{"id":88801,"date":"2021-04-28T16:18:08","date_gmt":"2021-04-28T16:18:08","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-portal\/"},"modified":"2021-12-16T17:51:23","modified_gmt":"2021-12-16T17:51:23","slug":"helpdesk-portal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/kunde-apper\/helpdesk-portal\/","title":{"rendered":"Helpdesk Portal programvare"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Helpdesk Portal programvare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En helpdesk-portal fungerer som en selvbetjeningsplattform for kunder og interne ansatte i en organisasjon. I sin kjerne er en portal et informasjonssenter for sluttbrukere, som gir dem selvhjelpsressurser til vanlige tekniske problemer. De selvstyrte ressursene gj\u00f8r det mulig for brukere \u00e5 l\u00f8se feil selv, og eliminerer lange ventetider. Som et resultat kan agenter fokusere p\u00e5 mer presserende oppgaver og bare tildele billetter n\u00e5r det anses n\u00f8dvendig.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fordeler med helpdesk-portalen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00d8kt produktivitet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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H\u00f8yere kundetilfredshet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Raskere billettoppl\u00f8sning<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Forbedret\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Automatiser\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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St\u00f8rre \u00e5penhet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Forbedret kommunikasjon<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Redusert arbeidsmengde<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Helpdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal-programvare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal Software er sv\u00e6rt konfigurerbar. Du kan merke<\/a> portalen din med bedriftens logo og farger og gj\u00f8re den til din egen. Legg til morsm\u00e5let ditt i kundeapplikasjonene dine for bedre \u00e5 betjene kundene dine over hele verden. Tilpass messenger-applikasjonen din, velg et bakgrunnsbilde eller firmalogoen din, lag avatarer for ditt online supportteam. Humaniser kommunikasjonen din ved \u00e5 legge ved bilder av st\u00f8tteagentene dine for \u00e5 legge til et ansikt bak skjermen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Helpdesk-portalverkt\u00f8y<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Kunnskapsbase:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Knowledgebase-applikasjonen<\/a> er en selvhjelpsapplikasjon for \u00e5 finne svar p\u00e5 vanlige sp\u00f8rsm\u00e5l. Kunnskapsbasen er et knutepunkt for retningsbaserte artikler eller oppl\u00e6ringsmoduler som gir brukere mulighet til \u00e5 l\u00f8se tekniske problemer uten \u00e5 s\u00f8ke hjelp fra st\u00f8tteagenter. Du kan laste opp videoer eller til og med lage kunnskapsbasebilletttyper for \u00e5 svare p\u00e5 lignende sp\u00f8rsm\u00e5l. Disse billetttypene kan organiseres i henhold til s\u00f8kekategorier. Disse kategoriene kan ogs\u00e5 brukes som statuser for kunnskapsbaseartiklene.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kunnskapsbase\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Help\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Live Chat-applikasjon:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Livechat lar deg koble til kundene dine i sanntid. Gjennom livechatter kan st\u00f8tteagenter raskt avdekke kundenes hovedpunkter og iverksette tiltak for \u00e5 l\u00f8se dem umiddelbart. Du og teamet ditt kan lage BOT-svar for \u00e5 holde kundene dine oppdatert, og eliminere behovet for st\u00f8tteagenter til \u00e5 taste inn svar manuelt. Du kan for eksempel bruke BOT-svar<\/a> til \u00e5 varsle brukere n\u00e5r billetter opprettes eller i tilfelle en statusoppdatering for \u00e5 angi fremdriften av foresp\u00f8rselen. I OneDesk opprettes BOT-svar gjennom Workflow Automation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Nettskjemaer:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan lage nettskjemaer for hver billett eller oppgavetype. Nettskjemaer<\/a> inkluderer generelle egenskaper som navn, detaljer og vedlegg. Disse feltene kan velges som krav for \u00e5 sende inn kundest\u00f8tteforesp\u00f8rsler. Du kan legge til egendefinerte felt i nettskjemaene dine for \u00e5 inkludere ytterligere billettdetaljer til kundene dine, eller p\u00e5 sin side motta mer informasjon fra forfatteren av billetten. Gi ditt egendefinerte felt et navn basert p\u00e5 informasjonen du s\u00f8ker fra billettforesp\u00f8rselen. Du kan velge mellom de fem standardtypene for egendefinerte feltalternativer: tekst, nummer, dato, kostnad eller valg for \u00e5 lage ditt egendefinerte felt for ytterligere informasjon.