{"id":88800,"date":"2021-04-28T16:18:08","date_gmt":"2021-04-28T16:18:08","guid":{"rendered":"https:\/\/onedesk.com\/programvare-for-billettering\/"},"modified":"2021-12-15T16:09:49","modified_gmt":"2021-12-15T16:09:49","slug":"it-ticketing-programvare","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/helpdesk-programvare-2\/it-ticketing-programvare\/","title":{"rendered":"IT-billettprogramvare"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"88800\" class=\"elementor elementor-88800 elementor-47591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36f8d6b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36f8d6b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3490cac2\" data-id=\"3490cac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e61a74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e61a74e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edff5dc\" data-id=\"edff5dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9293d elementor-widget elementor-widget-heading\" data-id=\"1f9293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-billettprogramvare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d5a4f elementor-widget elementor-widget-text-editor\" data-id=\"56d5a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-billettprogramvare gj\u00f8r det mulig for kunder eller ansatte \u00e5 sende e-postforesp\u00f8rsler til st\u00f8tteteamet. Disse foresp\u00f8rslene blir deretter konvertert til billetter, slik at agenter kan iverksette tiltak for \u00e5 l\u00f8se billetten. Her er noen fordeler ved \u00e5 inkorporere et IT Help Desk-system eller en billettprogramvare i organisasjonen din.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d89e127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d89e127\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c983db5\" data-id=\"c983db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605e233 elementor-widget elementor-widget-image\" data-id=\"605e233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/customer-satisfaction.png\" class=\"attachment-large size-large wp-image-143092\" alt=\"kundetilfredshet\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898758a elementor-widget elementor-widget-image\" data-id=\"898758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/immediate-attention.png\" class=\"attachment-large size-large wp-image-143070\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99273c elementor-widget elementor-widget-image\" data-id=\"f99273c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/efficient.png\" class=\"attachment-large size-large wp-image-143048\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d05fe8c\" data-id=\"d05fe8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d348bfc elementor-widget elementor-widget-heading\" data-id=\"d348bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Forbedret kundetilfredshet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2ea8 elementor-widget elementor-widget-text-editor\" data-id=\"69a2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-st\u00f8tteprogramvare fungerer som en plattform for kunder for \u00e5 s\u00f8ke \u00f8yeblikkelig hjelp ved tekniske problemer. Kunder kan f\u00e5 umiddelbare l\u00f8sninger p\u00e5 problemene sine gjennom IT helpdesk-billettsystemer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3775493 elementor-widget elementor-widget-heading\" data-id=\"3775493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Umiddelbar inngripen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d498 elementor-widget elementor-widget-text-editor\" data-id=\"351d498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e5r en kunde st\u00e5r overfor tekniske problemer, kan de umiddelbart kontakte supportagentene gjennom billettsystemet for IT helpdesk. Dette gj\u00f8r at agenter kan engasjere seg med kunder i sanntid og p\u00e5 sin side l\u00f8se problemer med en gang.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92287 elementor-widget elementor-widget-heading\" data-id=\"da92287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sv\u00e6rt effektiv<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e22f2 elementor-widget elementor-widget-text-editor\" data-id=\"47e22f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I stedet for \u00e5 vente i lange ventetider, kan kunder kontakte IT-teamet gjennom en kundest\u00f8tteprogramvare for billettsalg. Dette hjelper b\u00e5de kundene og det interne st\u00f8tteteamet med \u00e5 spare tid og gj\u00f8r det mulig for agentene \u00e5 jobbe for \u00e5 l\u00f8se kundeforesp\u00f8rslene.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e540d7\" data-id=\"0e540d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9a383 elementor-widget elementor-widget-image\" data-id=\"ac9a383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1.png\" class=\"attachment-large size-large wp-image-143081\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7641ac elementor-widget elementor-widget-image\" data-id=\"b7641ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png\" class=\"attachment-large size-large wp-image-143059\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-58fd0ca\" data-id=\"58fd0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c976bc elementor-widget elementor-widget-heading\" data-id=\"1c976bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00d8kt produktivitet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fd53e elementor-widget elementor-widget-text-editor\" data-id=\"e5fd53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De fleste helpdesk inkluderer en selvhjelpsapplikasjon for kunder. M\u00e5let er \u00e5 tilby svar p\u00e5 vanlige sp\u00f8rsm\u00e5l uten manuell intervensjon fra st\u00f8tteagenter. Som et resultat elimineres repeterende oppgaver slik at agenter kan jobbe med mer kritiske oppgaver.