{"id":111107,"date":"2021-06-23T12:32:47","date_gmt":"2021-06-23T12:32:47","guid":{"rendered":"https:\/\/onedesk.com\/basic-anatomy-helpdesk-database\/"},"modified":"2021-06-23T12:33:58","modified_gmt":"2021-06-23T12:33:58","slug":"basic-anatomy-helpdesk-database","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/basic-anatomy-helpdesk-database\/","title":{"rendered":"Den grunnleggende anatomien til Helpdesk-databasen"},"content":{"rendered":"<h2>Den grunnleggende anatomien til Helpdesk-databasen<\/h2>\n<p style=\"text-align: justify;\">Du trenger ikke \u00e5 unders\u00f8ke svaret p\u00e5 det samme eller lignende IT-problem hver gang det dukker opp. Du trenger en helpdesk-database.<\/p>\n<p style=\"text-align: justify;\">Du b\u00f8r kunne s\u00f8ke i en haug med helpdesk-billetter, finne problemet eller et lignende problem, og f\u00e5 l\u00f8sningen p\u00e5 problemet. Hvis du kan gj\u00f8re det, og ikke h\u00e5per du kan finne en l\u00f8sning ved \u00e5 pr\u00f8ve en rekke s\u00f8k gjennom en haug med filer, gjette p\u00e5 s\u00f8keparametrene, vil du kunne spare deg for mye frustrasjon, redde selskapet ditt mye penger, og gj\u00f8r kunden din veldig forn\u00f8yd. Og det vil f\u00e5 deg til \u00e5 se smart ut.<\/p>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_5eaa4c05cac07f26ef756aba955e9703\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1485800579575\" data-text=\"What is a helpdesk database?\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">Hva er en helpdesk-database?<\/span><img><\/h3>\n<p style=\"text-align: justify;\">En helpdesk-database, som navnet antyder, lar deg se raskt og effektivt gjennom problembilletter, fordi databasen er bygd ut fra informasjonen i problembillettene dine. Selvf\u00f8lgelig inneb\u00e6rer dette at du bruker d\u00f8mmekraft n\u00e5r det gjelder hvilken informasjon du inkluderer i databasen og hvordan du kobler de forskjellige enhetene i databasen.<\/p>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_5eaa4c05cac07f26ef756aba955e9703\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1485800579575\" data-text=\"What are the properties of a helpdesk database?\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">Hva er egenskapene til en helpdesk-database?<\/span><img><\/h3>\n<p style=\"text-align: justify;\">En helpdesk-database skal inneholde f\u00f8lgende:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Kundeinformasjon &#8211; registrering av samtale, sted, annen relevant informasjon<\/li>\n<li>Billettens status (l\u00f8st \/ ul\u00f8st \/ p\u00e5g\u00e5r)<\/li>\n<li>En oversikt over kategorien (maskinvare, nettleser, tilgangsproblemer, problemer med brukernavn \/ passord osv.)<\/li>\n<li>Gi en oversikt over og analyse av problemet<\/li>\n<li>En oversikt over l\u00f8sningen<\/li>\n<li>En innspill av data til kunnskapsbasen din<\/li>\n<li>Evnen til \u00e5 sp\u00f8rre basert p\u00e5 innspillene til alle tidligere helpdesk-billetter etter kj\u00f8kken og innhold<\/li>\n<li>Evnen til \u00e5 generere sorterte rapporter som kan hjelpe til med analyse<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_5eaa4c05cac07f26ef756aba955e9703\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1485800579575\" data-text=\"What is the anatomy of a helpdesk ticket\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">Hva er anatomien til en helpdesk-billett<\/span><img> ?<\/h3>\n<p style=\"text-align: justify;\">Hva b\u00f8r du ta med i en helpdesk-billett? Generelt best\u00e5r helpdesk-billetten av f\u00f8lgende:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Kundekontaktinformasjon<\/li>\n<li>Et identifikasjonsnummer som er tildelt en kundeservice<\/li>\n<li>Kundens beliggenhet (bygning, rom osv.) For mulig bruk i analysen<\/li>\n<li>Dato og klokkeslett for billettens opprinnelse<\/li>\n<li>En beskrivelse av problemet (fra kunde)<\/li>\n<li>En analyse av den mulige \u00e5rsaken<\/li>\n<li>Status for problemet (\u00e5pen \/ lukket \/ p\u00e5g\u00e5r)<\/li>\n<li>En beskrivelse av l\u00f8sningen<\/li>\n<li>Hvis forh\u00f8yet &#8211; dato og klokkeslett for h\u00f8yden<\/li>\n<li>Andre gjenstander avhengig av den generelle bruken av helpdesk-databasen.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">En godt konfigurert Helpdesk-database, eller kundeservicedatabase, er den absolutte hj\u00f8rnesteinen i enhver bedrift. Hvis databasen er riktig konfigurert, kan brukerst\u00f8tten l\u00e6re av problemer. Det hjelper dem med \u00e5 unng\u00e5 \u00e5 finne opp hjulet p\u00e5 nytt med hvert problem. Det gir dem den informasjonen de trenger for \u00e5 angripe et problem raskt med et minimum av tid p\u00e5 \u00e5 finne ut hva kilden til problemet kan v\u00e6re.<\/p>\n<p style=\"text-align: justify;\">P\u00e5loggingsproblemer? \u00c5tti prosent av tiden (som et eksempel) er problemet at tastaturet er p\u00e5 store bokser. Sp\u00f8r dem om det, og problemet er l\u00f8st. Helpdesk-databasen kan v\u00e6re kilden til raske l\u00f8sninger. Det kan ogs\u00e5 hindre deg i \u00e5 l\u00f8pe ned i blindgater. Hvis en mulig l\u00f8sning ikke fungerte de f\u00f8rste tjue gangene, vil den sannsynligvis ikke fungere denne gangen.<\/p>\n<p style=\"text-align: justify;\">OneDesk tilbyr deg helpdesk-billettfunksjonen som lar deg gj\u00f8re en rask analyse og v\u00e6re sikker p\u00e5 \u00e5 finne l\u00f8sningen f\u00f8rste gang. Teamet ditt sparer tid og penger.<\/p>\n<p>&nbsp;<\/p>\n<p>Fotokreditt: &#8220;Ticket&#8221; \/ LilNecker \/<a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/2.0\/legalcode\"> CC BY<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Den grunnleggende anatomien til Helpdesk-databasen Du trenger ikke \u00e5 unders\u00f8ke svaret p\u00e5 det samme eller lignende IT-problem hver gang det dukker opp. Du trenger en helpdesk-database. Du b\u00f8r kunne s\u00f8ke i en haug med helpdesk-billetter, finne problemet eller et lignende problem, og f\u00e5 l\u00f8sningen p\u00e5 problemet. Hvis du kan gj\u00f8re det, og ikke h\u00e5per du [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":111111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9708],"tags":[],"class_list":["post-111107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab-no"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Den grunnleggende anatomien til Helpdesk-databasen | OneDesk HelpDesk-app<\/title>\n<meta name=\"description\" content=\"En veldesignet helpdesk-database gj\u00f8r mer enn \u00e5 holde orden p\u00e5 problemene. 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