk<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-99ad9b2f-3430-4671-b14f-45e41ea1613b\">OneDesk Mobile App<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-84c8c49\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-84c8c49 uael-question-span\" tabindex=\"0\" id=\"uael-faq-34-6aa7d0b9389ba\">Omnichannel<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Omnikanal refererer til en applikasjons evne til \u00e5 traktere alle foresp\u00f8rsler til ett sentralisert sted. Omnikanal-st\u00f8tte hjelper teamet ditt til \u00e5 enkelt svare p\u00e5 foresp\u00f8rsler og jobbe med oppgaver uten \u00e5 bytte mellom flere applikasjoner. Omnikanal lar ogs\u00e5 kundene n\u00e5 ut p\u00e5 den m\u00e5ten som fungerer best for dem. OneDesk lar kunder n\u00e5 ut via kundeapplikasjoner eller e-post, og foresp\u00f8rsler er sentralisert i OneDesks hovedapplikasjon.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundekommunikasjon<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8de37fb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8de37fb uael-question-span\" tabindex=\"0\" id=\"uael-faq-35-6aa7d0b9389d9\">Portef\u00f8lje  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Portef\u00f8ljer er containere for prosjektene dine. Portef\u00f8ljer er f\u00f8rst og fremst organisatoriske verkt\u00f8y. En vanlig bruk av portef\u00f8ljer er \u00e5 representere organisasjoner du jobber med eller avdelinger i organisasjonen.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbeidsstruktur og organisering<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-3cbf4e6\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-3cbf4e6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-36-6aa7d0b938a02\">Prioritet <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Prioritetsniv\u00e5er definerer hvor viktig det haster med varene. Prioritet er definert av en stjernerangering, hvor 5 stjerner er viktigst.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-09687288-87bd-4b27-a19e-8984fb543ce0\">Endring av elementprioriteter  <\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e4c920a\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e4c920a uael-question-span\" tabindex=\"0\" id=\"uael-faq-37-6aa7d0b938a42\">Prosjekt<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Prosjekter er beholdere for arbeidselementene dine (billetter, oppgaver og funksjoner). Prosjekter er nyttige for organisering, deling og planlegging av arbeid.  <\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-52bf48b2-2666-476c-87c9-62b28e099981\">Opprette og bruke prosjekter<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-d18c4937-70fc-4ee3-9708-e635e502d021\">Arbeidsstruktur og organisering<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e4c52e7\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e4c52e7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-38-6aa7d0b938a89\">Eiendommer<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Egenskaper refererer til attributtene til varer (billetter eller oppgaver) og vises i elementdetaljpanelet. Egenskaper inkluderer slike attributter som: en vares prioritetsniv\u00e5, beskrivelse og mer. Egenskaper endres vanligvis ettersom en agent jobber med varen.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-4c89666b-8766-44e6-9b58-0ed72ebe5db7\">Legge til og fjerne detaljpanelegenskaper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-8d3ef51\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-8d3ef51 uael-question-span\" tabindex=\"0\" id=\"uael-faq-39-6aa7d0b938abd\"><a id=\"requester\">Foresp\u00f8rsel<\/a> <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span>En rekvirent er personen (eller organisasjonen) som har sendt inn varen. Vanligvis er rekvirenten en <a href=\"#customers\"><span style=\"text-decoration: underline;\">kunde<\/span><\/a> .<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-a4b7afb\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-a4b7afb uael-question-span\" tabindex=\"0\" id=\"uael-faq-40-6aa7d0b938e24\">Service Level Agreement (SLA)<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>SLAer er retningslinjer for \u00e5 overv\u00e5ke tjenesten din og oppfylle tjenestem\u00e5lene. SLAer definerer respons- og l\u00f8sningstiden for varer.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-0285fce8-fb83-4837-aa66-39223270700d\">Serviceniv\u00e5avtaler<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-f7dd493\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-f7dd493 uael-question-span\" tabindex=\"0\" id=\"uael-faq-41-6aa7d0b938e6a\">Enkelt p\u00e5logging<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Single sign-on (SSO) er en metode for autentisering som lar en bruker logge p\u00e5 med en enkelt identifikasjon p\u00e5 tvers av flere programvareapplikasjoner. Enkel p\u00e5logging inkluderer OpenID Connect, Active Directory og SAML 2.0.