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9268e3c elementor-widget elementor-widget-heading\" data-id=\"9268e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Raskere oppl\u00f8sningsprosess<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03992f elementor-widget elementor-widget-text-editor\" data-id=\"e03992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ikke alle kunder er sv\u00e6rt dyktige i \u00e5 l\u00f8se tekniske problemer. I stedet for \u00e5 kaste bort tid og lete etter l\u00f8sninger, kan kundene kontakte IT-teamet for en raskere l\u00f8sningsprosess. St\u00f8tteagenter kan deretter jobbe med teamene sine og raskt l\u00f8se problemet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24bed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a24bed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1041370\" data-id=\"1041370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8b51f elementor-widget elementor-widget-heading\" data-id=\"ec8b51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk IT Support Desk-programvare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9fec5 elementor-widget elementor-widget-text-editor\" data-id=\"7f9fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk tilbyr en omfattende IT helpdesk-l\u00f8sning. Som en sv\u00e6rt intuitiv IT-billettsystemprogramvare, kan OneDesk betjenes av alle med liten eller ingen oppl\u00e6ring. Med en rekke innebygde integrasjoner er OneDesk et kraftig verkt\u00f8y som lar deg utf\u00f8re oppgavene dine innenfor \u00e9n plattform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ea532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ea532\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65859dc\" data-id=\"65859dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f090a elementor-widget elementor-widget-heading\" data-id=\"d3f090a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrativ applikasjon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ac4c8 elementor-widget elementor-widget-text-editor\" data-id=\"d6ac4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk synkroniserer alle e-postforesp\u00f8rslene dine og konverterer dem til billetter i applikasjonen. Videresend din st\u00f8tte-e-post automatisk til OneDesk-opprettings-e-post og eliminer manuell inntasting av billettdetaljer og kundeoppf\u00f8ringer. Du kan integrere med innebygde applikasjoner eller applikasjoner som st\u00f8ttes av <a href=\"http:\/\/zapier.com\/\">Zapier<\/a> . Applikasjonsintegrasjon oppretter automatisk billetter p\u00e5 OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f084489\" data-id=\"f084489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27603af elementor-widget elementor-widget-image\" data-id=\"27603af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png\" class=\"attachment-large size-large wp-image-89880\" alt=\"integrasjoner\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-111x80.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-480x345.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-360x258.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7f398 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e7f398\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a04b577\" data-id=\"a04b577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5e0ee elementor-widget elementor-widget-image\" data-id=\"aa5e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"749\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png\" class=\"attachment-large size-large wp-image-142198\" alt=\"Kundekommunikasjon\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png 706w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1-283x300.png 283w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e107a5\" data-id=\"6e107a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2a046f elementor-widget elementor-widget-heading\" data-id=\"a2a046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fremmer kommunikasjon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfbdae elementor-widget elementor-widget-text-editor\" data-id=\"adfbdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk helpdesk-programvare er bygget for kommunikasjon. Brukere kan samhandle med kunder gjennom live chat og e-post. Interne team kan ogs\u00e5 diskutere oppgavene sine og samarbeide gjennom \u00e5 lage interne notater.<\/p>\n<ul>\n<li>OneDesk <a href=\"https:\/\/onedesk.com\/no\/kunde-apper\/live-chat-applikasjon\/\">Live chat-applikasjon<\/a> lar deg l\u00f8se kundeforesp\u00f8rsler umiddelbart. Du kan ogs\u00e5 legge ved viktige dokumenter for kundene dine med en gang.<\/li>\n<li>Engasjer og samarbeid med teammedlemmene dine gjennom OneDesks interne innboks. N\u00e5 ut til flere medlemmer av teamet ditt ved \u00e5 legge til flere brukere i samtalene dine. Legg ved og del dokumenter med teamet ditt for \u00e5 produsere en h\u00f8yere kvalitet p\u00e5 arbeidet.