{"id":276241,"date":"2025-04-03T19:10:25","date_gmt":"2025-04-03T19:10:25","guid":{"rendered":"https:\/\/onedesk.com\/pricing-faq\/"},"modified":"2025-06-04T18:55:12","modified_gmt":"2025-06-04T18:55:12","slug":"priser-vanlige-sporsmal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/priser-vanlige-sporsmal\/","title":{"rendered":"Priser \u2013 Vanlige sp\u00f8rsm\u00e5l"},"content":{"rendered":"\t\t
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Vanlige sp\u00f8rsm\u00e5l om OneDesk-priser<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Generell oversikt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvordan fungerer OneDesk-prissettingen?<\/span>\n\n \n
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OneDesks priser er basert p\u00e5 produktene dine, planniv\u00e5et og antall brukerlisenser. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er det et minimumsbel\u00f8p jeg m\u00e5 kj\u00f8pe? <\/span>\n\n \n
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Alle v\u00e5re abonnementer krever kj\u00f8p av kun \u00e9n brukerlisens. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er det forskjell p\u00e5 prisene for on-premise og skybaserte tjenester? <\/span>\n\n \n
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OneDesk On-Premise er en selvinstallert og selvhostet l\u00f8sning som kan installeres p\u00e5 dine egne servere, AWS eller MS Azure. Prisene for OneDesk On-Premise er de samme som for Enterprise-abonnementet v\u00e5rt, men er kun tilgjengelige for \u00e5rlige eller lengre abonnementer. For \u00e5 evaluere OneDesk, registrer deg for en 14-dagers gratis pr\u00f8veperiode av skyprogramvaren v\u00e5r. Hvis du etter evalueringen av programvaren \u00f8nsker \u00e5 kj\u00f8pe lokale lisenser, kan du sende inn en foresp\u00f8rsel<\/a> , s\u00e5 sender vi deg en faktura for antall brukere du trenger. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvordan finner jeg ut prisen jeg m\u00e5 betale?<\/span>\n\n \n
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Bruk verkt\u00f8yene p\u00e5 prissiden v\u00e5r til \u00e5 velge produktene du \u00f8nsker, antall brukere du trenger, valutaen du \u00f8nsker \u00e5 betale i, og om du vil betale \u00e5rlig eller m\u00e5nedlig. Verkt\u00f8yet oppdateres for \u00e5 vise deg totalprisen. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Produkter og planer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvor mange abonnementer tilbyr OneDesk?<\/span>\n\n \n
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OneDesk tilbyr tre planniv\u00e5er<\/a> (Standard, Enterprise, HIPAA). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hva er de forskjellige OneDesk-produktene? <\/span>\n\n \n
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OneDesk tilbyr fire produkter<\/a> (hjelpedesk, prosjektledelse, automatisering av profesjonelle tjenester og arbeidsledelse). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er OneDesk HIPAA-kompatibel? <\/span>\n\n \n
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Ja! OneDesk tilbyr et HIPAA-planniv\u00e5, som kan hjelpe deg med \u00e5 oppfylle HIPAA-samsvarskrav. For en oversikt over prosessen med \u00e5 bruke OneDesk p\u00e5 en HIPAA-kompatibel m\u00e5te, se: HIPAA-prosess<\/a> . <\/p>\n

HIPAA er et eget planniv\u00e5 som inkluderer lignende funksjoner som Enterprise-planen. For \u00e5 be om et tilbud for en HIPAA-aktivert konto, se: Foresp\u00f8rsel om tilbud for HIPAA<\/a> <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg oppgradere planniv\u00e5et mitt etter at jeg har betalt?<\/span>\n\n \n
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Ja det kan du. Hvis du trenger flere brukere i fremtiden, eller \u00f8nsker et h\u00f8yere abonnement, kan du enkelt oppgradere det fra OneDesk-appen. Hvis du bestemmer deg for \u00e5 \"g\u00e5 \u00e5rlig\" p\u00e5 et senere tidspunkt, kan du ogs\u00e5 gj\u00f8re det. N\u00e5r du gj\u00f8r disse endringene, vurderer vi alltid planen pro-rater slik at du ikke vil tape penger. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg legge til et annet produkt? <\/span>\n\n \n
