{"id":92297,"date":"2021-04-28T18:27:22","date_gmt":"2021-04-28T18:27:22","guid":{"rendered":"https:\/\/onedesk.com\/service-foresporsel-ledelse-losning\/"},"modified":"2022-07-06T16:06:52","modified_gmt":"2022-07-06T16:06:52","slug":"service-foresporsel-ledelse-losning","status":"publish","type":"page","link":"https:\/\/onedesk.com\/no\/helpdesk-programvare-2\/service-foresporsel-ledelse-losning\/","title":{"rendered":"Service Request Management Solution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"92297\" class=\"elementor elementor-92297 elementor-47545\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02bf2aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02bf2aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f584e1\" data-id=\"4f584e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23f3528 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23f3528\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-047d815\" data-id=\"047d815\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9309a7a elementor-widget elementor-widget-heading\" data-id=\"9309a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Behandling av tjenesteforesp\u00f8rsel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff4a580 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff4a580\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7997049\" data-id=\"7997049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f253e4b elementor-widget elementor-widget-text-editor\" data-id=\"f253e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For innkommende foresp\u00f8rsler gj\u00f8r programvare for administrasjon av serviceforesp\u00f8rsler det enkelt \u00e5 organisere servicearbeid og spore eventuelle statusendringer. OneDesk er laget for \u00e5 h\u00e5ndtere alle aspekter av foresp\u00f8rselsh\u00e5ndtering, fra sporingsstatus, til \u00e5 se p\u00e5 mottakere, til \u00e5 ha oversikt over eventuelle samtaler om foresp\u00f8rselen.<\/p><p>Fordi OneDesk er fleksibel, kan enhver form for tjenesteforesp\u00f8rsel administreres i programvaren v\u00e5r. Oppbevar alle viktige foresp\u00f8rselsdetaljer i \u00e9n tilgjengelig applikasjon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64a26d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64a26d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ece45c8\" data-id=\"ece45c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a7ca6 elementor-widget elementor-widget-image\" data-id=\"62a7ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software.webp\" class=\"attachment-large size-large wp-image-232481\" alt=\"helpdesk programvarel\u00f8sning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software-300x131.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Helpdesk-service_software-768x336.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3027219 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3027219\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f5b005\" data-id=\"6f5b005\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-597e3bf elementor-widget elementor-widget-image\" data-id=\"597e3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231920\" alt=\"team og klientsamarbeid\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca4923 elementor-widget elementor-widget-heading\" data-id=\"dca4923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00f8sning for sporing av tjenesteforesp\u00f8rsel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1475ca elementor-widget elementor-widget-text-editor\" data-id=\"c1475ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For \u00e5 spore en tjenesteforesp\u00f8rsel, m\u00e5 det v\u00e6re en m\u00e5te \u00e5 enkelt se settet med alle aktive foresp\u00f8rsler. N\u00e5r du sporer foresp\u00f8rsler i OneDesk, gir v\u00e5r billettapplikasjon oversikt over tilstanden til arbeidet.<\/p><p>Med evnen til \u00e5 definere klart<a href=\"https:\/\/onedesk.com\/no\/videos\/onedesk-getting-started-item-creation-configuration\/\"> arbeidsflytstatus<\/a> , kan du velge trinnene tjenesteforesp\u00f8rselen din gjennomg\u00e5r for \u00e5 oppn\u00e5 oppl\u00f8sning. Arbeidsflyter kan ha egendefinerte statuser for hver type billett, noe som gj\u00f8r det mulig for forskjellige billetttyper \u00e5 ha forskjellige arbeidsflyter.<\/p><p>N\u00e5r arbeidsflyter er etablert, kan <a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/arbeidsflyt-automatisering\/\">automatiseringer<\/a> settes opp for \u00e5 utl\u00f8se basert p\u00e5 bestemte kriterier. For eksempel, n\u00e5r en foresp\u00f8rsel flyttes til statusen \u00ab\u00c5 bli triagert\u00bb, kan en leder bli tildelt foresp\u00f8rselen om \u00e5 h\u00e5ndtere de neste trinnene, og en melding kan legges ut til billetten som informerer interessenter om hva den n\u00e5v\u00e6rende tilstanden er. \u00c5 vite den n\u00e5v\u00e6rende statusen til en billett er avgj\u00f8rende for \u00e5 gi oppdateringer til ledelsen og for \u00e5 kommunisere estimater n\u00e5r de er ferdig.