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-16eba41d-a062-4bf2-9ec1-6926a858a432\">Enkelt p\u00e5logging<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-98b9b59\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-98b9b59 uael-question-span\" tabindex=\"0\" id=\"uael-faq-42-6aa7d0b938eb3\">Oppgave<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Oppgaver er arbeidsposter. Oppgaver lages vanligvis for arbeid som kan kreve planlegging eller ressurser. Billetter og oppgaver oppf\u00f8rer seg tiln\u00e6rmet likt, men billetter holdes vanligvis for kundeforesp\u00f8rsler og kommunikasjon, mens oppgaver er for planlagt arbeid.  <\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Billetter vs. oppgaver<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-0ae2646\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-0ae2646 uael-question-span\" tabindex=\"0\" id=\"uael-faq-43-6aa7d0b938efb\">Oppgaveavhengigheter<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Avhengigheter definerer forhold mellom oppgaver. Oppgaveavhengigheter inkluderer forgjenger- og etterf\u00f8lgerkoblinger, slik at en oppgave m\u00e5 starte etter at en annen er fullf\u00f8rt.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-daca46d7-b4b9-4560-9169-4079a04ff0fe?customerAccess=\">Oppgaveavhengigheter<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-69227bf\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-69227bf uael-question-span\" tabindex=\"0\" id=\"uael-faq-44-6aa7d0b938f30\">Team<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Team er grupperinger av <a href=\"#users\"><span style=\"text-decoration: underline;\">brukere<\/span><\/a> . En bruker kan v\u00e6re en del av ett eller flere team. Team er nyttige for \u00e5 dele prosjekter.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e0e570ff-478f-4b1d-bb63-01e6ebe66e69\">Lag<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Kommunisere med brukere eller team<\/a><\/p><p><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506?customerAccess\">Deling med brukere og team<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-083ee3f\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-083ee3f uael-question-span\" tabindex=\"0\" id=\"uael-faq-45-6aa7d0b938f54\">Billett<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Billetter er arbeidsartikler. Billetter er vanligvis foresp\u00f8rsler mottatt fra kunder. Billetter kan opprettes p\u00e5 en rekke m\u00e5ter, for eksempel via e-post eller nettskjemaer. Billetter og oppgaver oppf\u00f8rer seg tiln\u00e6rmet likt, men billetter holdes vanligvis for kundeforesp\u00f8rsler og kommunikasjon, mens oppgaver er for planlagt arbeid.  <\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Billetter vs. oppgaver<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2c4d8949-cae6-4528-b4f1-672aab8715da\">E-post til billett<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-b686a81\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-b686a81 uael-question-span\" tabindex=\"0\" id=\"uael-faq-46-6aa7d0b938f73\">Type<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Typer eller \"varetyper\" lar deg lage forskjellige bekymringer eller arbeidsflyter. Du kan for eksempel aktivere billetttyper for hver tjeneste organisasjonen din tilbyr. Varetypens navn, ikon og livssyklusstatus kan konfigureres.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Varetyper<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-068ee474-13ad-4fc1-9f24-cf5e161b21f5\">Prosjekttyper<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-c85ea8e\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-c85ea8e uael-question-span\" tabindex=\"0\" id=\"uael-faq-47-6aa7d0b938f9a\"><a id=\"users\">Bruker<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Noen ganger referert til som agenter, er brukere medlemmene av teamet ditt og hovedkontaktpunktet for dine kunder eller sluttbrukere. Brukere jobber direkte i OneDesk og blir tildelt arbeid i form av billetter eller oppgaver. Brukere har sine roller og tillatelsesniv\u00e5er bestemt av brukere p\u00e5 administratorniv\u00e5.<br>Brukere skiller seg fra <a href=\"#customers\"><span style=\"text-decoration: underline;\">kunder<\/span><\/a> .<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6a10fc2\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6a10fc2 uael-question-span\" tabindex=\"0\" id=\"uael-faq-48-6aa7d0b939306\">Webskjema<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Noen ganger referert til som billettskjemaer eller st\u00f8tteforesp\u00f8rselsskjemaer, er nettskjemaer en kundevendt applikasjon. Nettskjemaer lar en kunde opprette en billett (eller oppgave) ved \u00e5 fylle ut de n\u00f8dvendige feltene og sende inn nettskjemaet. Du kan tilpasse hvilke felt som vises p\u00e5 nettskjemaet, inkludert dine egne tilpassede felt. Nettskjemaer sikrer at en kunde gir den n\u00f8dvendige informasjonen n\u00e5r de sender inn billetter.