{"id":103059,"date":"2021-06-08T18:18:46","date_gmt":"2021-06-08T18:18:46","guid":{"rendered":"https:\/\/onedesk.com\/automatisk-videresending-av-din-e-post-til-onedesk-ved-hjelp-av-gmail-gsuite\/"},"modified":"2021-06-08T18:19:19","modified_gmt":"2021-06-08T18:19:19","slug":"automatisk-videresending-av-din-e-post-til-onedesk-ved-hjelp-av-gmail-gsuite","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/automatisk-videresending-av-din-e-post-til-onedesk-ved-hjelp-av-gmail-gsuite\/","title":{"rendered":"Automatisk videresending av e-posten din til OneDesk – ved hjelp av Gmail \/ Gsuite"},"content":{"rendered":"

\u00c5 sette opp en automatisk videresending ved hjelp av Gmail \/ Gsuite er grei. Her er instruksjoner for \u00e5 sette opp en automatisk videresending for Gmail \/ Gsuite. Etter at dette er gjort, vil du automatisk fange e-post og opprette billetter og kundeoppf\u00f8ringer i OneDesk-kontoen din.<\/p>\n

TRINN 1: Hent e-postadressen til din OneDesk-billettfangst<\/h3>\n

I OneDesk-kontoen din navigerer du til:
\nAdministrasjon> Billetter> Typer av billetter
\nhttps:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/get-your-od-email.png<\/a><\/p>\n

Merk at hver billett og oppgavetype du aktiverer, vil ha sin egen fangstadresse. Dette betyr at du kan automatisk videresende fra mange forskjellige kilder for \u00e5 lage forskjellige typer varer i OneDesk, og rute hver type forskjellig.<\/p>\n

TRINN 2: Tilgang til bedriftens e-postadresse for support<\/h3>\n

Du har sannsynligvis for \u00f8yeblikket en e-postadresse som kundene dine kan sende n\u00e5r de har problemer, foresp\u00f8rsler eller sp\u00f8rsm\u00e5l. Du m\u00e5 automatisk videresende (omdirigere) e-postmeldinger som mottas i denne e-postboksen til e-postadressen til OneDesk-billetter. For \u00e5 gj\u00f8re dette m\u00e5 du endre e-postinnstillingene for denne kontoen.
\nDu b\u00f8r ogs\u00e5 lese “Hvordan forhindre e-postsl\u00f8yfer”<\/a> artikkel.<\/p>\n

TRINN 3: Sett opp automatisk videresending i e-postkontoen din<\/h3>\n

Bruk guiden nedenfor for \u00e5 konfigurere automatisk videresending i Gmail \/ Gsuite-kontoen din. Vi har andre artikler for Microsoft Outlook \/ Office 365 e-postkontoer.<\/p>\n

Automatisk videresending av support-e-posten din ved hjelp av Gmail eller Gsuite<\/h5>\n

– Klikk p\u00e5 tannhjulikonet \u00f8verst til h\u00f8yre i Gmail-kontoen din
\n– Velg ‘Innstillinger’
\n\"setttings\"<\/p>\n

– I innstillinger klikker du p\u00e5 ‘Videresending og POP \/ IMAP’ -fanen<\/p>\n

\"videresending\"<\/p>\n

– Klikk p\u00e5 ‘Legg til en videresendingsadresse’, og skriv inn e-postadressen til Onedesk-billettfangst i popup-vinduet som ble hentet i trinn 1 ovenfor.
\n– Den blir formatert som tickets@yourURI.onedesk.com (men med din egen URI i stedet)
\n– Klikk p\u00e5 “Neste” -knappen
\n– Pop-up vil vise en melding om at en bekreftelseskode er sendt til den e-postadressen.
\n– Klikk ‘OK’ for \u00e5 lukke popupen<\/p>\n

\"add<\/p>\n

– N\u00e5 kan du hente denne bekreftelseskoden i OneDesk-kontoen din. Vent noen sekunder til e-posten kommer.
\n– Velg ikonet ‘billetter-app’ \u00f8verst i venstre linje. Forsikre deg om at du er i ‘Tree’ -visningen (dette er standard)
\n– Klikk p\u00e5 pilen ved siden av mappen “Utenfor prosjekter” for \u00e5 utvide mappen og se den nye billetten
\n– I emnet p\u00e5 billetten vil du se bekreftelseskoden<\/p>\n

\"ticket<\/p>\n

– tilbake i Gmail-kontoinnstillingene, skriv inn koden og klikk p\u00e5 “Bekreft” -knappen<\/p>\n

\"verify<\/p>\n

– Velg alternativknappen ‘Videresend en kopi av innkommende e-post til [tickets@yourURI.onedesk.com]<\/p>\n

\"forward\"<\/p>\n

– Nederst p\u00e5 denne siden klikker du p\u00e5 ‘Lagre endringer’ -knappen<\/p>\n

\"save<\/p>\n

N\u00e5 kan du sende en testbillett …
\n– Fra en annen e-postadresse (som representerer en kunde), send en e-post til support-e-postadressen din
\n– Etter et par sekunder vil dette bli opprettet som en ny billett i OneDesk<\/p>\n

\"test<\/p>\n

– Du vil motta et par e-postsvar. Den f\u00f8rste er automatisk respons p\u00e5 den nye billetten. Den andre er invitasjonen som ny kunde om \u00e5 bli med i kundeportalen. Begge disse e-postmeldingene kan endres eller sl\u00e5s av.<\/p>\n

Sjekk ut v\u00e5r Hurtigstartveiledning<\/a> ogs\u00e5 hvis du vil begynne \u00e5 bruke OneDesk s\u00e5 snart som mulig.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c5 sette opp en automatisk videresending ved hjelp av Gmail \/ Gsuite er grei. Her er instruksjoner for \u00e5 sette opp en automatisk videresending for Gmail \/ Gsuite. Etter at dette er gjort, vil du automatisk fange e-post og opprette billetter og kundeoppf\u00f8ringer i OneDesk-kontoen din. TRINN 1: Hent e-postadressen til din OneDesk-billettfangst I OneDesk-kontoen […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716],"tags":[],"class_list":["post-103059","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"\nAutomatisk videresending av e-posten din til OneDesk - 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