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40b7ed9\" data-id=\"40b7ed9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45d8fbc elementor-widget elementor-widget-heading\" data-id=\"45d8fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hva er fordelen med programvare for serviceforesp\u00f8rsel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52beddd elementor-widget elementor-widget-text-editor\" data-id=\"52beddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Programvare for administrasjon av tjenesteforesp\u00f8rsel dekker et bredt spekter av bransjer. Foresp\u00f8rsler kan v\u00e6re for st\u00f8ttearbeid, l\u00f8pende vedlikehold eller generelle henvendelser fra kunder. Uansett, m<span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">h\u00e5ndtering av tjenesteforesp\u00f8rsler inkluderer en kompleks prosess med logging, triaging og sporingsarbeid. Det er ogs\u00e5 avgj\u00f8rende \u00e5 muliggj\u00f8re effektiv kommunikasjon og sikre at arbeidet blir levert i henhold til kravene. EN<\/span><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">Hvis du mottar flere og flere foresp\u00f8rsler, kan sjongleringsprosesser bli skremmende. <\/span><\/p><p>Ved \u00e5 bruke programvare kan foresp\u00f8rseladministrasjon gj\u00f8res om til en enkel og enkel prosess. For det f\u00f8rste kan foresp\u00f8rsler sentraliseres til \u00e9n applikasjon. For det andre kan foresp\u00f8rsler tildeles agenter, samt samarbeide om, forbedre synligheten av arbeidet og bygge bro over siloer.<\/p><p>Fortsett \u00e5 lese for \u00e5 l\u00e6re om verkt\u00f8yene OneDesk tilbyr for \u00e5 effektivisere administrasjonen av tjenesteforesp\u00f8rsler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2fe4c elementor-widget elementor-widget-image\" data-id=\"1b2fe4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"635\" height=\"228\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM.png\" class=\"attachment-large size-large wp-image-90356\" alt=\"statusbrettvisning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM.png 635w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-300x108.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-255x92.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-223x80.png 223w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-111x40.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-480x172.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-500x180.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-24-at-12.49.52-PM-360x129.png 360w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fb2ee2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fb2ee2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-01c50f3\" data-id=\"01c50f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed20b9a elementor-widget elementor-widget-image\" data-id=\"ed20b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"726\" height=\"556\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp\" class=\"attachment-large size-large wp-image-161867\" alt=\"oppgave kanban tavlevisning\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp 726w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban-300x230.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-057eb29\" data-id=\"057eb29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1cbcd6 elementor-widget elementor-widget-heading\" data-id=\"e1cbcd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tjenesteforesp\u00f8rsel billettsystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc7b58 elementor-widget elementor-widget-text-editor\" data-id=\"4cc7b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En viktig del av et billettsystem for tjenesteforesp\u00f8rsel er \u00e5 ha noen m\u00e5te \u00e5 fange foresp\u00f8rslene p\u00e5. Ved hjelp av v\u00e5r e-postintegrasjon logges alle foresp\u00f8rsler som sendes via e-post automatisk i OneDesk-systemet.<\/p><p>Denne integrasjonen sikrer at kommunikasjon utf\u00f8rt via e-post om foresp\u00f8rselen ogs\u00e5 blir fanget opp som<a href=\"https:\/\/onedesk.com\/no\/videos\/onedesk-komme-i-gang-kommunisere-med-kunder-kunde-organisasjoner\/\"> samtaler<\/a> i OneDesk. Du kan definere den interne prosessen med \u00e5 tilordne tjenesteforesp\u00f8rselen, jobbe med den og oppdatere statusen. OneDesk opprettholder kontinuerlig en kobling mellom konteksten til samtalen og det underliggende arbeidet.