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4867d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d4867d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d5854b\" data-id=\"1d5854b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395e8ab elementor-widget elementor-widget-heading\" data-id=\"395e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatisering av arbeidsflyt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c62f2 elementor-widget elementor-widget-text-editor\" data-id=\"83c62f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/no\/automatisere-din-arbeidsflyt-med-onedesk\/\">Arbeidsflytautomatisering<\/a> er en kraftig funksjon i OneDesk. Automatiser spesifikke handlinger som krever gjentatte manuelle oppf\u00f8ringer fra st\u00f8tteagentene dine. Dette betyr at du kan automatisere billetter, oppgaver, funksjoner og andre elementer i OneDesk. Du kan legge til et sett med kommandoer for \u00e5 utf\u00f8re automatiseringen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c0843b\" data-id=\"4c0843b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e930d elementor-widget elementor-widget-image\" data-id=\"86e930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png\" class=\"attachment-large size-large wp-image-186047\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png 985w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-300x105.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-768x268.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-859x300.png 859w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-255x89.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-229x80.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-480x168.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-500x175.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-750x262.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-360x126.png 360w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b200d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b200d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7a0e38\" data-id=\"a7a0e38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fac43 elementor-widget elementor-widget-image\" data-id=\"41fac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"314\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png\" class=\"attachment-large size-large wp-image-88131\" alt=\"IT kunnskapsbase\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png 698w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-300x135.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-667x300.png 667w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-255x115.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-178x80.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-89x40.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-480x216.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-500x225.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-360x162.png 360w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a41a7\" data-id=\"06a41a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee2a51 elementor-widget elementor-widget-heading\" data-id=\"fee2a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kunnskapsbaseapplikasjon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afde06 elementor-widget elementor-widget-text-editor\" data-id=\"0afde06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk tilbyr en innebygd Knowledgebase-applikasjon for brukere og kunder. Kunnskapsbasen lar kunder finne svar p\u00e5 vanlige sp\u00f8rsm\u00e5l. St\u00f8tteagenter kan enkelt lede kunder til <a href=\"https:\/\/onedesk.com\/how-to-enable-and-use-the-onedesk-knowledgebase\/\">kunnskapsbaseartiklene<\/a> ved \u00e5 lime inn lenkene til livechattene.<\/p>\n<ul>\n<li>Last opp selvhjelpsartikler som leder kunder med trinn-for-trinn-veiledning for \u00e5 l\u00f8se vanlige tekniske feil.<\/li>\n<li>Gi bilder ved \u00e5 inkludere videoer for \u00e5 la kundene dine f\u00e5 en bedre forst\u00e5else av prosessene.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cdb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72cdb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b801272\" data-id=\"b801272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b07585 elementor-widget elementor-widget-heading\" data-id=\"6b07585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenettportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"e36e5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk <a href=\"https:\/\/onedesk.com\/videos-using-onedesk\/what-can-customers-see-on-the-customer-portal\/\">-kundenettstedet<\/a> lar kunder sende, spore og kommunisere sine foresp\u00f8rsler. Du kan bestemme hvilke egenskaper som skal legges til i nettskjemaet som en m\u00e5te \u00e5 gi kundene mer \u00e5penhet.<\/p>\n<ul>\n<li>Send: Kunder kan rette sine foresp\u00f8rsler gjennom nettskjemaer i nettportalen.<\/li>\n<li>Spor: Basert p\u00e5 egenskapene som er lagt til nettskjemaet, kan kunder overv\u00e5ke fremdriften til billettene deres.<\/li>\n<li>Diskuter: I tilfelle kunder \u00f8nsker mer informasjon om fremdriften til billetten deres, kan de diskutere det med st\u00f8tteagentene via e-post eller live chat.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ec2eb\" data-id=\"08ec2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b6a07 elementor-widget elementor-widget-image\" data-id=\"b8b6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png\" class=\"attachment-large size-large wp-image-127109\" alt=\"IT-billettportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png 621w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10-300x145.