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Ja, du kan kj\u00f8pe flere produkter etter at du har abonnert p\u00e5 OneDesk eller i l\u00f8pet av pr\u00f8veperioden. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lisensiering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hva teller som en \u00abbruker\u00bb?<\/span>\n\n \n
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Hos OneDesk skiller vi mellom brukerkontoer og kundekontoer. Du blir bare belastet for antall brukere du har. En bruker er alle i organisasjonen din som jobber direkte i OneDesk (dvs. svarer p\u00e5 henvendelser, jobber med oppgaver, oppretter prosjekter). <\/p>\n

En \u00abkunde\u00bb er alle som ikke trenger tilgang til den prim\u00e6re OneDesk-appen. Kunder kan inkludere enkeltpersoner i (noen ganger kalt sluttbrukere) eller utenfor bedriften din. Kunder kan samhandle via e-post, og kan logge inn eller kommunisere i kundeappene (portal, chat, hjelpesenter, nettskjemaer). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hva betyr \u00abubegrensede kunder\u00bb? <\/span>\n\n \n
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I OneDesk finnes det: \u00abbrukere\u00bb som trenger lisens, og \u00abkunder\u00bb som er sluttbrukerne eller klientene du trenger \u00e5 kommunisere med, men som ikke trenger tilgang til hovedappen. Kunder kan logge p\u00e5 kundeappene (billettportal, kunnskapsbase osv.) Og kommunisere via e-post og chat.<\/p>\n

Kunder er ubegrenset i alle planer, s\u00e5 du kan ha s\u00e5 mange du trenger.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Betalinger og priser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvilke betalingsm\u00e5ter aksepterer dere?<\/span>\n\n \n
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Du kan betale ved \u00e5 oppgradere din gratis pr\u00f8vekonto fra appen. Herfra godtar vi betaling med kredittkort (Visa, MasterCard eller AMEX) samt bestillingsordre (PO). Hvis du \u00f8nsker \u00e5 betale med sjekk, bankoverf\u00f8ring eller andre metoder, kan vi hjelpe deg. Ta kontakt med oss \u200b\u200bp\u00e5 hello@onedesk.com<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er det ytterligere bruksavgifter?<\/span>\n\n \n
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I tillegg til brukerlisenser er det bruksbaserte avgifter for tale og kunstig intelligens. Med disse funksjonene kan du velge antall kreditter du \u00f8nsker \u00e5 kj\u00f8pe. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Tilbyr dere rabatter for utdannings- eller veldedige organisasjoner? <\/span>\n\n \n
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Absolutt. F\u00e5 30 % rabatt p\u00e5 prisen p\u00e5 enhver m\u00e5nedlig eller \u00e5rlig plan hvis du er en veldedig eller utdanningsorganisasjon. Vennligst snakk med oss \u200b\u200bnedenfor eller kontakt oss p\u00e5 hello@onedesk.com f\u00f8r du \u00abg\u00e5r i gang med proff\u00bb, s\u00e5 vil vi legge til rabatten p\u00e5 kontoen din p\u00e5 forh\u00e5nd. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvilken valuta kan jeg betale i? <\/span>\n\n \n
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Du kan betale i flere forskjellige valutaer, inkludert USD, CAD, AUD, GBP og EUR. For \u00e5 se prisen i din valuta, velg den bare fra rullegardinmenyen p\u00e5 prissiden v\u00e5r. M\u00e5nedsprisen per bruker og totalprisen oppdateres deretter. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg endre valutaen jeg velger \u00e5 betale i? <\/span>\n\n \n
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N\u00e5r du har betalt, er det ikke mulig \u00e5 endre valutaen p\u00e5 abonnementet. S\u00f8rg for at du velger riktig valuta n\u00e5r du blir pro. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er det rabatter tilgjengelig for \u00e5rsabonnementer? <\/span>\n\n \n
