{"id":88802,"date":"2021-04-28T16:18:09","date_gmt":"2021-04-28T16:18:09","guid":{"rendered":"https:\/\/onedesk.com\/klient-portal-programvare\/"},"modified":"2021-12-16T17:56:11","modified_gmt":"2021-12-16T17:56:11","slug":"klient-portal-programvare","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/kunde-apper\/klient-portal-programvare\/","title":{"rendered":"Klientportalprogramvare"},"content":{"rendered":"\t\t
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Klientportalprogramvare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En nettbasert klientportal brukes til \u00e5 levere informasjon til sluttbrukere og gi dem ressursene de trenger for \u00e5 finne svar p\u00e5 henvendelsene deres. Det er en konfigurerbar portal som lar deg merke firmalogoen din for \u00e5 gj\u00f8re portalen mer autentisk. Videre kan du endre spr\u00e5ket til portalen din for \u00e5 tilpasse den ytterligere og gj\u00f8re den mer tilgjengelig for kundene dine. Du kan f\u00e5 kommunikasjonen din til \u00e5 f\u00f8les mye mer personlig med muligheten til \u00e5 legge ved bilder av st\u00f8tteagentene dine. En nettbasert klientportalprogramvare kommer med mange fordeler som inkluderer:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Raskere oppl\u00f8sning av billetter<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Forbedret kommunikasjon<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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St\u00f8rre kundetilfredshet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lik oppgavefordeling<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"billetter\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Programvare for kundest\u00f8tte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesks kundest\u00f8tteprogramvare varsler kundene om hvordan du l\u00f8ser problemene deres p\u00e5 en transparent m\u00e5te. St\u00f8tteportalen lar kundene dine holde seg mer informert om fremdriften til problemene deres. Du kan aktivere egenskaper p\u00e5 st\u00f8tteportalen, for eksempel tidsplanen for \u00e5 jobbe med det relaterte problemet, prosentandelen fullf\u00f8rt, gjeldende status den er i og kostnadene for varen. Du kan ogs\u00e5 begrense hvilke varer kunder kan se p\u00e5 st\u00f8tteportalen<\/a> deres; enten du vil at de kun skal se sine egne forespurte billetter eller billetter fra alle som er etterspurt av selskapet de jobber for.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Klientportal for WordPress<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Klientportalen kan ogs\u00e5 integreres med en WordPress-plugin. OneDesk har laget en WordPress-klientportal-plugin som du enkelt kan finne ved \u00e5 s\u00f8ke etter pluginene inne i WordPress-backend-en din og klikke p\u00e5 “installer”. Dette vil tillate deg \u00e5 legge til live-chat-funksjoner<\/a> , nettskjemafunksjoner<\/a> og portalfunksjoner<\/a> (som inkluderer en kunnskapsbase-portal) til bedriftens nettsted \u2013 slik at kunder kan kommunisere og sende billetter til deg. Du kan tilpasse hvordan denne widgeten ser ut p\u00e5 WordPress-nettsiden din ved \u00e5 endre visse elementer i widgeten. Du kan endre fargen, st\u00f8rrelsen, samt siden som widgeten plasseres p\u00e5.<\/p>\n

F\u00e5 klientportalen WordPress-plugin<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Klientportal\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Krev\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk-klientportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk lar deg ha en online helpdesk-klientportal slik at du kan kommunisere med kundene dine via chat-widgeten<\/a> eller i samtaletr\u00e5der om de forespurte elementene. Disse funksjonene lar deg ha tydelig kommunikasjon mellom agenter og kunder for \u00e5 sikre at all n\u00f8dvendig informasjon ang\u00e5ende problemet deres er innhentet og logget p\u00e5 varen for \u00e5 gi best mulig st\u00f8tte. Helpdesk-klientportalen lar deg kommunisere med kunder mer effektivt, og kunder kan enkelt logge p\u00e5 portalen for \u00e5 se alle de forespurte elementene. I tillegg kan de ogs\u00e5 motta oppdateringer om billettene de har sendt inn til kundeportalen for kundest\u00f8tte. En helpdesk-klientportal forenkler innsamlingen av informasjon om supportbilletter fra kundene dine ettersom det hele logges p\u00e5 ett enkelt element, og lar deg lage samtaletr\u00e5der med kunder hvis du trenger mer avklaring. For \u00e5 ta dette et skritt videre, kan du lage nettskjemaer som kundene dine kan fylle ut p\u00e5 kundeportalen for kundest\u00f8tte, slik at de fyller ut et skjema for \u00e5 sende inn en kundest\u00f8tte. Dette skjemaet kan tilpasses og kan inneholde egendefinerte felt for tilleggsinformasjon som du kanskje m\u00e5 spesifisere, samt beskrivelsesbokser for \u00e5 forklare problemet kunden st\u00e5r overfor. Kundeportalen til brukerst\u00f8tten \u00e5pner for mer \u00e5penhet ettersom kunder har muligheten til \u00e5 kontinuerlig sjekke statusen til st\u00f8ttebilletter og potensielt motta oppdateringer om hva agentene dine gj\u00f8r for \u00e5 l\u00f8se problemet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRegistrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mer lesing fra bloggen v\u00e5r:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hvordan et programvareselskap bruker klientportalen<\/a>
Hvordan bygge inn klientportalen p\u00e5 nettstedet ditt ved hjelp av en iframe<\/a>
Slik legger du kundeportalen din p\u00e5 ditt eget domene<\/a>
Video: Hva kan se p\u00e5 kundeportalen<\/a>
Video: Hvordan konfigurere kundeportalen<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Klientportalprogramvare En nettbasert klientportal brukes til \u00e5 levere informasjon til sluttbrukere og gi dem ressursene de trenger for \u00e5 finne svar p\u00e5 henvendelsene deres. Det er en konfigurerbar portal som lar deg merke firmalogoen din for \u00e5 gj\u00f8re portalen mer autentisk. Videre kan du endre spr\u00e5ket til portalen din for \u00e5 tilpasse den ytterligere og […]<\/p>\n","protected":false},"author":24,"featured_media":88164,"parent":91242,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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