{"id":112403,"date":"2021-06-23T13:36:43","date_gmt":"2021-06-23T13:36:43","guid":{"rendered":"https:\/\/onedesk.com\/bruker-onedesks-kunde-vendt-apps-for-bedre-betjene-dine-kunder\/"},"modified":"2021-06-23T13:36:43","modified_gmt":"2021-06-23T13:36:43","slug":"bruker-onedesks-kunde-vendt-apps-for-bedre-betjene-dine-kunder","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/bruker-onedesks-kunde-vendt-apps-for-bedre-betjene-dine-kunder\/","title":{"rendered":"Bruke OneDesks kundevendte apper for \u00e5 betjene kundene dine bedre"},"content":{"rendered":"

OneDesk Customer Apps-plattformen<\/h3>\n

Vi har en stor kunngj\u00f8ring! Vi har nettopp gitt ut v\u00e5r nye ‘Customer Apps’ -plattform som lar deg distribuere 3 apper til kundene dine (s\u00e5 langt). Noen av dere kan v\u00e6re kjent med v\u00e5r kundeportal<\/a> og v\u00e5r webskjemaer<\/a> , men hvis ikke, sjekk ut mine tidligere innlegg om disse kundevendte appene. Den tredje appen er en helt ny: Live Chat. Jeg har skrevet et innlegg som dekker denne appen i detalj, s\u00e5 les om den her<\/a> .<\/p>\n

Kundeappene fungerer som f\u00f8lger:<\/strong><\/p>\n

Under administrasjon finner du en side som heter “Customer Apps”. P\u00e5 denne siden finner du noen brytere for \u00e5 aktivere eller deaktivere de forskjellige kundeappene.<\/p>\n

\"\"<\/p>\n

\u00c5 sl\u00e5 p\u00e5 disse appene gj\u00f8r dem tilgjengelige for kundene dine. Hvis du ikke ser alle tre der, m\u00e5 du s\u00f8rge for \u00e5 vise de skjulte programmene. N\u00e5r du sl\u00e5r av en bryter, fjerner du en fane fra kundeapps-widgeten.<\/p>\n

Du kan forh\u00e5ndsvise appene du kan legge p\u00e5 nettstedet ditt ved \u00e5 klikke p\u00e5 forh\u00e5ndsvisningskoblingen (\u00f8verst). Dette \u00e5pner en ny nettleserfane som viser deg en tom webside med kundeappene dine innebygd. V\u00e6r oppmerksom p\u00e5 at du kanskje m\u00e5 oppdatere denne siden hvis du nylig har gjort endringer, og at du vil v\u00e6re logget p\u00e5 kundeappene som deg selv.<\/p>\n

Slik ser appene ut:<\/strong><\/p>\n

\"\"<\/p>\n

P\u00e5 Customer Apps-administrasjonssiden kan du ogs\u00e5 endre fargene p\u00e5 kundeappene, tilpasse spr\u00e5ket og generere kodebiten for \u00e5 legge den p\u00e5 nettstedet ditt.<\/p>\n

S\u00e5 fortell meg om appene allerede!<\/h3>\n

Ok, s\u00e5 i omvendt rekkef\u00f8lge …<\/p>\n

Send inn nye \/ webskjemaer<\/strong>
\nDenne fanen viser brukeren en liste over knapper der de kan sende inn hvilket som helst skjema du har publisert. Som standard er dette “billett”, men du kan ha et skjema for hver varetype du konfigurerer (opptil 20).<\/p>\n

Visste du at n\u00e5r kunden f\u00f8rst har opprettet en ny vare (som kan inkludere egendefinerte egenskaper), kan du automatisk rute den ved hjelp av arbeidsflytautomatisering for \u00e5 tildele den, legge den i et prosjekt, svare p\u00e5 den osv. Dette betyr at du kan ha et skjema for en type billett, som ber om spesifikk informasjon og blir dirigert til et bestemt prosjekt og team. En annen type billett kan be om annen informasjon og rutes annerledes.<\/em><\/p>\n

Kundeportal<\/strong>
\nDette er din samme gamle kundeportal (med noen f\u00e5 nye funksjoner), men n\u00e5 kan den valgfritt bygges inn i den kundevendte widgeten. Dette gj\u00f8r det lettere \u00e5 bygge inn p\u00e5 nettstedet ditt og gir et enhetlig grensesnitt for kundene dine \u00e5 samhandle med deg.<\/p>\n

Nye funksjoner inkluderer:
\n– innebygde bilder i kommentarer
\n– legg til vedlegg til kommentarer
\n– forbedret deteksjon av hyperkoblinger
\n– sanntidsmeldinger i kundeportalsamtaler.
\n– maksimere \/ minimere portalwidgeten<\/p>\n

Messenger (Beta)<\/strong>
\nBudbringeren bringer sanntidsprat til OneDesk. Det er ikke bare en chat-app stiftet p\u00e5 siden, men er dypt integrert med OneDesk. Kunder bruker messenger i widgeten, og teamet ditt bruker messenger-applikasjonen innebygd i hovedappen (se annet blogginnlegg for mer inng\u00e5ende om dette). S\u00e5 hva gir denne stramme integrasjonen?
\n– Kundechatter vises i sanntid p\u00e5 billetter, uten behov for \u00e5 oppdatere eller laste inn siden p\u00e5 nytt.
\n– Live typing-indikatorer lar deg og kunden f\u00e5 vite n\u00e5r noen svarer.
\n– Samtaler kan konverteres til billetter med et klikk
\n– Anonyme bes\u00f8kende kan chatte med deg, og s\u00e5 kan du opprette en kunde ut av dem.
\n– Meldinger g\u00e5r ut via e-post for samtaler som ikke sees innen 1 minutt. S\u00e5 hvis kundene dine ikke holder fast, vil de fremdeles f\u00e5 svaret ditt.
\n– S\u00e5 mye mer!<\/p>\n

Disse appene st\u00e5r ikke alene. Sanntidsaspektet til messenger er i kundeportalen, og p\u00e5 billetten i hovedappen. N\u00e5r du legger til en melding p\u00e5 et element i portalen, er den ogs\u00e5 tilgjengelig i messenger. N\u00e5r du sender inn en ny billett, vises den p\u00e5 portalen, og n\u00e5r du (auto-) svarer, vises den nye samtalen i messenger. Alt henger sammen.<\/p>\n","protected":false},"excerpt":{"rendered":"

OneDesk Customer Apps-plattformen Vi har en stor kunngj\u00f8ring! Vi har nettopp gitt ut v\u00e5r nye ‘Customer Apps’ -plattform som lar deg distribuere 3 apper til kundene dine (s\u00e5 langt). Noen av dere kan v\u00e6re kjent med v\u00e5r kundeportal og v\u00e5r webskjemaer , men hvis ikke, sjekk ut mine tidligere innlegg om disse kundevendte appene. Den […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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