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Ja. Velg \u00abM\u00e5nedlig\u00bb eller \u00ab\u00c5rlig\u00bb p\u00e5 prissiden v\u00e5r for \u00e5 sammenligne prisen per bruker for hver periode, samt det totale bel\u00f8pet du betaler n\u00e5. Hvis du velger \u00e5 betale den m\u00e5nedlige prisen, kan du avbestille n\u00e5r som helst. Hvis du bestemmer deg for \u00e5 betale \u00e5rlig p\u00e5 forh\u00e5nd, takker vi deg ved \u00e5 gi deg omtrent 2 m\u00e5neder gratis per \u00e5r. Derfor er prisen p\u00e5 hver \u00e5rsplan 10 ganger den m\u00e5nedlige planen. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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St\u00f8tte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvilken st\u00f8tte tilbyr dere?<\/span>\n\n \n
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Vi tilbyr st\u00f8tte via e-post, live chat, telefon og skjermdeling. Vi tilbyr ogs\u00e5 betalt st\u00f8tte for oppsett, konfigurasjon eller ytterligere oppl\u00e6rings\u00f8kter. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Tilbyr dere tilleggstjenester?<\/span>\n\n \n
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Vi har designet OneDesk for \u00e5 v\u00e6re brukervennlig og uten dyre tjenester for \u00e5 komme i gang. Men hvis du trenger hjelp, oppl\u00e6ring, introduksjonshjelp eller bare \u00f8nsker \u00e5 spare tid, tilbyr vi en meny med valgfrie tjenester<\/a> du kan velge mellom. <\/p>\n

V\u00e6r oppmerksom p\u00e5 at disse tjenestene stort sett er ting du kan utf\u00f8re selv. V\u00e5rt serviceteam vil vanligvis bruke de samme verkt\u00f8yene som er tilgjengelige for deg for \u00e5 utf\u00f8re disse tjenestene. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Rettssak<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvordan fungerer rettssaken? <\/span>\n\n \n
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Du kan starte en pr\u00f8veperiode p\u00e5 v\u00e5r gratis registrerings- eller prisside. I l\u00f8pet av den 14 dager lange pr\u00f8veperioden har du tilgang til dine valgte produkter, men du kan ogs\u00e5 legge til produkter i pr\u00f8veabonnementet n\u00e5r som helst. Du vil ogs\u00e5 ha tilgang til kundest\u00f8tten v\u00e5r via chat, e-post eller demo-\u00f8kter. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n M\u00e5 jeg oppgi et kredittkort for pr\u00f8veperioden? <\/span>\n\n \n
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Nei! Du trenger ikke \u00e5 oppgi et kredittkort for \u00e5 opprette en pr\u00f8vekonto for OneDesk. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvordan kan jeg abonnere etter pr\u00f8veperioden? <\/span>\n\n \n
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N\u00e5r pr\u00f8veperioden er over, kan du abonnere fra OneDesk-appen. Du finner abonnementssiden i administrasjonsinnstillingene. Her kan du kj\u00f8pe antall brukerlisenser, produkter og planniv\u00e5er du trenger. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg starte en pr\u00f8veperiode p\u00e5 Odie AI? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Ja, du kan pr\u00f8ve AI-funksjonene, inkludert AI-agenten og copiloten, p\u00e5 bedriftsniv\u00e5. Pr\u00f8veperioden inkluderer gratis meldinger for \u00e5 pr\u00f8ve Odie AI-agenten. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Vanlige sp\u00f8rsm\u00e5l om OneDesk-priser Generell oversikt Hvordan fungerer OneDesk-prissettingen? OneDesks priser er basert p\u00e5 produktene dine, planniv\u00e5et og antall brukerlisenser. Er det et minimumsbel\u00f8p jeg m\u00e5 kj\u00f8pe? Alle v\u00e5re abonnementer krever kj\u00f8p av kun \u00e9n brukerlisens. Er det forskjell p\u00e5 prisene for on-premise og skybaserte tjenester? OneDesk On-Premise er en selvinstallert og selvhostet l\u00f8sning som […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-276241","page","type-page","status-publish","hentry"],"yoast_head":"\nVanlige sp\u00f8rsm\u00e5l om priser | OneDesk<\/title>\n<meta name=\"description\" content=\"F\u00e5 svar p\u00e5 vanlige sp\u00f8rsm\u00e5l om OneDesk-abonnementer og priser. 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