{"id":101640,"date":"2021-06-04T17:38:01","date_gmt":"2021-06-04T17:38:01","guid":{"rendered":"https:\/\/onedesk.com\/overvaking-utgaende-e-post-e-postfanging-i-onedesk\/"},"modified":"2021-06-04T17:38:20","modified_gmt":"2021-06-04T17:38:20","slug":"overvaking-utgaende-e-post-e-postfanging-i-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/overvaking-utgaende-e-post-e-postfanging-i-onedesk\/","title":{"rendered":"Overv\u00e5ker utg\u00e5ende e-post og e-postfangst i OneDesk"},"content":{"rendered":"

Hvis jobben din er \u00e5 administrere en sluttbruker- eller kundesupportorganisasjon, er en ting du virkelig trenger \u00e5 h\u00e5ndtere, str\u00f8mmen av support-e-postmeldinger til og ut av avdelingen din. Du m\u00e5 v\u00e6re sikker p\u00e5 at du fanger alle innkommende billetter, samt alle svarene p\u00e5 disse billettene. Du m\u00e5 ogs\u00e5 kunne revidere all utg\u00e5ende e-post sendt av teamet ditt og meldingene om samtaler de har med kundene.<\/p>\n

Selvf\u00f8lgelig gir OneDesk deg verkt\u00f8yene for \u00e5 sende og motta disse e-postene p\u00e5 en transparent m\u00e5te, men nesten like viktig er det at vi gir ledere verkt\u00f8yene for \u00e5 v\u00e6re trygg p\u00e5 om en bestemt e-post ble fanget, sendt og levert.<\/p>\n

Revisjon av utg\u00e5ende e-post<\/h3>\n

N\u00e5r OneDesk sender en e-post p\u00e5 dine vegne, vil vi ikke at det skal v\u00e6re noe mysterium i det. For \u00e5 oppn\u00e5 dette tilbyr vi ‘Messaging Center’ som viser alle aktive e-postregler i kontoen din og lar deg sl\u00e5 dem av eller p\u00e5, endre innholdet og endre logikken. Vennligst se video p\u00e5 ‘Messaging Center’<\/a> for mer informasjon om dette.<\/p>\n

Vi gir deg ogs\u00e5 en (nesten) sanntids revisjonslogg over alle e-postene som ble sendt av kontoen din, slik at du kan spore dem med tillit. Hvis en kunde sier at de aldri har mottatt en e-post, kan du sjekke her, og hvis den ble sendt, levert eller ikke levert, vil vi vise deg.<\/p>\n

Dette verkt\u00f8yet finner du under Administrasjon> E-postinnstillinger> Utg\u00e5ende
\n\"outgoing<\/p>\n

For hver e-post som er funnet i listen kan du se leveringsstatusen og til og med se e-postinformasjonen. I e-postdetaljene viser vi ogs\u00e5 hendelsene som returneres av e-post-API-et v\u00e5rt for \u00e5 fortelle deg hva som skjedde. Hvis e-postmeldingen returnerte, vil vi gi deg beskjed; hvis e-posten ble blokkert av en spam-blokkering, vil vi gi deg beskjed.
\n\"email<\/p>\n

Vi beholder de siste 1000 sendte e-postene eller de siste 72 timene, avhengig av hva som er mindre. Det er viktig \u00e5 merke seg at hvis du har valgt \u00e5 bruke din egen SMTP-server for utg\u00e5ende e-post, kan vi ikke spore dette for deg. For \u00e5 spore en e-post i dette tilfellet, m\u00e5 du kontakte systemadministratoren som er ansvarlig for e-postserveren.<\/p>\n

 <\/p>\n

Revisjon av innkommende e-post<\/h3>\n

OneDesk registrerer e-post som du automatisk videresender fra e-postadressene til brukerst\u00f8tten, og oppretter tilsvarende billetter i OneDesk-kontoen din. Vi fanger ogs\u00e5 svar p\u00e5 disse e-postmeldingene, slik at vi kan tre dem inn i samtalen p\u00e5 billetten.<\/p>\n

Vi tilbyr derfor ogs\u00e5 en “Inng\u00e5ende” e-postrevisjonslogg slik at du ogs\u00e5 kan spore alle disse e-postene. Hvis en kunde hevder \u00e5 ha sendt et svar eller sendt inn en billett, vil dette gi deg beskjed om vi mottok det.<\/p>\n

Dette verkt\u00f8yet finner du under Administrasjon> E-postinnstillinger> Innkommende<\/strong>
\n\"incoming<\/p>\n

For hver e-post i denne listen kan du se handlingene som er utf\u00f8rt av OneDesk, for eksempel “Ticket opprettet” eller “Melding lagt til”. Du kan ogs\u00e5 se e-postdetaljene samt laste ned e-posten.
\n\"system<\/p>\n

Ved \u00e5 se e-postdetaljene vil du kunne se hendelseshistorikken til den e-posten, samt en lenke til den opprettede billetten.
\n\"event<\/p>\n

Nok en gang for disse e-postmeldingene beholder vi de siste 1000 sendte e-postene eller de siste 72 timene, avhengig av hva som er mindre.<\/p>\n

Hvis du har sp\u00f8rsm\u00e5l om hvordan du kan spore en e-post, ikke n\u00f8l med \u00e5 sp\u00f8rre nedenfor eller kontakte oss via e-post eller chat.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hvis jobben din er \u00e5 administrere en sluttbruker- eller kundesupportorganisasjon, er en ting du virkelig trenger \u00e5 h\u00e5ndtere, str\u00f8mmen av support-e-postmeldinger til og ut av avdelingen din. Du m\u00e5 v\u00e6re sikker p\u00e5 at du fanger alle innkommende billetter, samt alle svarene p\u00e5 disse billettene. Du m\u00e5 ogs\u00e5 kunne revidere all utg\u00e5ende e-post sendt av teamet […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716],"tags":[],"class_list":["post-101640","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"\nOverv\u00e5king av utg\u00e5ende e-post og e-postfangst | Hvordan bruke OneDesk<\/title>\n<meta name=\"description\" content=\"Overv\u00e5king og revisjon av brukerst\u00f8tte-e-posten din er enkel med OneDesk. 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