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee62fd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee62fd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aad484b\" data-id=\"aad484b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4e59b elementor-widget elementor-widget-image\" data-id=\"ed4e59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png\" class=\"attachment-large size-large wp-image-186548\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-287x300.png 287w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-255x266.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-480x502.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-500x523.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-360x376.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c9b811\" data-id=\"5c9b811\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6364d elementor-widget elementor-widget-heading\" data-id=\"df6364d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Opprette billetter i OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce662a elementor-widget elementor-widget-text-editor\" data-id=\"dce662a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Billetter er kundeforesp\u00f8rsler som krever umiddelbar handling. <a href=\"https:\/\/onedesk.com\/no\/videos\/lage-billetter-og-oppgaver-i-onedesk\/\">Billetter kan opprettes p\u00e5 flere m\u00e5ter<\/a> i OneDesks IT-st\u00f8tteprogramvare.<\/p>\n<ul>\n<li>Samtaler: Billetter kan fanges opp fra kundesamtale fra OneDesk live chats.<\/li>\n<li>Nettskjemaer: Kunder kan opprette billetter ved \u00e5 sende inn foresp\u00f8rsler gjennom nettskjemaene i nettportalen.<\/li>\n<li>Integrasjoner: Billetter kan opprettes automatisk n\u00e5r du integrerer OneDesk med andre applikasjoner.<\/li>\n<li>Support-e-post: Automatisk videresending av st\u00f8tte-e-posten din til OneDesk-e-posten din konverterer automatisk e-postforesp\u00f8rsler til billetter.<\/li>\n<li>Manuell oppf\u00f8ring: Interne brukere kan manuelt taste inn informasjon for \u00e5 opprette billetter.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f34d07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f34d07f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbb0df9\" data-id=\"fbb0df9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3528cf9 elementor-widget elementor-widget-heading\" data-id=\"3528cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livssyklusstatus for billetter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce622 elementor-widget elementor-widget-text-editor\" data-id=\"10ce622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c5pen:<\/strong> Dette er standardstatusen til billetten n\u00e5r den f\u00f8rst ble opprettet.<\/p>\n<p><strong>P\u00e5g\u00e5r:<\/strong> Billettstatusen endres til \u00abP\u00e5g\u00e5r\u00bb n\u00e5r arbeidet er gjort med billetten. For eksempel kan en bruker legge til timelister manuelt eller gjennom tidtakeren, og dette vil endre status umiddelbart.<\/p>\n<p><strong>Ventende kunde:<\/strong> N\u00e5r du svarer en kunde ved \u00e5 opprette en samtale i billetten, endres billettstatusen fra \u00e5pen til ventende kunde.<\/p>\n<p><strong>Ventende agent:<\/strong> Billettstatusen Ventende agent oppst\u00e5r n\u00e5r kunden svarer til st\u00f8tteagenten.<\/p>\n<p><strong>Lukket:<\/strong> Status for lukket billett betyr at billetten er l\u00f8st av kundest\u00f8tteagenten og krever ingen ytterligere handling.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d516db1\" data-id=\"d516db1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69b3027 elementor-widget elementor-widget-image\" data-id=\"69b3027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118206\" alt=\"Konfigurerbare statuser\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17756a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17756a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a98fef\" data-id=\"6a98fef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966e7c6 elementor-widget elementor-widget-image\" data-id=\"966e7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png\" class=\"attachment-large size-large wp-image-186198\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-300x255.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-353x300.png 353w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-255x217.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-94x80.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-47x40.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-480x408.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-500x425.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-360x306.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f22d62\" data-id=\"8f22d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7311958 elementor-widget elementor-widget-heading\" data-id=\"7311958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konvertering av billetter til oppgaver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a085e8 elementor-widget elementor-widget-text-editor\" data-id=\"7a085e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Med OneDesk IT helpdesk-billettprogramvaren kan du konvertere billetter til oppgaver. Oppgaver opprettes n\u00e5r st\u00f8tteagenter m\u00e5 utf\u00f8re tilleggsarbeid for \u00e5 l\u00f8se kundeforesp\u00f8rsler.