{"id":150171,"date":"2021-12-15T14:49:56","date_gmt":"2021-12-15T14:49:56","guid":{"rendered":"https:\/\/onedesk.com\/sporing-din-arbeidsflyt-automatiseringer-i-onedesk\/"},"modified":"2021-12-15T14:49:56","modified_gmt":"2021-12-15T14:49:56","slug":"sporing-din-arbeidsflyt-automatiseringer-i-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/sporing-din-arbeidsflyt-automatiseringer-i-onedesk\/","title":{"rendered":"Sporing av arbeidsflytautomatiseringer"},"content":{"rendered":"<p>I OneDesk kan du spore arbeidsflytautomatiseringen gjennom aktivitetsapplikasjonen. Dette lar deg se akkurat hva automatiseringene dine gj\u00f8r p\u00e5 en daglig basis, og hjelper deg med \u00e5 feils\u00f8ke eventuelle problemer som kan oppst\u00e5.<\/p>\n<h2>Tilgang til aktivitetsapplikasjonen<\/h2>\n<p>For \u00e5 f\u00e5 tilgang til aktivitetsapplikasjonen, velg &#8220;flere applikasjoner&#8221;-knappen nederst til venstre i OneDesk-grensesnittet. Deretter velger du &#8220;analytics&#8221;-applikasjonen og velger &#8220;aktiviteter&#8221;-fanen n\u00e6r toppen.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/11Nov_Justin.png\" alt=\"kategorien aktiviteter\" width=\"1873\" height=\"893\" class=\"aligncenter size-full wp-image-142099\"><\/p>\n<h2>Sporing av automatiseringer<\/h2>\n<p>Fra aktivitetsapplikasjonen kan vi som standard se IDen til en automatisering som er utf\u00f8rt, navnet p\u00e5 det ber\u00f8rte elementet, utf\u00f8rt aktivitet, den endrede verdien og den nye verdien.<\/p>\n<p>For eksempel ser vi at vi har automatisering A16 nedenfor:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Automation-in-Activities.png\" alt=\"automatisering i aktiviteter\" width=\"1549\" height=\"399\" class=\"aligncenter size-full wp-image-142110\"><\/p>\n<p>Automation A16 har kj\u00f8rt p\u00e5 oppgaven &#8220;billett fra samtale&#8221;, og endret livssyklusstatusen fra &#8220;\u00e5pen&#8221; til &#8220;ventende kunde&#8221;.<\/p>\n<h2>Redigering av arbeidsflytautomatiseringer<\/h2>\n<p>Hvis det er funnet at en automatisering fungerer feil gjennom aktivitetsfanen, kan du redigere automatiseringen ved \u00e5 g\u00e5 til tannhjulet &#8220;administrasjon&#8221;. Velg &#8220;billetter&#8221;, &#8220;oppgaver&#8221; eller &#8220;prosjekter&#8221; under &#8220;brukerapper&#8221;, avhengig av automatiseringen du \u00f8nsker \u00e5 redigere. Rull deretter ned til automatiseringsdelen.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/2-1.png\" alt=\"arbeidsflytautomatiseringer\" width=\"1638\" height=\"637\" class=\"aligncenter size-full wp-image-140904\"><\/p>\n<p>Herfra kan du redigere \u00f8nsket automatisering med blyantikonet p\u00e5 h\u00f8yre side, eller slette det helt med s\u00f8ppelb\u00f8tteikonet. Du kan ogs\u00e5 lage en ny automatisering med knappen &#8220;opprett arbeidsflytautomatisering&#8221; \u00f8verst i menyen.<\/p>\n<p>V\u00e6r oppmerksom p\u00e5 at <strong>ID-en for arbeidsflytautomatisering i OneDesk er unik<\/strong> . Dette betyr at n\u00e5r en automatisering slettes eller deaktiveres, vil ikke nye automatiseringer ta ID-sporet. For eksempel, hvis du har automatiserings-ID 1, 2, 3, og deretter sletter automatisering 3, og erstatter den med en ny automatisering, vil du ha ID-ene 1, 2 og 4. Dette betyr ikke at du mangler en automatisering et sted.<\/p>\n<h2>Relaterte artikler<\/h2>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-workflow-automations\/\">Komme i gang med arbeidsflytautomatisering<\/a><br \/>\n<a href=\"https:\/\/onedesk.com\/best-practice-common-workflow-automations\/\">Vanlige arbeidsflytautomatiseringer<\/a><br \/>\n<a href=\"https:\/\/onedesk.com\/create-items-automatically-in-onedesk-with-workflow-automations\/\">Arbeidsflytautomatiseringer for \u00e5 lage elementer automatisk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I OneDesk kan du spore arbeidsflytautomatiseringen gjennom aktivitetsapplikasjonen. Dette lar deg se akkurat hva automatiseringene dine gj\u00f8r p\u00e5 en daglig basis, og hjelper deg med \u00e5 feils\u00f8ke eventuelle problemer som kan oppst\u00e5. Tilgang til aktivitetsapplikasjonen For \u00e5 f\u00e5 tilgang til aktivitetsapplikasjonen, velg &#8220;flere applikasjoner&#8221;-knappen nederst til venstre i OneDesk-grensesnittet. Deretter velger du &#8220;analytics&#8221;-applikasjonen og velger [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9716],"tags":[],"class_list":["post-150171","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - 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