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Webskjemaer<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-5e8d5bf\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-5e8d5bf uael-question-span\" tabindex=\"0\" id=\"uael-faq-49-6aa7d0b939341\"><a id=\"widget\">Web-widget<\/a><\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Nettwidgeten er en applikasjon som kan bygges inn p\u00e5 nettstedet ditt. Widgeten vises som en boble p\u00e5 nettstedet ditt og gir kundene tilgang til de kundevendte applikasjonene. Widgeten er sv\u00e6rt konfigurerbar.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9efab8d2-3d7c-4d4c-875b-181c4fdbeee6\">Widget-konfigurasjon<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a3916ce6-2b60-42a4-bb24-4bba011ca8fc\">Kundeapplikasjoner<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-a07f292\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-a07f292 uael-question-span\" tabindex=\"0\" id=\"uael-faq-50-6aa7d0b9395c2\">Arbeidsflyt automatisering<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Arbeidsflytautomatiseringer er konfigurerbare regler som brukes til \u00e5 utf\u00f8re handlinger automatisk n\u00e5r en utl\u00f8serhendelse oppst\u00e5r. Du kan definere betingelsene og handlingene for automatiseringen. Du kan for eksempel automatisk tilordne en billett til et lag eller enkeltperson hver gang en billett opprettes.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Automatisert ruting<\/a><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Automatiseringsverkt\u00f8y<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-d7e9425\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-d7e9425 uael-question-span\" tabindex=\"0\" id=\"uael-faq-51-6aa7d0b9395f9\">Arbeidsvisninger<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Arbeidsvisninger refererer til de forskjellige metodene for \u00e5 se informasjonen din (billetter, oppgaver, prosjekter osv.). Du kan bruke forskjellige 'systemvisninger' som: Gantt-diagrammet, Kanban-tavlen, trevisningen, en flat (liste)visning eller en kalender. Du kan da ogs\u00e5 bruke de \u00f8nskede filtrene eller grupperingene. Arbeidsvisninger er sv\u00e6rt tilpassbare og kan lagres p\u00e5 sidepanelet for enkel tilgang.<\/p><p><strong>L\u00e6re mer om:<\/strong><\/p><p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Egendefinerte arbeidsvisninger<\/a><\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b0c8b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b0c8b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4f98ff\" data-id=\"f4f98ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b140cb3 elementor-widget elementor-widget-heading\" data-id=\"b140cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ny med helpdesk og prosjektledelsesprogramvare?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cd0989 elementor-widget elementor-widget-text-editor\" data-id=\"0cd0989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk kombinerer helpdesk og prosjektledelse i \u00e9n applikasjon. Evaluer OneDesk med en helt gratis <a href=\"https:\/\/onedesk.com\/no\/registrer-deg-gratis-2\/\">14-dagers gratis pr\u00f8veperiode<\/a> eller <a href=\"https:\/\/onedesk.com\/no\/demo\/bok-demo\/\">bestill en demo<\/a> for \u00e5 se OneDesk i aksjon. Hvis du likte helpdesk- og prosjektledelsesordlisten, sjekk onboarding-guiden for \u00e5 komme i gang med OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aab844 elementor-align-center elementor-widget elementor-widget-global elementor-global-239887 elementor-global-131872 elementor-widget-button\" data-id=\"4aab844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/no\/registrer-deg-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk og prosjektledelse ordliste av OneDesk Vil du l\u00e6re mer om verden av helpdesk og prosjektledelsesprogramvare? Her er en referanse til nyttige konsepter og terminologi for \u00e5 komme i gang. Ordliste Innhold Add a header to begin generating the table of contents Faktisk vs. planlagt Begrepene &#8220;faktisk&#8221; og &#8220;planlagt&#8221; brukes i prosjektledelse. Begrepene brukes [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-258261","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help Desk og prosjektledelse ordliste av OneDesk<\/title>\n<meta name=\"description\" content=\"Ny med helpdesk og prosjektledelsesprogramvare? 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