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Nettskjemaer\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"elementer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk portalsystemer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Portalen gir informasjon til kundene om deres st\u00f8ttebilletter. Basert p\u00e5 hva du deler og av sikkerhetshensyn kan du bestemme om kundene m\u00e5 logge inn for \u00e5 se varene. De som ser p\u00e5 portalen<\/a> vil bare ha tilgang til \u00e5 se funksjonene du og teamet ditt deler. For eksempel kan visningsalternativet begrenses til selvforespurte varer eller i henhold til kundeorganisasjoner. Det er flere visningsalternativer tilgjengelig i OneDesks portal. Teammedlemmer kan velge de beste kriteriene i henhold til seerpublikummet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Siden portalen gir seeren statussjekker og serverer en billettfremgangsporer, kan du og teamet ditt velge funksjonene og egenskapene du vil vise. Funksjonene inkluderer filterpaneler som lar seeren bestemme om de skal se selvforespurte elementer eller alle elementene de f\u00f8lger. Varer kan spores i henhold til status, prosjekter eller varetype. OneDesk-portalfunksjoner lar ogs\u00e5 brukere se billetttype i henhold til sorteringstypen: trending, nylig og popul\u00e6r. Du kan velge eiendommer som billettforesp\u00f8rselen kan se. Egenskaper som prosentandel fullf\u00f8rt, prioritet og mer er tilgjengelig for deg \u00e5 velge basert p\u00e5 dine kundetyper.<\/p>\n

Du kan enkelt lage din nettsideportal ved \u00e5 lime inn javascriptet p\u00e5 nettsidene dine. Ved \u00e5 g\u00e5 til dine administrative innstillinger i OneDesk, klikk p\u00e5 kundeapplikasjoner og bla ned for \u00e5 finne Sett kundeappen p\u00e5 nettstedet ditt. Klikk p\u00e5 Generer utdrag og lim inn javascriptet p\u00e5 nettsiden din.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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IT-tjenesteportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Opprett en IT-tjenesteportal for interne ansatte for \u00e5 sende inn st\u00f8ttebilletter eller se statusen til den forespurte varen. Interne ansatte kan henvises til Knowledgebase<\/a> -applikasjonen for \u00e5 f\u00f8lge trinnvise artikler eller moduler til vanlige sp\u00f8rsm\u00e5l. Dette eliminerer ringetider eller lange e-posttr\u00e5der for \u00e5 kommunisere problemet. Det gir ogs\u00e5 brukere mulighet til \u00e5 l\u00f8se enkle tekniske problemer selv og gj\u00f8r det mulig for agenter \u00e5 fokusere p\u00e5 mer kritiske oppgaver. IT-tjenesteportalen kan vise oppdateringene p\u00e5 den ansattes forespurte st\u00f8ttebillett. Seere kan for eksempel sjekke de endrede livssyklusstatusene til st\u00f8ttebilletten deres og f\u00e5 en ide om hvordan IT-teamet tar skritt for \u00e5 l\u00f8se billetten deres.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"oppgaver\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kundeportal\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk kundeportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ved \u00e5 opprette en kundeportal for kundest\u00f8tte varsler du kundene dine om tiltakene du tar for \u00e5 l\u00f8se problemene deres. En kundeportal gir st\u00f8rre \u00e5penhet i arbeidsflyten din og lar kundene dine holde seg mer informert om fremdriften av foresp\u00f8rselen. Egenskaper som serviceniv\u00e5avtaler<\/a> , varighet, kostnader, fullf\u00f8rt prosent kan vises til kunder. Kundeportalen kan tilby forskjellige typer visningsalternativer andre enn selv forespurt og forespurt p\u00e5 vegne av kundens organisasjon. Foresp\u00f8rsler kan overv\u00e5ke fulgte element eller se alle publiserte ressurser.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Helpdesk Portal programvare En helpdesk-portal fungerer som en selvbetjeningsplattform for kunder og interne ansatte i en organisasjon. I sin kjerne er en portal et informasjonssenter for sluttbrukere, som gir dem selvhjelpsressurser til vanlige tekniske problemer. De selvstyrte ressursene gj\u00f8r det mulig for brukere \u00e5 l\u00f8se feil selv, og eliminerer lange ventetider. Som et resultat kan […]<\/p>\n","protected":false},"author":24,"featured_media":88164,"parent":91242,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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