<\/p><p>N\u00e5r arbeidet er fullf\u00f8rt for billetten og den er flyttet til en \u00abL\u00f8st\u00bb-status, kan det sendes et varsel til rekvirenten som videresender tjenesteforesp\u00f8rselens status. Ved hjelp av arbeidsflytautomatisering kan dette gj\u00f8res automatisk. Disse kommunikasjonene og dokumentasjonen deres er fanget p\u00e5 selve billetten og kan sees senere, s\u00e5 n\u00e5r lignende fremtidige foresp\u00f8rsler kommer inn, er det en oversikt over hva som ble gjort tidligere.<\/p><p>Denne enhetlige kommunikasjonsplattformen er et verdifullt verkt\u00f8y for enhver bedrift som tilbyr tjenester til sine kunder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be6df19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be6df19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d814330\" data-id=\"d814330\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5967ad9 elementor-widget elementor-widget-heading\" data-id=\"5967ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e5ndtering av prosjektforesp\u00f8rsel <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-381f891 elementor-widget elementor-widget-text-editor\" data-id=\"381f891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For selskapets strategiske m\u00e5l er det avgj\u00f8rende at det jobbes med de rette prosjektene til rett tid.<\/p><p>Prosjektforesp\u00f8rsler kan starte som billetter, og disse billettene m\u00e5 spores slik at de kan administreres. Ved \u00e5 bruke v\u00e5r <a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/konfigurerbare-typer\/\">billettapplikasjon<\/a> kan billetttyper opprettes for \u00e5 representere prosjektforesp\u00f8rsler. Disse foresp\u00f8rslene kan deretter triages i henhold til en arbeidsflyt som du kan definere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0016bf1\" data-id=\"0016bf1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0917432 elementor-widget elementor-widget-image\" data-id=\"0917432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"541\" height=\"321\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound.webp\" class=\"attachment-large size-large wp-image-231891\" alt=\"Gantt prosjektledelse\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound.webp 541w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/GanttChartRound-300x178.webp 300w\" sizes=\"(max-width: 541px) 100vw, 541px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-938b6d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"938b6d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0ab02c\" data-id=\"c0ab02c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a8d46 elementor-widget elementor-widget-image\" data-id=\"c9a8d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"346\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp\" class=\"attachment-medium_large size-medium_large wp-image-231771\" alt=\"OneDesk-tilpasninger\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc7b900 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc7b900\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a52270\" data-id=\"7a52270\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f5881 elementor-widget elementor-widget-heading\" data-id=\"21f5881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konfigurer foresp\u00f8rselstypene dine<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6460c elementor-widget elementor-widget-text-editor\" data-id=\"4f6460c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I OneDesk kan egendefinerte statuser opprettes for \u00e5 vise hvert trinn i livssyklusen til en prosjektforesp\u00f8rsel. N\u00e5r prosjektforesp\u00f8rsler blir gjennomg\u00e5tt, vurdert og implementert, kan en prosjektforesp\u00f8rsel g\u00e5 gjennom hvert av disse trinnene.<\/p><p>Det er mange viktige detaljer \u00e5 fange i en prosjektforesp\u00f8rsel, inkludert prosjekteier, prosjektnavnet, risiko, begrensninger og en foresl\u00e5tt frist. For en prosjektforesp\u00f8rselsbillett i OneDesk kan egendefinerte felt settes opp for \u00e5 lagre all denne informasjonen.<\/p><p>N\u00e5r du vurderer prosjektforesp\u00f8rsler p\u00e5 h\u00f8yt niv\u00e5, kan det v\u00e6re nyttig \u00e5 se dem sammen p\u00e5 en tidslinje. V\u00e5re<a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/gantt-diagram\/\"> Gantt utsikt<\/a> kan brukes til \u00e5 forst\u00e5 avhengighetene mellom prosjektforesp\u00f8rsler og markere omr\u00e5der der det kan v\u00e6re behov for flere ressurser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3257e211 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3257e211\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-626943d\" data-id=\"626943d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb3d749 elementor-widget elementor-widget-image\" data-id=\"fb3d749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"410\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp\" class=\"attachment-large size-large wp-image-161856\" alt=\"Kundeserviceportal-app\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome.webp 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-300x159.