{"id":111015,"date":"2021-06-23T12:21:06","date_gmt":"2021-06-23T12:21:06","guid":{"rendered":"https:\/\/onedesk.com\/support-interne-kunder\/"},"modified":"2021-06-23T12:21:59","modified_gmt":"2021-06-23T12:21:59","slug":"support-interne-kunder","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/support-interne-kunder\/","title":{"rendered":"Slik administrerer du kundesupportteam p\u00e5 stedet"},"content":{"rendered":"

Slik administrerer du kundesupportteam p\u00e5 stedet<\/h2>\n

<\/h3>\n

N\u00e5r du m\u00e5 v\u00e6re der<\/h3>\n

Ikke alle IT-problemer kan l\u00f8ses p\u00e5 telefonen. Noen ganger er til og med skrivebordsdeling ikke nok. Noen ganger m\u00e5 teknikeren v\u00e6re p\u00e5 stedet hos kunden. N\u00e5r dette skjer, hvordan administrerer du teknikerens tid, og s\u00f8rger for at den administrative enden p\u00e5 arbeidet h\u00e5ndteres n\u00f8yaktig og raskt? Finn ut her hvordan du bedre kan st\u00f8tte interne kunder.<\/p>\n

<\/h3>\n

Administrative krav<\/h3>\n

Teknikeren m\u00e5 v\u00e6re i stand til \u00e5 lade tiden brukt p\u00e5 fakturerbare oppgaver, med evnen til \u00e5 gi kommentarer til n\u00f8yaktig hva som ble oppn\u00e5dd. Ja, de kunne ganske enkelt bruke et stykke papir til \u00e5 notere arbeidet som er gjort, pr\u00f8ve \u00e5 huske oppgavenummeret han belastet, og pr\u00f8ve \u00e5 huske \u00e5 skrive ned hvor mye tid som ble brukt. Dette antar selvf\u00f8lgelig at teknikeren bruker en notisbok, eller i det minste ikke mister papiret han skrev informasjonen om. Det forutsetter ogs\u00e5 at teknikeren ikke glemmer \u00e5 legge inn kostnadene n\u00e5r han eller hun kommer tilbake til helpdesk-stedet.<\/p>\n

<\/h3>\n

Spore fremgang<\/h3>\n

Hvis teknikeren ikke var i stand til \u00e5 utf\u00f8re reparasjoner p\u00e5 problemet, og han m\u00e5 returnere med deler, kabler eller annen maskinvare, b\u00f8r teknikeren v\u00e6re i stand til \u00e5 holde rede p\u00e5 hva hun har gjort, hvor det ble gjort (hvis det betjenes flere kunder) , hva som m\u00e5 gj\u00f8res, og muligens ogs\u00e5 n\u00e5r reparasjonene skal fullf\u00f8res. Dette kravet overg\u00e5r evnen til papirnotater veldig raskt. Feilplassering av papiret en gang kan f\u00f8re til katastrofe og et svart \u00f8ye for helpdesk.<\/p>\n

<\/h3>\n

Brukervennlighet<\/h3>\n

Uansett hvilken metode teknikeren bruker, m\u00e5 systemet v\u00e6re enkelt \u00e5 bruke. Samtidig m\u00e5 den samle all informasjonen hun trenger for \u00e5 oppfylle administrative og operasjonelle krav. Hvis det er for komplisert eller tungvint, vil teknikeren med stor sannsynlighet ikke bruke systemet og i stedet avhenge av manuelle notater. Appen m\u00e5 knyttes til det st\u00f8rre helpdesk-systemet, slik at brukeren kan holde oppdatert oversikt over hva som er gjort, hva som m\u00e5 gj\u00f8res, og til og med informasjon som lar henne svare n\u00e5r billetter opprettes, mens hun fortsatt er p\u00e5 stedet , sparer tid og reiseutgifter og virkelig imponerer klienten med responstid. Slik st\u00f8tter du interne kunder.<\/p>\n

<\/h3>\n

Nettbrett- og smarttelefonapps<\/h3>\n

Mobilapper, p\u00e5 et nettbrett eller en smarttelefon, er m\u00e5ten \u00e5 gj\u00f8re teknikeren mye mer effektiv p\u00e5. Hvis den er riktig utformet, vil mobilappen:
\nBind inn i det st\u00f8rre systemet, og gi teknikeren billettinformasjon som status, analyse og fremgang
\nLa teknikeren kommunisere med kunden
\nGj\u00f8r teknikeren i stand til \u00e5 oppgi fakturerbare timer mot gyldige oppgaver, sparer behovet for \u00e5 gj\u00f8re rettelser og sparer behovet og kostnadene ved \u00e5 gj\u00f8re korreksjoner i kritisk faktureringsinformasjon
\nAktiver kommunikasjon med resten av helpdesk-teamet, og gi et samarbeidsmilj\u00f8 for probleml\u00f8sning<\/p>\n

OneDesk kan hjelpe med \u00e5 st\u00f8tte interne kunder<\/h3>\n

OneDesk leverer en mobilapplikasjon som gir alle disse funksjonene. Det gir teknikerne tilgang til et bredt spekter av informasjon, inkludert reparasjoner som planlegges for programvaren. Det gir en kommunikasjonsforbindelse mellom teknikeren og utviklingsteamet. Og det gir s\u00f8ml\u00f8s kommunikasjon mellom brukerens e-post og appen. OneDesk gj\u00f8r det mulig for teknikeren \u00e5 svare p\u00e5 et problem bev\u00e6pnet med relevant og aktuell informasjon, noe som muliggj\u00f8r en n\u00f8yaktig analyse av problemet og l\u00f8sningen.<\/p>\n

Fotokreditt: “Tech Security” \/ Blue Coat Photos \/ CC BY<\/a><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Slik administrerer du kundesupportteam p\u00e5 stedet N\u00e5r du m\u00e5 v\u00e6re der Ikke alle IT-problemer kan l\u00f8ses p\u00e5 telefonen. Noen ganger er til og med skrivebordsdeling ikke nok. Noen ganger m\u00e5 teknikeren v\u00e6re p\u00e5 stedet hos kunden. N\u00e5r dette skjer, hvordan administrerer du teknikerens tid, og s\u00f8rger for at den administrative enden p\u00e5 arbeidet h\u00e5ndteres n\u00f8yaktig […]<\/p>\n","protected":false},"author":18,"featured_media":111023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9708],"tags":[],"class_list":["post-111015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab-no"],"yoast_head":"\nSlik administrerer du kundesupportteam p\u00e5 stedet OneDesk<\/title>\n<meta name=\"description\" content=\"M\u00e5 du sende teknikerne dine ut i verden? 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