{"id":109910,"date":"2021-06-21T19:57:53","date_gmt":"2021-06-21T19:57:53","guid":{"rendered":"https:\/\/onedesk.com\/hermetiske-svar-2\/"},"modified":"2021-06-21T19:57:53","modified_gmt":"2021-06-21T19:57:53","slug":"hermetiske-svar-2","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/hermetiske-svar-2\/","title":{"rendered":"Hermetiserte svar"},"content":{"rendered":"<h2 style=\"text-align: center;\"><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/RpYGrBC4V0k\" width=\"760\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/h2>\n<h2>Hermetiserte svar i OneDesk<\/h2>\n<p>Det er flere m\u00e5ter \u00e5 sette opp og automatisere sending av svar i OneDesk. Hermetiserte svar kan hjelpe deg med \u00e5 svare p\u00e5 ofte stilte sp\u00f8rsm\u00e5l du mottar fra kunder, adressere foresp\u00f8rsler du f\u00e5r gjentatte ganger og mer. Dette lar deg overf\u00f8re helpdesk og sparer deg og teamet ditt tid n\u00e5r det gjelder sortering og svar p\u00e5 kundeforesp\u00f8rsler.<\/p>\n<p>Du kan sende et hermetisk svar p\u00e5 f\u00f8lgende m\u00e5ter:<\/p>\n<p><strong>Sette inn en melding<\/strong> i en manuelt valgt samling av billetter eller gjenstander<\/p>\n<p><strong>Sette inn en melding<\/strong> n\u00e5r en billett mottas med et spesifisert n\u00f8kkelord eller uttrykk<\/p>\n<p><strong>Sende en e-postmal<\/strong> n\u00e5r en billett mottas med et spesifisert n\u00f8kkelord eller uttrykk<\/p>\n<h2>Om \u00e5 sette inn meldinger<\/h2>\n<p>Ved \u00e5 sette inn en melding kan du sende et svar p\u00e5 meldingen i OneDesk&#8217;s interne meldingsapplikasjon. Du kan velge \u00e5 automatisere innsettingen av en melding eller lage en makro og deretter velge manuelt hvilke elementer du vil bruke den makroen p\u00e5. Fordelen med \u00e5 sette inn en melding er f\u00f8lgende:<\/p>\n<ul>\n<li>Gj\u00f8r det mulig \u00e5 holde styr p\u00e5 samtalestr\u00f8mmen mellom deg og kundene dine direkte i OneDesk.<\/li>\n<li>Lar deg velge de billettene eller elementene du vil sette inn et svar p\u00e5.<\/li>\n<li>Lagre meldingene du skriver senere, og bruk dem med et klikk p\u00e5 en knapp.<\/li>\n<\/ul>\n<p>N\u00e5r du sender hermetiske meldinger internt, kan du sette inn egenskaper i meldingene:<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-110006\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" alt=\"\" width=\"570\" height=\"270\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png 570w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-300x142.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-255x121.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-169x80.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-84x40.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-480x227.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-500x237.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties-360x171.png 360w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><\/p>\n<h2>Om \u00e5 sende en e-postmal<\/h2>\n<p>Ved \u00e5 sende en e-postmal kan du sende en direkte e-postmelding til kundene dine fra OneDesk, og lar deg:<\/p>\n<ul>\n<li>Bruk en forh\u00e5ndsskrevet e-postmal med innlagte egenskaper<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-110030\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png\" alt=\"\" width=\"623\" height=\"331\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate.png 623w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-300x159.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-565x300.png 565w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-255x135.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-151x80.png 151w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-75x40.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-480x255.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-500x266.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/4emailtemplate-360x191.png 360w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<ul>\n<li>Hold oversikt over e-post som er sendt, levert eller mislyktes de siste 72 timene<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-110059\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png\" alt=\"\" width=\"177\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status.png 177w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-49x80.png 49w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/5status-25x40.png 25w\" sizes=\"(max-width: 177px) 100vw, 177px\" \/><\/p>\n<p>Fordelen med denne tiln\u00e6rmingen er:<\/p>\n<ul>\n<li>Du trenger ikke \u00e5 velge hvilke elementer du vil bruke den p\u00e5 manuelt.<\/li>\n<li>Ingen mennesker trenger \u00e5 sette i gang handling, s\u00e5 mindre tid bortkastet for teamet ditt.<\/li>\n<li>Du kan velge mellom flere eiendommer.<\/li>\n<\/ul>\n<p>Ulempen med \u00e5 sende e-postmaler basert p\u00e5 n\u00f8kkelord er:<\/p>\n<ul>\n<li>N\u00f8yaktigheten av disse automatiserte svarene er ikke perfekt og er sterkt avhengig av s\u00f8keordene eller spesifikasjonene du velger.<\/li>\n<li>Siden e-posten sendes utenfor meldingsflyten, holder du ikke oversikt over alle meldingene mellom deg og kundene dine.<\/li>\n<\/ul>\n<h2>Hvordan sende et svar manuelt<\/h2>\n<p>Slik sender du et makrosvar manuelt:<\/p>\n<p><strong>Trinn 1:<\/strong> Klikk p\u00e5 applikasjonen du vil lage makroen i.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109386 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png\" alt=\"Select Tasks Application\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/01-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Steg 2:<\/strong> Velg alle billettene du vil sende meldingen til. Hvis du bare vil lage makroen for \u00e5 lagre og bruke senere, er det bare \u00e5 s\u00f8rge for at du bare har valgt organisasjonsportef\u00f8ljen din, eller en ikke-vare.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109404\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png\" alt=\"Select Portfolio\" width=\"389\" height=\"122\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1.png 462w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-300x94.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-255x80.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-127x40.png 127w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/02-1-360x113.png 360w\" sizes=\"(max-width: 389px) 100vw, 389px\" \/><\/p>\n<p><strong>Trinn 3:<\/strong> Klikk<strong> Verkt\u00f8y<\/strong> i den \u00f8verste navigasjonslinjen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109431 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png\" alt=\"Select Tools\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/03-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Trinn 4:<\/strong> Klikk<strong> Ny makro<\/strong> .<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109460\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png\" alt=\"Select New Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1.png 224w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/04-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Trinn 5:<\/strong> Klikk<strong> Lag ny samtale<\/strong> og skriv ut meldingen du vil sende til kunden.