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/PortalHome-768x406.webp 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12c25649\" data-id=\"12c25649\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bdff5e elementor-widget elementor-widget-heading\" data-id=\"5bdff5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hold kundene dine oppdatert<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-444945d9 elementor-widget elementor-widget-text-editor\" data-id=\"444945d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kundeportalapplikasjonen er ideell for \u00e5 tillate kunder \u00e5 logge foresp\u00f8rslene sine p\u00e5 OneDesk.<\/p><p>Med muligheten til \u00e5 justere utseendet og f\u00f8lelsen til <a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/kundeportal\/\">kundeportalen<\/a> kan brukere konfigurere sin egen merkevarebygging. En hovedkomponent i kundeportalen er webskjemaapplikasjonen. For hver tilgjengelige billettype kan det opprettes et webskjema for \u00e5 ta inn kundens foresp\u00f8rselsdata. Skjemafeltene kan tilpasses for \u00e5 gj\u00f8re det enkelt \u00e5 logge en foresp\u00f8rsel uten \u00e5 v\u00e6re for restriktiv.<\/p><p>Bortsett fra \u00e5 logge p\u00e5 nye foresp\u00f8rsler, kan kundene ogs\u00e5 se tidligere foresp\u00f8rsler de har skrevet inn. Denne synligheten kan innstilles til \u00e5 vise akkurat de spesifikke kundenes foresp\u00f8rsler, eller tillatelser kan \u00e5pnes for \u00e5 tillate alle i kundenes selskap \u00e5 se hverandres foresp\u00f8rsler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-011cf6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"011cf6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fae3f6\" data-id=\"1fae3f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b43de4 elementor-widget elementor-widget-heading\" data-id=\"0b43de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F\u00e5 riktig informasjon med foresp\u00f8rselsskjemaer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8531f elementor-widget elementor-widget-text-editor\" data-id=\"ff8531f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ta inn tjenesteforesp\u00f8rsler ved \u00e5 bruke et foresp\u00f8rselsskjema, ogs\u00e5 kalt et <a href=\"https:\/\/onedesk.com\/no\/funksjonsindeks\/nettskjemaer\/\">nettskjema<\/a> . Den kan tilpasses for \u00e5 passe dine behov. Dette inkluderer \u00e5 tilby ulike inndatatyper og kreve at visse felt fylles ut. Foresp\u00f8rselsskjemaer sikrer at riktig informasjon er inkludert n\u00e5r en foresp\u00f8rsel logges.<\/p><p>Sammen med \u00e5 str\u00f8mlinjeforme opplevelsen for st\u00f8tteforesp\u00f8rsler som skal triageres, lar v\u00e5r kundeportal ogs\u00e5 foresp\u00f8rslene se statusen til foresp\u00f8rslene deres. Dette holder foresp\u00f8rslere oppdatert p\u00e5 status n\u00e5r de f\u00f8ler for \u00e5 sjekke. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fbb773 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fbb773\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df6eb35\" data-id=\"df6eb35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53e6e53 elementor-widget elementor-widget-heading\" data-id=\"53e6e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Serviceforesp\u00f8rselsprogramvare for IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7afab elementor-widget elementor-widget-text-editor\" data-id=\"ed7afab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-avdelinger trenger en m\u00e5te \u00e5 h\u00e5ndtere foresp\u00f8rsler fra andre avdelinger som trenger deres kompetanse. Programvaren v\u00e5r for serviceforesp\u00f8rsel kan enkelt tilpasses for \u00e5 fange opp foresp\u00f8rsler om teknisk st\u00f8tte.<\/p><p>Med muligheten til \u00e5 definere egendefinerte billettfelt, kan IT-avdelinger registrere og spore en rekke detaljer om arbeidet sitt. Kombinert med tilpassbare arbeidsflyter fanges hvert trinn i en teknisk supportforesp\u00f8rsel, og bevegelse av arbeid gjennom disse trinnene kan til og med automatiseres basert p\u00e5 dine kriterier. Ved bruk av<a href=\"https:\/\/onedesk.com\/no\/videos\/onedesk-kom-i-gang-arbeidsflyt-automatiseringer\/\"> automatisering av arbeidsflyt<\/a> , IT-supportforesp\u00f8rsler kan automatisk triages og tildeles til riktig person uten manuell inngrep.