{"id":270348,"date":"2024-03-22T13:08:54","date_gmt":"2024-03-22T13:08:54","guid":{"rendered":"https:\/\/onedesk.com\/kunde-apper\/ai-kunnskapsbase\/"},"modified":"2026-04-21T18:17:22","modified_gmt":"2026-04-21T18:17:22","slug":"ai-kunnskapsbase","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/kunde-apper\/ai-kunnskapsbase\/","title":{"rendered":"AI kunnskapsbase"},"content":{"rendered":"\t\t
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AI kunnskapsbase <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Forbedre kundeopplevelsen din og reduser st\u00f8ttevolumet med en AI-kunnskapsbase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Utnytt den AI-drevne kunnskapsbasen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hvorfor s\u00f8ke n\u00e5r du umiddelbart kan f\u00e5 svarene du trenger? Kunnskapsbasen for kunstig intelligens bruker kraften i store spr\u00e5kmodeller (LLM-er) til \u00e5 oppsummere innhold, gj\u00f8re det lettere \u00e5 finne og svare direkte p\u00e5 sp\u00f8rsm\u00e5l. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Personlig AI \n \n <\/h3>\n
\n Den GPT-lignende AI-en er trent utelukkende p\u00e5 bedriftens informasjon, noe som sikrer n\u00f8yaktig og relevant informasjon. Tren AI-ens kunnskap fra artikler, lagrede svar, nettstedet ditt eller tidligere svar fra supportmedarbeiderne dine. AI blir smartere n\u00e5r du lager innhold. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n AI-drevet selvbetjening\n \n <\/h3>\n
\n AI er integrert i kunnskapsbases\u00f8keverkt\u00f8yet. I stedet for \u00e5 bruke tid p\u00e5 \u00e5 finne artikler, oppsummerer boten og gir de beste svarene og inkluderer direkte kilder. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Avansert AI-teknologi\n \n <\/h3>\n
\n Ved \u00e5 bruke avansert og moderne AI-teknologi som naturlig spr\u00e5kbehandling (NLP), forst\u00e5r din AI-integrerte KB konteksten og intensjonen bak kundeforesp\u00f8rsler. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fullt utstyrt kunnskapsbase for AI <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Den AI-integrerte kunnskapsbasen passer for et stort utvalg av vanlige sp\u00f8rsm\u00e5l, guider og mer. Lag artikler med et brukervennlig tekstredigeringsprogram. Lag dine egne strukturerte kategorier og overordnede kategorier for \u00e5 organisere artiklene dine. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Flere m\u00e5ter \u00e5 distribuere p\u00e5\n \n <\/h3>\n
\n Gj\u00f8r din AI-kunnskapsbase tilgjengelig fra flere steder. Legg til en web-widget p\u00e5 nettstedet ditt, gi en lenke fra en nettside, eller bruk en plugin-integrasjon. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Merkevare og konfigurere\n \n <\/h3>\n
\n Tilpass kunnskapsbasen din med din egen merkevarebygging. Angi foretrukne farger, logoer, ikoner, velkomsttekst og mer. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Lag robuste artikler\n \n <\/h3>\n
\n Bygg artikler med all informasjonen som trengs for \u00e5 st\u00f8tte kundene dine. Legg til vedlegg, bygg inn videoer og bilder, formater tekst \u2013 ingen koding kreves. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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AI kunnskapsbase - fullt integrert helpdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk er et alt-i-ett- verkt\u00f8y for arbeids- og st\u00f8tteadministrasjon<\/a> . Registrer, svar p\u00e5 og administrer st\u00f8ttebilletter. Konverter e-post, chat, skjemaer og annen kommunikasjon til billetter. Organiser og administrer kommunikasjonen og st\u00f8tten din p\u00e5 ett sted. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Integrert e-billettering\n \n <\/h3>\n
\n Direkte og enkel integrering med e-postinnboksen din. Nye e-poster til st\u00f8tteinnboksen din henter billetter. Send svar fra OneDesk. Svar sendes til kunden din fra din egen support-e-post. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Flere st\u00f8tteverkt\u00f8y\n \n <\/h3>\n
\n I tillegg til kunnskapsbasen inkluderer OneDesk andre st\u00f8tteverkt\u00f8y, inkludert billettskjemaer med AI-billettavb\u00f8yning og en AI-integrert live chat. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n AI-drevne smarte forslag\n \n <\/h3>\n