<\/p>\n<p>Merk: Forsikre deg om at du har valgt &#8220;Kundesvar&#8221; \u00f8verst i meldingsboksen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110091\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png\" alt=\"\" width=\"442\" height=\"137\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2.png 442w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-300x93.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-255x79.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-258x80.png 258w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-129x40.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/10-2-360x112.png 360w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/><\/p>\n<p><strong>Trinn 6:<\/strong> Klikk<strong> Lagre denne makroen<\/strong> for \u00e5 lagre den til bruk senere eller<strong> Bruk denne makroen<\/strong> \u00e5 bruke den p\u00e5 billettene du valgte.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109488 size-full\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png\" alt=\"Select Save This Macro\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1.png 200w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/05-1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>     <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-109606\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png\" alt=\"\" width=\"252\" height=\"163\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1.png 309w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-300x194.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-124x80.png 124w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/08-1-62x40.png 62w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/p>\n<h2>Hvordan sende et meldingssvar automatisk<\/h2>\n<p><strong>Trinn 1:<\/strong> Klikk p\u00e5<strong> Flere applikasjoner<\/strong> ikonet nederst til venstre i OneDesk-applikasjonen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Steg 2:<\/strong> Klikk p\u00e5<strong> tannhjul<\/strong> ikonet for \u00e5 navigere til administrasjonsseksjonen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107851\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Trinn 3:<\/strong> Klikk p\u00e5 applikasjonen der du vil lage automatiseringen (billetter, oppgaver, funksjoner eller prosjekter).<\/p>\n<p><strong>Trinn 4:<\/strong> Angi automatiseringsn\u00f8kkelordet eller n\u00f8kkelfrasen som vil f\u00f8re til meldingen (f.eks. N\u00f8kkelordet &#8220;passord&#8221; for tilbakestilling av passordet).<\/p>\n<p><strong>Trinn 5:<\/strong> Klikk<strong> sette inn \/ opprett melding<\/strong> fra<strong> handling<\/strong> rullegardinmenyen og velg hvem du vil sende meldingen som. Du kan velge en individuell bruker eller firmaboten. Skriv ut svaret p\u00e5 meldingen.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110122\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png\" alt=\"\" width=\"881\" height=\"288\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12.png 881w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-300x98.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-768x251.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-255x83.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-245x80.png 245w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-122x40.png 122w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-480x157.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-500x163.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-750x245.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/12-360x118.png 360w\" sizes=\"(max-width: 881px) 100vw, 881px\" \/><\/strong><\/p>\n<p><strong>Trinn 5:<\/strong> Klikk<strong> S\u00f8k og lagre<\/strong> .<\/p>\n<h2>Hvordan sende en e-postmal automatisk<\/h2>\n<p><strong>Trinn 1:<\/strong> Klikk p\u00e5<strong> Flere applikasjoner<\/strong> ikonet nederst til venstre i OneDesk-applikasjonen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png\" alt=\"More applications\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP1-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Steg 2:<\/strong> Klikk p\u00e5<strong> tannhjul<\/strong> ikonet for \u00e5 navigere til administrasjonsseksjonen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-107851\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png\" alt=\"Administration\" width=\"200\" height=\"200\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/GP2-60x60.png 60w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><strong>Trinn 3:<\/strong> Klikk p\u00e5 applikasjonen der du vil lage automatiseringen (billetter, oppgaver, funksjoner eller prosjekter).<\/p>\n<p><strong>Trinn 4:<\/strong> Angi automatiseringsn\u00f8kkelordet eller n\u00f8kkelfrasen som vil f\u00f8re til meldingen (f.eks. N\u00f8kkelordet &#8220;passord&#8221; for tilbakestilling av passordet).<\/p>\n<p><strong>Trinn 5:<\/strong> Klikk<b> send e-postmal<\/b> fra<strong> handling<\/strong> rullegardinmenyen og velg e-postmalen du vil bruke. Klikk<strong> Opprett ny e-postmal<\/strong> hvis du vil skrive en ny.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110146\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png\" alt=\"\" width=\"811\" height=\"345\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13.png 811w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-300x128.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-768x327.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-705x300.png 705w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-255x108.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-188x80.png 188w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-94x40.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-480x204.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-500x213.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-750x319.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/13-360x153.png 360w\" sizes=\"(max-width: 811px) 100vw, 811px\" \/><\/p>\n<p><strong>Trinn 6.<\/strong> Til<strong> send e-post til<\/strong> , velg hvem du vil sende e-postmeldingen til.<\/p>\n<p><strong>Trinn 7.<\/strong> Klikk<strong> S\u00f8ke om<\/strong> deretter<strong> Lagre<\/strong> .<\/p>\n<h2>Eksempler p\u00e5 makroresponser<\/h2>\n<h3>Svar p\u00e5 hvordan du kan stille sp\u00f8rsm\u00e5l<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110172\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png\" alt=\"\" width=\"904\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1.png 904w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-569x80.png 569w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-285x40.png 285w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-480x67.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-750x105.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.1-360x51.png 360w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110192\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png\" alt=\"\" width=\"775\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2.png 775w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-300x49.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-768x126.