{"id":103443,"date":"2021-06-08T18:19:37","date_gmt":"2021-06-08T18:19:37","guid":{"rendered":"https:\/\/onedesk.com\/automatisk-videresending-omdirigering-din-e-post-til-onedesk-bruker-outlook-2\/"},"modified":"2021-06-08T18:19:37","modified_gmt":"2021-06-08T18:19:37","slug":"automatisk-videresending-omdirigering-din-e-post-til-onedesk-bruker-outlook-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/automatisk-videresending-omdirigering-din-e-post-til-onedesk-bruker-outlook-2\/","title":{"rendered":"Automatisk videresending \/ viderekobling av e-post til OneDesk ved hjelp av Outlook"},"content":{"rendered":"

Det er enkelt \u00e5 sette opp en automatisk videresending ved hjelp av Microsoft Outlook. Her gir vi instruksjonene for webversjonen av Outlook Web App \/ Office 365, samt desktopversjonen.<\/p>\n

TRINN 1: Hent e-postadressen til din OneDesk-billettfangst<\/h2>\n

I OneDesk-kontoen din navigerer du til:
\nAdministrasjon> Billetter> Typer av billetter
\n\"ticket<\/p>\n

Merk at hver billett og oppgavetype du aktiverer, vil ha sin egen fangstadresse. Dette betyr at du kan automatisk videresende fra mange forskjellige kilder for \u00e5 lage forskjellige typer varer i OneDesk, og rute hver type forskjellig.<\/p>\n

TRINN 2: Tilgang til bedriftens e-postadresse for support<\/h2>\n

Du har sannsynligvis for \u00f8yeblikket en e-postadresse som kundene dine kan sende n\u00e5r de har problemer, foresp\u00f8rsler eller sp\u00f8rsm\u00e5l (noe som support@example.com). Du m\u00e5 automatisk videresende (omdirigere) e-postmeldinger som mottas i denne e-postboksen til e-postadressen til OneDesk-billetter. For \u00e5 gj\u00f8re dette m\u00e5 du endre e-postinnstillingene for denne kontoen.
\nDu b\u00f8r ogs\u00e5 lese “Hvordan forhindre e-postsl\u00f8yfer”<\/a> artikkel.<\/p>\n

TRINN 3: Sett opp automatisk videresending i e-postkontoen din<\/h2>\n

Bruk en av veiledningene nedenfor for \u00e5 konfigurere automatisk videresending i Outlook-kontoen din. Vi har andre artikler for gmail eller Gsuite e-postadresser.<\/p>\n

Automatisk videresending av support-e-posten din ved hjelp av Outlook.com \/ Office 365 \/ Outlook Web App<\/h3>\n

– Klikk “Vis alle Outlook-innstillinger”
\n\"outlook<\/p>\n

– Velg ‘Mail’ og ‘Videresending’
\n\"mail<\/p>\n

– Merk av for “Aktiver videresending” og skriv inn OneDesk-e-postadressen din i feltet “Videresend min e-post til”: tickets @[yourURI] .OneDesk.com
\n\"enable<\/p>\n

Du er ferdig. Det var lett.<\/p>\n

Automatisk videresending av support-e-posten din ved hjelp av Outlook Desktop Version \/ Microsoft Outlook for Office 365 MSO<\/h3>\n

Gj\u00f8r deg klar for 9 trinn …<\/h5>\n

– Klikk p\u00e5 ‘Fil’ -menyen \u00f8verst til venstre.
\n\"file\"<\/p>\n

– Klikk p\u00e5 ‘Administrer regler og varsler’
\n\"manage<\/p>\n

– Klikk p\u00e5 ‘Ny regel …’ -knappen
\n– I popup-vinduet velger du ‘Bruk regel p\u00e5 meldinger jeg mottar
\n– Klikk p\u00e5 “Neste” -knappen
\n\"apply<\/p>\n

– En popup med bekreftelse vises, klikk ‘Ja’
\n– Klikk p\u00e5 “Neste” -knappen
\n\"click<\/p>\n

– I delen “Trinn 1” merker du av i boksen “omdirigere den til personer eller offentlig gruppe”
\n– Under “Trinn 2”, klikk p\u00e5 lenken “personer eller offentlig gruppe”
\n\"redirect<\/p>\n

– Vinduet ‘Regeladresse’ vises
\n– Legg til e-postadressen til OneDesk-billettfangst her. Dette er adressen du hentet i trinn 1 ovenfor, og den er formatert slik: tickets @[yourURI] .onedesk.com
\n– Klikk ‘OK’
\n\"rule<\/p>\n

– Tilbake i vinduet “Regelveiviser” klikker du “Neste”
\n\"redirect<\/p>\n

– Gi et navn til viderekoblingsregelen, for eksempel “Viderekoble til OneDesk”
\n– S\u00f8rg for at avkrysningsruten ‘Sl\u00e5 p\u00e5 denne regelen’
\n– Klikk p\u00e5 “Fullf\u00f8r” -knappen.
\n\"turn<\/p>\n

– Tilbake i popup-vinduet ‘Regler og varsler’ klikker du p\u00e5 ‘Bruk’ -knappen
\n\"click<\/p>\n

Du er ferdig \ud83d\ude09
\nN\u00e5 vil enhver ny e-post mottatt i e-postboksen bli omdirigert automatisk til OneDesk og opprette en billett i kontoen din. Sjekk ogs\u00e5 ut v\u00e5rt Kjapp start<\/a> Veiledning hvis du ikke allerede har gjort det.<\/p>\n","protected":false},"excerpt":{"rendered":"

Det er enkelt \u00e5 sette opp en automatisk videresending ved hjelp av Microsoft Outlook. Her gir vi instruksjonene for webversjonen av Outlook Web App \/ Office 365, samt desktopversjonen. TRINN 1: Hent e-postadressen til din OneDesk-billettfangst I OneDesk-kontoen din navigerer du til: Administrasjon> Billetter> Typer av billetter Merk at hver billett og oppgavetype du aktiverer, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716],"tags":[],"class_list":["post-103443","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"\nAutomatisk videresending \/ viderekobling av Outlook-e-post til OneDesk<\/title>\n<meta name=\"description\" content=\"Det er enkelt \u00e5 sette opp en automatisk videresending ved hjelp av Microsoft Outlook. 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