{"id":112344,"date":"2021-06-23T13:35:48","date_gmt":"2021-06-23T13:35:48","guid":{"rendered":"https:\/\/onedesk.com\/hvordan-sende-en-kundeservice-tilfredshet-undersokelse-med-onedesk\/"},"modified":"2021-06-23T13:35:48","modified_gmt":"2021-06-23T13:35:48","slug":"hvordan-sende-en-kundeservice-tilfredshet-undersokelse-med-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/hvordan-sende-en-kundeservice-tilfredshet-undersokelse-med-onedesk\/","title":{"rendered":"Hvordan sende en kundetjenestetilfredshetsunders\u00f8kelse med OneDesk"},"content":{"rendered":"<p>Den beste m\u00e5ten \u00e5 vite hvor godt kundeserviceteamet ditt gj\u00f8r, er &#8230; \u00e5 sp\u00f8rre kundene dine.<\/p>\n<p>En vanlig m\u00e5te \u00e5 f\u00e5 tilbakemeldinger fra kunder er \u00e5 sende en oppf\u00f8lgingsunders\u00f8kelse eller avstemning etter hver interaksjon med kundeservice. Selv om OneDesk ikke inkluderer unders\u00f8kelser, gir vi deg alt du trenger for \u00e5 automatisere sending av disse oppf\u00f8lgingshenvendelsene.<\/p>\n<h3>Hvordan sende en kundetilfredshetsunders\u00f8kelse med OneDesk<\/h3>\n<p>Det er mange forskjellige, utmerkede unders\u00f8kelsesverkt\u00f8y der ute, hver med funksjoner og evner som du kanskje trenger for \u00e5 lage din perfekte oppf\u00f8lgingsunders\u00f8kelse. Disse verkt\u00f8yene kan v\u00e6re sofistikerte, og siden hvert selskap kan ha forskjellige krav, tror vi at du b\u00f8r velge verkt\u00f8yet som passer best for dine behov. OneDesk vil gi krokene som trengs for \u00e5 utl\u00f8se disse unders\u00f8kelsene automatisk, slik at du bare kan sette opp og la resultatene rulle inn.<\/p>\n<p>Det f\u00f8rste du trenger \u00e5 gj\u00f8re er \u00e5 avgj\u00f8re p\u00e5 hvilket tidspunkt i samspillet du vil sp\u00f8rre kunden &#8220;Hvordan gjorde vi?&#8221;. Det vanligste svaret p\u00e5 dette sp\u00f8rsm\u00e5let er etter at du har l\u00f8st problemet deres eller lukket billetten. Dette vil evalueringstidspunktet v\u00e6re etter at du har endret deg for \u00e5 betjene kunden etter beste evne. Imidlertid kan det v\u00e6re andre m\u00f8nstre du kan vurdere som passer bedre til dine forretningskrav.<\/p>\n<p>Uansett hvilket unders\u00f8kelses- eller avstemningsverkt\u00f8y du velger, vil det gi deg en lenke som kundene dine kan bes\u00f8ke for \u00e5 svare p\u00e5 sp\u00f8rsm\u00e5lene. Med denne informasjonen i h\u00e5nden kan du konfigurere OneDesk til \u00e5 sende ut denne unders\u00f8kelsesinvitasjonen ved hjelp av en automatisert arbeidsflyt.<\/p>\n<p>Her er et eksempel p\u00e5 en enkel automatiseringsregel som sender unders\u00f8kelsen til kundene dine.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-112345\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png\" alt=\"\" width=\"909\" height=\"609\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey.png 909w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-300x201.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-768x515.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-448x300.png 448w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-255x171.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-119x80.png 119w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-60x40.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-480x322.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-500x335.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-750x502.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2019\/03\/Customer-satisfaction-survey-360x241.png 360w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/p>\n<p><strong>Detaljer om automatiseringen<\/strong><\/p>\n<ul>\n<li>Dette vil kj\u00f8re alle typer billetter<\/li>\n<li>Dette utl\u00f8ses n\u00e5r livssyklusstatus endres til &#8220;lukket&#8221;<\/li>\n<li>Handlingen er \u00e5 sende en e-post<\/li>\n<li>E-posten blir sendt til rekvirenten, og inneholder detaljer om billetten samt lenken til unders\u00f8kelsen.<\/li>\n<\/ul>\n<p>Som du kan se, vil dette sende en e-post til kunden med lenke til unders\u00f8kelsen n\u00e5r billettstatusen endres til &#8220;lukket&#8221;. Har du noen sp\u00f8rsm\u00e5l? Ikke n\u00f8l med \u00e5 sp\u00f8rre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Den beste m\u00e5ten \u00e5 vite hvor godt kundeserviceteamet ditt gj\u00f8r, er &#8230; \u00e5 sp\u00f8rre kundene dine. En vanlig m\u00e5te \u00e5 f\u00e5 tilbakemeldinger fra kunder er \u00e5 sende en oppf\u00f8lgingsunders\u00f8kelse eller avstemning etter hver interaksjon med kundeservice. Selv om OneDesk ikke inkluderer unders\u00f8kelser, gir vi deg alt du trenger for \u00e5 automatisere sending av disse oppf\u00f8lgingshenvendelsene. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716,9708],"tags":[],"class_list":["post-112344","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk","category-6-helpdesk-lab-no"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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