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8019eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8019eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af6fadf\" data-id=\"af6fadf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f11d16 elementor-widget elementor-widget-heading\" data-id=\"2f11d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livssyklusstatus for oppgaver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b7ab elementor-widget elementor-widget-text-editor\" data-id=\"3b6b7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c5pen:<\/strong> Dette er standardstatusen for oppgaver n\u00e5r de opprettes.<br \/><strong>P\u00e5g\u00e5r:<\/strong> Hver gang brukere legger til timelister til oppgaven, endres billettstatusen til p\u00e5g\u00e5r.<br \/><strong>Gjen\u00e5pnet:<\/strong> N\u00e5r en lukket oppgave krever ytterligere arbeid av brukeren, kan brukeren ganske enkelt \u00e5pne billetten p\u00e5 nytt, noe som muliggj\u00f8r endring av status.<br \/><strong>Lukket:<\/strong> Oppgaver lukkes n\u00e5r brukere fullf\u00f8rer oppgaven<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bbb1f2\" data-id=\"2bbb1f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924afbc elementor-widget elementor-widget-image\" data-id=\"924afbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"348\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png\" class=\"attachment-large size-large wp-image-112018\" alt=\"Ticket_Statuser\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png 634w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-300x165.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-547x300.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-255x140.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-146x80.png 146w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-73x40.png 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-480x263.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-500x274.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-360x198.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-594330b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594330b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98d1b51\" data-id=\"98d1b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b934614 elementor-widget elementor-widget-heading\" data-id=\"b934614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Programvare for administrasjon av IT-st\u00f8tte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d054bf elementor-widget elementor-widget-text-editor\" data-id=\"8d054bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk er en allsidig applikasjon som ogs\u00e5 fungerer som et av de mange IT-st\u00f8tteadministrasjonsverkt\u00f8yene for teamet ditt. Som en sv\u00e6rt konfigurerbar programvare kan du gj\u00f8re mange tilpasninger i OneDesk. Disse tilpasningene lar teamet ditt forbedre ytelsen og til slutt bedre administrere tjenesteforesp\u00f8rslene sine<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1b2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1b2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20b5050\" data-id=\"20b5050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07ad239 elementor-widget elementor-widget-image\" data-id=\"07ad239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png\" class=\"attachment-large size-large wp-image-118217\" alt=\"Konfigurerbare typer\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-360x277.png 360w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb02628\" data-id=\"fb02628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4609041 elementor-widget elementor-widget-heading\" data-id=\"4609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lag flere billetttyper<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3107f elementor-widget elementor-widget-text-editor\" data-id=\"5c3107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan opprette opptil 10 <a href=\"https:\/\/onedesk.com\/no\/videos\/billettkonfigurasjonsalternativer\/\">billetttyper<\/a> gjennom OneDesks administrasjonsinnstillinger.<\/p>\n<p>Aktiver eller deaktiver alle billetttyper i henhold til dine behov.<\/p>\n<p>Velg passende billettikoner basert p\u00e5 din billetttype.<\/p>\n<p>Gi navn til eller gi nytt navn til billetttypene eller endre synligheten til billetter ved \u00e5 aktivere eller deaktivere elementet.<\/p>\n<p>Hver billetttype har sin dedikerte e-post til i OneDesk. For eksempel er den tilknyttede e-posten for billetter ticket@(organisasjonens navn).onedesk.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8741f8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8741f8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754282a\" data-id=\"754282a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ffed8c elementor-widget elementor-widget-heading\" data-id=\"8ffed8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Legg til billettdetaljer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df8f97 elementor-widget elementor-widget-text-editor\" data-id=\"8df8f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inkluder mer informasjon i billettopprettingsskjemaet ditt ved \u00e5 bruke <a href=\"https:\/\/onedesk.com\/de\/videos\/einrichten-von-benutzerdefinierten-feldern-in-onedesk\/\">egendefinerte felt<\/a> . OneDesk fungerer som en IT helpdesk-administrasjonsprogramvare, som lar deg og teamet ditt lage et sv\u00e6rt informativt billettskjema. Et detaljert billettskjema lar teamene dine f\u00e5 perspektiv p\u00e5 hvor godt de har administrert arbeidet sitt. Dette fungerer som en guide for \u00e5 forbedre ytelsen i fremtiden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fffa13\" data-id=\"6fffa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6f671 elementor-widget elementor-widget-image\" data-id=\"dd6f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"943\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png\" class=\"attachment-large size-large wp-image-101050\" alt=\"Egendefinerte felt\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-300x276.