\n Svar kundene dine effektivt ved \u00e5 bruke AI-drevne forslag. AI anbefaler de best lagrede svarene og artiklene basert p\u00e5 samtalen eller kan generere nye svar. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Bygg opp kunnskapen din<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Har du l\u00f8st en sak og trenger \u00e5 dokumentere prosessen, eller tror du det ville blitt en god artikkel? Med AI kan du generere artikler basert p\u00e5 sakene dine. AI-en fjerner personlig informasjon og lager formaterte artikler basert p\u00e5 detaljene og l\u00f8sningen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Utforsk fordelene med en AI-drevet kunnskapsbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e5s opp alle fordelene med en AI-drevet kunnskapsbase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAlltid tilgjengelig\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUtvid til et globalt publikum eller aktiver 24\/7 support. AI sover aldri! \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSpare tid\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tKunnskapsbasen for kunstig intelligens sparer tid ved \u00e5 kutte ned p\u00e5 st\u00f8ttevolum og vanlige problemer.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRedusere kostnader\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBruk kunstig intelligens og selvbetjening for \u00e5 gj\u00f8re unna mye av st\u00f8tten din, slik at agenter kan h\u00e5ndtere mer verdifulle oppgaver. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\u00d8k effektiviteten \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAI-integrasjon gj\u00f8r det enklere for b\u00e5de kunder og agenter \u00e5 finne informasjon. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tKundeopplevelse\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUtnytt AI for \u00e5 gi overlegne selvbetjeningsalternativer med enkle \u00e5 finne svar n\u00e5r som helst.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonlig tilpasset\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDin AI kjenner kun til bedriften din og tjenestene, og sikrer n\u00f8yaktige og informative svar. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSe alle funksjoner > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vanlige sp\u00f8rsm\u00e5l om AI kunnskapsbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Hvordan bruke AI i en kunnskapsbase? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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AI kan brukes i en kunnskapsbase p\u00e5 en rekke m\u00e5ter. OneDesk AI-kunnskapsbasen fokuserer p\u00e5 \u00e5 st\u00f8tte kunder og hjelpe til med selvbetjening. Som s\u00e5dan er den GPT-lignende AI integrert i s\u00f8ket. AI vil oppsummere innhold, svare p\u00e5 sp\u00f8rsm\u00e5l, samt gi relevante kilder. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hva slags sp\u00f8rsm\u00e5l kan en AI svare p\u00e5? <\/span>\n\n \n
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AI-boten kan svare p\u00e5 alle sp\u00f8rsm\u00e5l den har blitt trent p\u00e5! OneDesk AI kan trenes p\u00e5 dine egne kunnskapsbaseartikler, lagrede svar og\/eller tidligere svar laget av st\u00f8tteagentene dine. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvordan lager du en AI-kunnskapsbase?<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
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Du kan bruke kunnskapsbasen OneDesk AI. Registrer deg for en OneDesk-konto, og f\u00f8lg deretter disse trinnene: <\/p>\n

    \n
  1. Lag dine kunnskapsbasekategorier og artikler.<\/li>\n
  2. Sl\u00e5 p\u00e5 AI-boten din. AI blir automatisk trent p\u00e5 innholdet ditt. <\/li>\n
  3. Gi kunnskapsbasen din til kundene dine.<\/li>\n<\/ol>\n

    Og du er ferdig! AI vil bli smartere etter hvert som du jobber og lager flere artikler. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
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    Kom i gang gratis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    14 dagers gratis pr\u00f8veperiode. Ingen kredittkort n\u00f8dvendig. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    AI kunnskapsbase Forbedre kundeopplevelsen din og reduser st\u00f8ttevolumet med en AI-kunnskapsbase. Registrer deg gratis! Utnytt den AI-drevne kunnskapsbasen Hvorfor s\u00f8ke n\u00e5r du umiddelbart kan f\u00e5 svarene du trenger? Kunnskapsbasen for kunstig intelligens bruker kraften i store spr\u00e5kmodeller (LLM-er) til \u00e5 oppsummere innhold, gj\u00f8re det lettere \u00e5 finne og svare direkte p\u00e5 sp\u00f8rsm\u00e5l. Personlig AI Den […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":91242,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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