{"id":106920,"date":"2021-06-21T19:33:35","date_gmt":"2021-06-21T19:33:35","guid":{"rendered":"https:\/\/onedesk.com\/hvordan-forhindrer-du-e-post-loops-in-onedesk\/"},"modified":"2021-06-21T19:33:50","modified_gmt":"2021-06-21T19:33:50","slug":"hvordan-forhindrer-du-e-post-loops-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/hvordan-forhindrer-du-e-post-loops-in-onedesk\/","title":{"rendered":"Hvordan forhindre e-postsl\u00f8yfer i OneDesk"},"content":{"rendered":"

I OneDesk for \u00e5 fange e-postmeldinger som billetter, vil du automatisk videresende eller omdirigere den vanlige support-e-postadressen din (f.eks. Support@example.com) til en av OneDesk-oppfangings-e-postadressene dine (f.eks. Tickets@example.onedesk.com). Som standard har OneDesk et automatisk svar sl\u00e5tt p\u00e5, som svarer til den opprinnelige avsenderen som bekrefter mottakelsen av billetten.<\/p>\n

Avhengig av e-postserverens konfigurasjon, eller hvem som kan kopieres i en e-post, er det mulig at det kan opprettes en l\u00f8kke der autosvaret blir fanget opp og opprettet som en ny billett, blir svart p\u00e5 og sl\u00f8yfen fortsetter. OneDesk har noen f\u00e5 innebygde teknikker for \u00e5 oppdage og forhindre disse sl\u00f8yfene, men noen vanlige e-postservere \/ klienter fjerner overskrifter, endrer svaradresser og overholder vanligvis ikke e-poststandarder.<\/p>\n

 <\/p>\n

Ta disse trinnene under oppsettet for \u00e5 forhindre at e-postl\u00f8kker oppst\u00e5r.<\/h2>\n

Legg til bedriftens support-e-postadresse (f.eks. Support@example.com) i listen “Legg aldri til som f\u00f8lgere”. Du finner denne listen i
\n‘Admin => e-postinnstillinger => Utseende => Svarinnstillinger ‘<\/b> .
\nHvis det er andre e-postadresser som noen ganger blir kopiert i str\u00f8mmen din, b\u00f8r du legge dem til her ogs\u00e5. Som en tommelfingerregel skal adresser som representerer grupper av mennesker (som salg @, eller hei @ eller avdelingsgrupper) legges til i denne listen.<\/p>\n

\"email<\/p>\n

 <\/p>\n

 <\/p>\n

Hvis du allerede har en l\u00f8kke.<\/h2>\n

Hvis du ikke tok trinnene ovenfor under installasjonen, ikke bekymre deg, du kan fikse det n\u00e5. Dette er hvordan.<\/p>\n

For \u00e5 starte, deaktiver automatiseringen som svarer p\u00e5 nye billetter. Du finner den under
\n‘Administrasjon => Billetter => Workflow Automation => automatisk svar p\u00e5 nye billetter ‘<\/b> .
\nHvis du har andre automatiseringer som sender e-post, kan du ogs\u00e5 deaktivere dem for \u00f8yeblikket.
\n\"prevent<\/p>\n

Legg til bedriftens support-e-postadresse (f.eks. Support@example.com) i listen “Legg aldri til som f\u00f8lgere”. Du finner denne listen i
\n‘Admin => e-postinnstillinger => Utseende => Svarinnstillinger ‘<\/b> .
\nHvis det er andre e-postadresser som noen ganger blir kopiert i str\u00f8mmen din, b\u00f8r du legge dem til her ogs\u00e5. Som en tommelfingerregel skal adresser som representerer grupper av mennesker (som salg @, eller hei @ eller avdelingsgrupper) legges til i denne listen.<\/p>\n

\"\"<\/p>\n

Dette vil sl\u00e5 av sl\u00f8yfen, men det kan ta noen minutter f\u00f8r e-postk\u00f8en t\u00f8mmes, og du slutter \u00e5 motta nye e-poster.<\/p>\n

Du b\u00f8r da g\u00e5 inn i kundelisten din og slette eventuelle kundeposter som ble opprettet for e-postadressene som ikke er personer.<\/p>\n

Du kan deretter pr\u00f8ve \u00e5 aktivere e-postmeldingene dine automatisk og sende en ny testbillett. Sl\u00f8yfen din skal ikke starte p\u00e5 nytt.<\/p>\n","protected":false},"excerpt":{"rendered":"

I OneDesk for \u00e5 fange e-postmeldinger som billetter, vil du automatisk videresende eller omdirigere den vanlige support-e-postadressen din (f.eks. Support@example.com) til en av OneDesk-oppfangings-e-postadressene dine (f.eks. Tickets@example.onedesk.com). Som standard har OneDesk et automatisk svar sl\u00e5tt p\u00e5, som svarer til den opprinnelige avsenderen som bekrefter mottakelsen av billetten. Avhengig av e-postserverens konfigurasjon, eller hvem som kan […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716],"tags":[],"class_list":["post-106920","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"\nHvordan forhindre e-postsl\u00f8yfer i OneDesk | Helpdesk og prosjektledelse<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og prosjektledelse i en app. Trenger du \u00e5 forhindre en e-postsl\u00f8yfe i billettsystemet ditt? 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