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-768x708.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1536x1415.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-326x300.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-977x900.png 977w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-255x235.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-87x80.png 87w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-480x442.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-500x461.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-750x691.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-360x332.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields.png 1628w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce16d27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce16d27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60f6bc5\" data-id=\"60f6bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6057a01 elementor-widget elementor-widget-image\" data-id=\"6057a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186407\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee31a18\" data-id=\"ee31a18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e797d elementor-widget elementor-widget-heading\" data-id=\"f2e797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Legg til SLAer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e7189 elementor-widget elementor-widget-text-editor\" data-id=\"c7e7189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLAer er serviceniv\u00e5avtaler med kunden og leverand\u00f8ren. Den definerer respons og oppl\u00f8sningstid for elementer. OneDesk lar deg lage <a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">SLAer<\/a> for bedriftskunder. Med OneDesk Workflow Automation-funksjonen kan du varsle mottakerne om eventuelle kommende brudd.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8625bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8625bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b15685a\" data-id=\"b15685a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706bd43 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"706bd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/no\/registrer-deg-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c991a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c991a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec77a59\" data-id=\"ec77a59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0201cd0 elementor-widget elementor-widget-heading\" data-id=\"0201cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les mer om IT-billetter med OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d57cec elementor-widget elementor-widget-text-editor\" data-id=\"9d57cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/no\/hvordan-det-outsourcing-firma-bruker-onedesk-for-a-administrere-sitt-arbeid\/\">Hvordan et IT-outsourcingselskap bruker OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/it-support-company-use-onedesk-for-helpdesk\/\">Hvordan et IT-st\u00f8tteselskap bruker OneDesk som brukerst\u00f8tte<\/a><br \/><a href=\"https:\/\/onedesk.com\/using-onedesk-for-office-it-departments\/\">Bruker OneDesk for kontor-IT-avdelinger<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-manufacturer-uses-onedesk-to-manage-its-it-helpdesk-development-and-process-automation\/\">Hvordan en produsent bruker OneDesk til \u00e5 administrere IT-helpdesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-materials-distributor-uses-onedesk-to-manage-it-tickets-and-projects\/\">Hvordan en distribut\u00f8r bruker OneDesk til \u00e5 administrere IT-billetter og -prosjekter<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-security-firm-uses-onedesk-to-both-support-their-customers-and-develop-their-own-product\/\">Hvordan et IT-sikkerhetsfirma bruker OneDesk for \u00e5 st\u00f8tte sine kunder og utvikle sitt eget produkt.<\/a><br \/><a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">OneDesk integreres med Slack<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT-billettprogramvare IT-billettprogramvare gj\u00f8r det mulig for kunder eller ansatte \u00e5 sende e-postforesp\u00f8rsler til st\u00f8tteteamet. Disse foresp\u00f8rslene blir deretter konvertert til billetter, slik at agenter kan iverksette tiltak for \u00e5 l\u00f8se billetten. Her er noen fordeler ved \u00e5 inkorporere et IT Help Desk-system eller en billettprogramvare i organisasjonen din. Forbedret kundetilfredshet IT-st\u00f8tteprogramvare fungerer som en plattform [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":88164,"parent":92634,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-88800","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT-billettprogramvare | Funksjoner | OneDesk<\/title>\n<meta name=\"description\" content=\"Administrer kundeforesp\u00f8rsler fra flere plattformer med en robust IT-billettprogramvare. 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