{"id":111378,"date":"2021-06-23T13:04:49","date_gmt":"2021-06-23T13:04:49","guid":{"rendered":"https:\/\/onedesk.com\/tilpasse-e-post-sending-preferanser-i-onedesk\/"},"modified":"2021-06-23T13:04:49","modified_gmt":"2021-06-23T13:04:49","slug":"tilpasse-e-post-sending-preferanser-i-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/tilpasse-e-post-sending-preferanser-i-onedesk\/","title":{"rendered":"Tilpasse e-postforsendelsesinnstillingene dine i OneDesk"},"content":{"rendered":"

Som jeg er sikker p\u00e5 at de fleste av dere som er interessert i dette sp\u00f8rsm\u00e5let allerede har oppdaget, kan du tilpasse m\u00e5ten OneDesk sender e-post p\u00e5 dine vegne.<\/p>\n

For \u00e5 gj\u00f8re dette, g\u00e5 til administrasjonsinnstillingene og klikk p\u00e5 “e-post” -siden. P\u00e5 denne siden kan du endre e-postoverskrift og signatur, og e-postene som OneDesk sender fra kontoen din, inkluderer disse.<\/p>\n

Du kan ogs\u00e5 endre e-postadressene “svar p\u00e5” og “noreply” p\u00e5 denne siden. Disse b\u00f8r alltid f\u00f8lge den N\u00d8YAKTIGE FORMATEN fra
\n\"\"
\nN\u00e5r du gj\u00f8r disse endringene, vil e-postene vi sender p\u00e5 dine vegne vise disse adressene som “vist” “fra” e-postadressen. Men n\u00e5r kunden klikker svar, vil svaret sendes til serverne v\u00e5re, slik at vi kan fange svaret deres og trekke det inn i samtalen p\u00e5 billetten, oppgaven eller prosjektet.<\/p>\n

Du m\u00e5 kanskje ogs\u00e5 legge til ip4: 168.245.59.100 (v\u00e5r dedikerte IP-adresse fra sendgrid.net) til de tillatte avsendere (SPF og DKIM-innstillinger). Sendgrid er en av v\u00e5re e-postleverand\u00f8rer. For SPF m\u00e5 du legge til “ip4: 168.245.59.100” i SPF-posten din. SPF-posten din vil se omtrent slik ut: “v = spf1 + a + mx ip4: 168.245.59.100 inkluderer: some_other_providers.com ~ all”. For DKIM-innstillingene, vennligst kontakt oss, ettersom prosessen startes fra v\u00e5r side.<\/p>\n

For de fleste kunder er dette tilstrekkelig, men hvis du vil maskere e-postadressene enda mer, er det noen f\u00e5 ting vi kan gj\u00f8re.<\/p>\n

Sende e-post via e-postserverne dine<\/strong><\/p>\n

Hvis du vil sende e-postmeldinger med dine egne e-postservere, for eksempel p\u00e5 grunn av spesifikke krav til sporing og overholdelse, kan du konfigurere OneDesk til \u00e5 bruke din egen SMTP-server. Dette kan gj\u00f8res under administrasjon> E-post> Innstillinger> Utg\u00e5ende -> merker av i boksen: “Bruk din egen SMTP-server for utg\u00e5ende e-post” og skriv inn SMTP-innstillingene.<\/p>\n

Maskerer “svar til” “spost+0000@yourorg.onedesk.com” med ditt eget “uansett+0000@dittdomene.com”<\/strong><\/p>\n

Hvis brukerne ikke venter \/ aksepterer \u00e5 se at e-posten blir sendt til “spost+0000@yourorg.onedesk.com” n\u00e5r du trykker p\u00e5 svar, s\u00e5 kan vi erstatte denne med en e-postadresse fra domenet ditt (“uansett + 0000 @ ditt domene) .com “). I dette tilfellet vil du bli bedt om \u00e5 videresende eventuelle svar du f\u00e5r tilbake til e-postserverne v\u00e5re, slik at vi kan fange og tre dem inn i de riktige samtalene.<\/p>\n

Hvis du trenger noen av disse avanserte alternativene for e-postmaskering for organisasjonen din, gj\u00f8r vi det gjerne. Send oss en e-post p\u00e5 hello@onedesk.com, s\u00e5 kan vi f\u00e5 deg klar.<\/p>\n","protected":false},"excerpt":{"rendered":"

Som jeg er sikker p\u00e5 at de fleste av dere som er interessert i dette sp\u00f8rsm\u00e5let allerede har oppdaget, kan du tilpasse m\u00e5ten OneDesk sender e-post p\u00e5 dine vegne. For \u00e5 gj\u00f8re dette, g\u00e5 til administrasjonsinnstillingene og klikk p\u00e5 “e-post” -siden. P\u00e5 denne siden kan du endre e-postoverskrift og signatur, og e-postene som OneDesk sender […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9716],"tags":[],"class_list":["post-111378","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"\nTilpasse sendepreferansene dine for e-post | Hvordan bruke OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk er en helpdesk- og prosjektledelsesprogramvare. 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