{"id":112057,"date":"2021-06-23T13:24:11","date_gmt":"2021-06-23T13:24:11","guid":{"rendered":"https:\/\/onedesk.com\/sette-opp-onedesk-a-jobbe-med-kunder-pa-prosjekter\/"},"modified":"2021-06-23T13:24:11","modified_gmt":"2021-06-23T13:24:11","slug":"sette-opp-onedesk-a-jobbe-med-kunder-pa-prosjekter","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/sette-opp-onedesk-a-jobbe-med-kunder-pa-prosjekter\/","title":{"rendered":"Sette opp OneDesk for \u00e5 samarbeide med kunder om prosjekter."},"content":{"rendered":"<p><em>Dette er en del av en p\u00e5g\u00e5ende serie hvor jeg g\u00e5r gjennom de grunnleggende kontokonfigurasjonene for forskjellige typer virksomheter.<\/em><\/p>\n<p>Noen selskaper er veldig kontraktsdrevne og utf\u00f8rer bare arbeid n\u00e5r kundene sp\u00f8r og betaler for det. Denne artikkelen diskuterer det grunnleggende oppsettet du b\u00f8r lage til OneDesk-kontoen din hvis dette beskriver selskapet ditt.<\/p>\n<p>For \u00e5 beskrive dette oppsettet vil vi bruke et eksempel p\u00e5 CustomerA som har inng\u00e5tt kontrakt med deg for \u00e5 jobbe med en serie prosjekter Project1 og Project2. Du har ogs\u00e5 CustomerB som du gj\u00f8r andre prosjekter for, og disse to kundene skal ikke se hverandres oppgaver eller billetter. I dette eksemplet vil vi ogs\u00e5 anta at du fakturerer for tiden du bruker p\u00e5 et prosjekt, men ogs\u00e5 for st\u00f8tteaktiviteter du utf\u00f8rer for disse kundene.<\/p>\n<h3>1. Opprette prosjektstrukturen for \u00e5 st\u00f8tte dette oppsettet.<\/h3>\n<p>For hver kunde m\u00e5 du opprette en portef\u00f8lje i OneDesk. Inne i hver portef\u00f8lje vil du lage prosjekter for arbeidet du gj\u00f8r for den kunden. Et felles oppsett inkluderer ogs\u00e5 et prosjekt for innkommende billetter til den kunden.<\/p>\n<p>Du kan opprette disse prosjektene og portef\u00f8ljene under Prosjektapplikasjonen som du finner i venstre linje. Du kan dra og slippe dem for \u00e5 omorganisere dem herfra ogs\u00e5.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-112058\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure.png\" alt=\"\" width=\"365\" height=\"280\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure.png 365w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure-300x230.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-project-structure-360x276.png 360w\" sizes=\"(max-width: 365px) 100vw, 365px\" \/><\/p>\n<h3>2. Konfigurere kundeportalen.<\/h3>\n<p>Hvis du vil gi et grensesnitt for dine kunder eller sluttbrukere for \u00e5 samarbeide med deg om deres prosjekter, har OneDesk deg dekket. Slik gj\u00f8r du det for \u00e5 jobbe med dem p\u00e5 prosjektbasis. G\u00e5 til<strong> Administrasjon&gt; Kundeportal<\/strong><br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-112058\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/by-customer-portal-settings.png\" alt=\"\"><br \/>\nMerk av i boksen: &#8220;Krever p\u00e5logging for \u00e5 se varer&#8221;<br \/>\nVelg: Bes\u00f8kende har lov til \u00e5 se &#8230; &#8220;sine egne etterspurte varer og gjenstander i prosjektene de f\u00f8lger&#8221;<\/p>\n<p>N\u00e5 er det siste du m\u00e5 gj\u00f8re \u00e5 s\u00f8rge for at du har lagt kunden til prosjektene du vil at de skal se. Du kan gj\u00f8re dette p\u00e5 prosjektets detaljpanel ved \u00e5 legge til kunden som f\u00f8lger av prosjektet. Gj\u00f8r dette for hvert prosjekt du vil at de skal se.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-112058\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/by-customer-add-customers-to-projects.png\" alt=\"\"><br \/>\nHvis det er flere personer du m\u00e5 dele flere prosjekter med, kan du gj\u00f8re alt p\u00e5 en gang ved hjelp av popup-prosjektet.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-112059\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects.png\" alt=\"\" width=\"517\" height=\"493\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects.png 517w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-300x286.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-315x300.png 315w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-255x243.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-84x80.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-480x458.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-500x477.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-share-multiple-projects-360x343.png 360w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/p>\n<p>N\u00e5 n\u00e5r kunden bes\u00f8ker portalen, vil de se billettene og oppgavene som ligger i prosjektene som deles med dem.<\/p>\n<h3>3. Sette opp arbeidsflyten for st\u00f8tte.<\/h3>\n<p>N\u00e5r kunder sender inn nye billetter (eller oppgaver), vil du at de skal bli h\u00e5ndtert riktig. Det kan for eksempel v\u00e6re lurt \u00e5 pipe dem inn i riktig prosjekt, og tildele dem til et bestemt team. Slik konfigurerer du det. Lag f\u00f8lgende regel under<strong> Administrasjon&gt; Billetter&gt; Arbeidsflyt automatisering&gt; Opprett automatisering av arbeidsflyt<\/strong><br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-112060\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules.png\" alt=\"\" width=\"915\" height=\"203\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules.png 915w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-300x67.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-768x170.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-255x57.