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-255x42.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-488x80.png 488w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-244x40.png 244w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-480x79.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-500x82.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-750x123.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/6.2-360x59.png 360w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<h3>Svar p\u00e5 foresp\u00f8rsler om tilbakestilling av passord<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110210\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png\" alt=\"\" width=\"902\" height=\"127\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1.png 902w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-300x42.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-768x108.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-255x36.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-568x80.png 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-284x40.png 284w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-480x68.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-500x70.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-750x106.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.1-360x51.png 360w\" sizes=\"(max-width: 902px) 100vw, 902px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110229\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png\" alt=\"\" width=\"760\" height=\"103\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2.png 760w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-590x80.png 590w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-295x40.png 295w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/7.2-360x49.png 360w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h3>Svar p\u00e5 sp\u00f8rsm\u00e5l om lokalisering av X<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110251\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png\" alt=\"\" width=\"905\" height=\"123\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1.png 905w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-300x41.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-768x104.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-255x35.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-589x80.png 589w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-294x40.png 294w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-480x65.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-500x68.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-750x102.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/8.1-360x49.png 360w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/p>\n<h2>Eksempler p\u00e5 automatiserte e-poster<\/h2>\n<h3>Svar p\u00e5 hvordan du kan stille sp\u00f8rsm\u00e5l<\/h3>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110296\" style=\"font-size: 16px;\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png\" alt=\"\" width=\"828\" height=\"66\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2.png 828w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-300x24.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-768x61.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-502x40.png 502w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-480x38.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-500x40.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-750x60.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.2-360x29.png 360w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/h2>\n<h3>Svar p\u00e5 foresp\u00f8rsler om tilbakestilling av passord<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110298\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png\" alt=\"\" width=\"776\" height=\"74\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1.png 776w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-300x29.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-768x73.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-255x24.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-419x40.png 419w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-480x46.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-500x48.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-750x72.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.1-360x34.png 360w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/p>\n<h3>Svar p\u00e5 sp\u00f8rsm\u00e5l om lokalisering av X<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-110304\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png\" alt=\"\" width=\"858\" height=\"67\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4.png 858w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-300x23.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-768x60.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-255x20.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-512x40.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-480x37.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-500x39.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-750x59.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/9.4-360x28.png 360w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Hermetiserte svar i OneDesk Det er flere m\u00e5ter \u00e5 sette opp og automatisere sending av svar i OneDesk. Hermetiserte svar kan hjelpe deg med \u00e5 svare p\u00e5 ofte stilte sp\u00f8rsm\u00e5l du mottar fra kunder, adressere foresp\u00f8rsler du f\u00e5r gjentatte ganger og mer. Dette lar deg overf\u00f8re helpdesk og sparer deg og teamet ditt tid [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9716],"tags":[],"class_list":["post-109910","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hermetiserte svar | OneDesk HelpDesk &amp; Project Management Software<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og prosjektledelsesprogramvare. L\u00e6r alt om hermetiske svar i OneDesk, inkludert hva de er og hvordan du bruker dem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/no\/hermetiske-svar-2\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hermetiserte svar | OneDesk HelpDesk &amp; Project Management Software\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk og prosjektledelsesprogramvare. L\u00e6r alt om hermetiske svar i OneDesk, inkludert hva de er og hvordan du bruker dem.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/no\/hermetiske-svar-2\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-21T19:57:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/02\/1properties.png\" \/>\n<meta name=\"author\" content=\"Sabrin Yusef\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sabrin Yusef\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Hermetiserte svar | OneDesk HelpDesk & Project Management Software","description":"OneDesk er helpdesk og prosjektledelsesprogramvare. 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Hvordan bruke OneDesk\"  class=\"category-1-hvordan-bruke-onedesk\">1. 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