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34238bf\" data-id=\"34238bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1002c2a elementor-widget elementor-widget-image\" data-id=\"1002c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"713\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp\" class=\"attachment-large size-large wp-image-232071\" alt=\"kundenettskjema\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp 624w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm-263x300.webp 263w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2da46fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2da46fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-309cb39\" data-id=\"309cb39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a602f5a elementor-widget elementor-widget-image\" data-id=\"a602f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"837\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-1024x837.webp\" class=\"attachment-large size-large wp-image-232494\" alt=\"timelister for laget\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-1024x837.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-300x245.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management-768x628.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/timesheet_management.webp 1068w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65fef49\" data-id=\"65fef49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cc9bb5 elementor-widget elementor-widget-heading\" data-id=\"8cc9bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e5ndtering av kundeforesp\u00f8rsel <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dd1d10 elementor-widget elementor-widget-text-editor\" data-id=\"3dd1d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kundeforesp\u00f8rsler er p\u00e5 mange m\u00e5ter ikke forskjellige fra andre foresp\u00f8rsler. Hovedforskjellen er at disse er eksterne interessenter som stiller foresp\u00f8rslene, noe som understreker viktigheten av kommunikasjon, estimering og sporing.<\/p><p>OneDesk&#8217;s<a href=\"https:\/\/onedesk.com\/no\/videos\/onedesk-komme-i-gang-timelister-timere\/\"> timer og timelister<\/a> tilby en ideell m\u00e5te \u00e5 registrere hvor mye tid som ble brukt p\u00e5 hver foresp\u00f8rsel.<\/p><p>Ved \u00e5 sette opp forskjellige typer billetttyper for \u00e5 representere de forskjellige typene kundeforesp\u00f8rsler, kan arbeidsflyteautomatiseringer opprettes for automatisk \u00e5 administrere eller til og med fylle ut detaljer p\u00e5 disse billettene.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-276d001 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"276d001\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e47059c\" data-id=\"e47059c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44c4215 elementor-widget elementor-widget-heading\" data-id=\"44c4215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vanlige sp\u00f8rsm\u00e5l om h\u00e5ndtering av tjenesteforesp\u00f8rsel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bce86 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"45bce86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-731' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-6710f42\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-6710f42 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a6db3cb73dfb\">Hva er en tjenesteforesp\u00f8rsel? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Tjenesteforesp\u00f8rsler er formelle arbeidsforesp\u00f8rsler sendt av eksterne kunder eller interne ansatte til tjenesteleverand\u00f8ren. Tjenesteforesp\u00f8rsler varierer sterkt avhengig av bransjen og tjenestene som tilbys av leverand\u00f8ren. For eksempel, i IT-tjenester, kan en foresp\u00f8rsel inneb\u00e6re \u00e5 sette opp en ny konto eller programvare. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-93622b6\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-93622b6 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a6db3cb73ef6\">Hva er fordelene med programvare for administrasjon av tjenesteforesp\u00f8rsel? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>En programvare for h\u00e5ndtering av foresp\u00f8rsel kan bidra til \u00e5 str\u00f8mlinjeforme prosesser p\u00e5 en rekke m\u00e5ter:<\/p><ul><li>Sentraliser tjenesteforesp\u00f8rsler fra flere kanaler til \u00e9n app.<\/li><li>Organiser, filtrer og grupper arbeidsvisningen din.<\/li><li>Spar tid med standardsvar, makroer og automatiseringer av arbeidsflyt.<\/li><li>Sanntidsanalyse og innebygd rapportering.<\/li><li>Aktiver selvbetjeningsverkt\u00f8y for kunder.<\/li><li>Eliminer siloer med innebygd samarbeid og kommunikasjon.<\/li><li>\u00c5penhet om teamarbeid, foresp\u00f8rselsstatuser \u2013 og mer<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-12f58fc\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-12f58fc uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a6db3cb73fa8\">Hvordan administrerer jeg foresp\u00f8rsler? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Det er en viss variasjon til \u00e5 administrere foresp\u00f8rsler, da det kan v\u00e6re avhengig av bransjen, volumet av foresp\u00f8rsler og generell arbeidsflyt. OneDesk kan konfigureres p\u00e5 mange m\u00e5ter for \u00e5 m\u00f8te behovene til ulike bransjer eller arbeidsflyter. For mange selskaper er imidlertid den grunnleggende flyten av foresp\u00f8rselsh\u00e5ndtering som f\u00f8lger:<\/p><ol><li>Kunden sender inn en foresp\u00f8rsel via e-post, nettskjema eller live chat.<\/li><li>Teamet mottar foresp\u00f8rselen i OneDesk. Den kan automatisk kategoriseres, prioriteres og rutes til en agent. <\/li><li>Agenten kan kommunisere eller samarbeide med kunden eller andre agenter.<\/li><li>Agenten oppfyller foresp\u00f8rselen og lukker billetten. En sp\u00f8rreunders\u00f8kelse sendes automatisk til kunden som s\u00f8rger for at de er forn\u00f8yd med l\u00f8sningen. <\/li><\/ol><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f63949e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f63949e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d3efea\" data-id=\"4d3efea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-389e524 elementor-widget elementor-widget-heading\" data-id=\"389e524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klar til \u00e5 akselerere administrasjonen av tjenesteforesp\u00f8rselen din?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-986edd9 elementor-widget elementor-widget-text-editor\" data-id=\"986edd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se selv hvordan OneDesk kan hjelpe deg med \u00e5 administrere tjenesteforesp\u00f8rsler. Registrer deg for en gratis 14-dagers pr\u00f8veperiode. Ingen kredittkort kreves. Eller <a href=\"https:\/\/onedesk.com\/no\/demo\/bok-demo\/\">bestill en demo<\/a> med et medlem av teamet v\u00e5rt for \u00e5 se OneDesk i aksjon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1a677 elementor-align-center elementor-widget elementor-widget-global elementor-global-239887 elementor-global-131872 elementor-widget-button\" data-id=\"fd1a677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/no\/registrer-deg-gratis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Registrer deg gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af1284d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af1284d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0bc7a61\" data-id=\"0bc7a61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da00d69 elementor-widget elementor-widget-heading\" data-id=\"da00d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les mer om tjenesteforesp\u00f8rsler p\u00e5 OneDesk-bloggen:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1830ca uael-post__separator-left elementor-widget elementor-widget-uael-posts\" data-id=\"e1830ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"masonry\" data-layout=\"masonry\" data-page=\"92297\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" >\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1 uael-post-masonry\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-bransjeapplikasjoner 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/no\/hvordan-en-eiendomsmegler-bruker-onedesk-for-a-fange-design-foresporsel-billetter\/\" target=\"_self\">\n\t\t\t\tHvordan en eiendomsmegler bruker OneDesk til \u00e5 fange billetter til designforesp\u00f8rsel\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<h4 class=\"uael-post__meta-data\">\n\t\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tOm selskapet For prosjektledelse er det mange tilgjengelige programvarealternativer, hvorav noen er for tunge for team som takler mindre, veldefinerte prosjekter. N\u00e5r du velger riktig ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/no\/hvordan-en-eiendomsmegler-bruker-onedesk-for-a-fange-design-foresporsel-billetter\/\" target=\"_self\" aria-labelledby=\"uael-post-104628\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-104628>Les mer \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Behandling av tjenesteforesp\u00f8rsel For innkommende foresp\u00f8rsler gj\u00f8r programvare for administrasjon av serviceforesp\u00f8rsler det enkelt \u00e5 organisere servicearbeid og spore eventuelle statusendringer. OneDesk er laget for \u00e5 h\u00e5ndtere alle aspekter av foresp\u00f8rselsh\u00e5ndtering, fra sporingsstatus, til \u00e5 se p\u00e5 mottakere, til \u00e5 ha oversikt over eventuelle samtaler om foresp\u00f8rselen. Fordi OneDesk er fleksibel, kan enhver form for [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":92634,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-92297","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Programvare for administrasjon av tjenesteforesp\u00f8rsel | OneDesk<\/title>\n<meta name=\"description\" content=\"L\u00f8s foresp\u00f8rsler med OneDesk&#039;s programvare for administrasjon av tjenesteforesp\u00f8rsler. 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