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-361x80.png 361w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-180x40.png 180w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-480x106.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-500x111.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-750x166.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-ticket-handling-rules-360x80.png 360w\" sizes=\"(max-width: 915px) 100vw, 915px\" \/><br \/>\nDenne automatiseringen identifiserer billetter som kommer fra e-post fra et bestemt domene og plasserer dem i &#8220;Innkommende billetter&#8221; -prosjektet for den kunden. Det tildeler ogs\u00e5 billetten til kundesupportteamet. Det er mange andre ting som kan gj\u00f8res her, inkludert \u00e5 sende autosvar, endre status og mye mer.<\/p>\n<p>Hvis du foretrekker \u00e5 bruke innleveringsskjemaet i stedet for e-post, kan du tillate kunden \u00e5 velge hvilket prosjekt de g\u00e5r inn ved \u00e5 ta med prosjekteiendommen i skjemaet. Hvis du gj\u00f8r denne tiln\u00e6rmingen, husk at automatiseringen beskrevet ovenfor vil overstyre dette, s\u00e5 s\u00f8rg for at den er deaktivert. Du kan angi dette p\u00e5 billettskjemaet under<strong> Administrasjon&gt; Webskjemaer<\/strong> .<\/p>\n<h3>4. Spore tid og regnskap for arbeidet ditt.<\/h3>\n<p>Et vanlig forretningskrav for mange av brukerne v\u00e5re er \u00e5 kunne spore tiden de bruker p\u00e5 forskjellige oppgaver, billetter og prosjekter. Dette er ofte fordi arbeidet deres kan v\u00e6re fakturerbar, og de trenger \u00e5 gi regnskap til kundene og generere en detaljert faktura. OneDesk h\u00e5ndterer dette kravet ved \u00e5 tilby to m\u00e5ter \u00e5 spore tid p\u00e5: Ved \u00e5 bruke en tidtaker, eller ved \u00e5 sende timelister (eller begge deler).<br \/>\nN\u00e5r et teammedlem jobber med en billett eller oppgave, kan de starte en tidtaker. Denne tidtakeren kj\u00f8rer til den stoppes, og dukker deretter opp skjemaet for \u00e5 opprette timelisten. Brukeren kan deretter justere alle detaljer, og klikke send.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-112061\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form.png\" alt=\"\" width=\"651\" height=\"644\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form.png 651w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-300x297.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-303x300.png 303w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-255x252.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-81x80.png 81w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-480x475.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-500x495.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-timesheet-form-360x356.png 360w\" sizes=\"(max-width: 651px) 100vw, 651px\" \/><br \/>\nI eksemplet ovenfor fanget tiden utf\u00f8rt arbeid, og brukeren oppdaterte% fullf\u00f8rt og la til et notat. De kan ogs\u00e5 velge om det skal faktureres eller ikke faktureres, endre status eller endre datoene.<\/p>\n<p>N\u00e5r timelisten sendes, lagres den og kan n\u00e5 bli funnet under timelisterapplikasjonen (i venstre sidelinje). Inne i dette programmet kan du filtrere, sortere og gruppere timelistene dine for \u00e5 f\u00e5 dataene du trenger. Du kan ogs\u00e5 eksportere timelistene dine, eller generere rapporter.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-112062\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable.png\" alt=\"\" width=\"692\" height=\"465\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable.png 692w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-446x300.png 446w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-255x171.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-60x40.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-480x323.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-500x336.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/12\/by-customer-billable-360x242.png 360w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/p>\n<h3>5. Automatisering av deler av arbeidsflyten.<\/h3>\n<p>Som beskrevet i avsnitt 3 ovenfor er det mange m\u00e5ter du kan automatisere deler av arbeidsflyten din. Dette gj\u00f8res ved hjelp av funksjonene &#8220;arbeidsflyteautomatisering&#8221;, &#8220;SLA&#8221; og &#8220;makro&#8221; og vil hjelpe deg med \u00e5 utf\u00f8re arbeidet ditt raskere, og med f\u00e6rre feil. Hvis du har utf\u00f8rt oppsettet ovenfor, anbefaler jeg at du bruker systemet en stund og automatiserer de forskjellige trinnene n\u00e5r behovet oppst\u00e5r. P\u00e5 denne m\u00e5ten vil din forst\u00e5else av arbeidsflyten vokse sammen med bruksniv\u00e5et ditt. Det er mulig \u00e5 bygge en sv\u00e6rt personlig arbeidsflyt i OneDesk ved hjelp av disse verkt\u00f8yene, og teamet v\u00e5rt er klar til \u00e5 hjelpe deg med \u00e5 konfigurere dette.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dette er en del av en p\u00e5g\u00e5ende serie hvor jeg g\u00e5r gjennom de grunnleggende kontokonfigurasjonene for forskjellige typer virksomheter. Noen selskaper er veldig kontraktsdrevne og utf\u00f8rer bare arbeid n\u00e5r kundene sp\u00f8r og betaler for det. Denne artikkelen diskuterer det grunnleggende oppsettet du b\u00f8r lage til OneDesk-kontoen din hvis dette beskriver selskapet ditt. For \u00e5 beskrive [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9726,9712],"tags":[],"class_list":["post-112057","post","type-post","status-publish","format-standard","hentry","category-2-beste-praksis","category-7-prosjektledelse-lab"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - 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