{"id":256349,"date":"2023-09-07T18:32:43","date_gmt":"2023-09-07T18:32:43","guid":{"rendered":"https:\/\/onedesk.com\/ny-august-2023\/"},"modified":"2023-09-07T18:32:46","modified_gmt":"2023-09-07T18:32:46","slug":"ny-august-2023","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/ny-august-2023\/","title":{"rendered":"Ny august 2023"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">August 2023-utgivelsen av OneDesk er n\u00e5 live! I denne utgivelsen har teamet lagt til en rekke brukervennlighetsforbedringer og nyttige nye funksjoner.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#h-project-templates\">Prosjektmaler<\/a><\/li>\n\n\n\n<li><a href=\"#h-additional-features-for-professional-service-automation\">Funksjoner for profesjonelle tjenester<\/a><\/li>\n\n\n\n<li><a href=\"#h-simplified-navigation-for-archived-deleted-not-shared-projects\">Forenklet tilgang til arkiverte prosjekter<\/a><\/li>\n\n\n\n<li><a href=\"#h-reply-above-this-line-is-editable-translatable\">Evne til \u00e5 endre e-postskilletegn<\/a><\/li>\n\n\n\n<li><a href=\"#h-additional-kpis-and-link-on-the-customer-organization\">Kundeorganisasjonens KPIer<\/a><\/li>\n\n\n\n<li><a href=\"#h-other-enhancements\">Tonnevis av feilrettinger og brukervennlighetsforbedringer<\/a><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"h-project-templates\">Prosjektmaler<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk har alltid hatt muligheten til \u00e5 lage prosjekter og klone dem hvis kopier er n\u00f8dvendig, men mer avansert prosjektmaler er lagt til.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Du kan n\u00e5 utpeke et prosjekt som et &#8216;mal&#8217;-prosjekt. Disse vil bli foresl\u00e5tt etter prioritet ved bruk av malprosjekter.<\/li>\n\n\n\n<li>N\u00e5, n\u00e5r du oppretter et prosjekt, kan du velge \u00e5 gj\u00f8re det fra en mal eller \u00e5 opprette et nytt tomt prosjekt.<\/li>\n\n\n\n<li>Fleksible malalternativer lar deg spesifisere hva som skal kopieres eller beregnes p\u00e5 nytt fra malen, inkludert elementene, det planlagte arbeidet, vedlegg, egendefinerte feltverdier, mottakere, f\u00f8lgere og mer.<\/li>\n\n\n\n<li>Du kan automatisk planlegge det nye prosjektet fra prosjektets startdato.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1.png\" alt=\"\" class=\"wp-image-255506\" style=\"width:511px;height:357px\" width=\"511\" height=\"357\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1.png 816w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1-300x210.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/template1-768x536.png 768w\" sizes=\"(max-width: 511px) 100vw, 511px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-additional-features-for-professional-service-automation\">Tilleggsfunksjoner for profesjonell serviceautomatisering<\/h2>\n\n<p class=\"wp-block-paragraph\">Mange av v\u00e5re kunder betjener sine egne kunder ved \u00e5 utf\u00f8re tjenester for dem (prosjekter), st\u00f8tte dem (helpdesk) og fakturere dem for deres arbeid (fakturering). For det form\u00e5l har vi lagt til flere funksjoner for \u00e5 gj\u00f8re arbeidet deres enklere, og det er mye mer i vente.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Enkel gjenbrukbare prosjektmaler (se ovenfor), lar deg avgrense et prosjekt med de riktige oppgavene, teamene, arbeidet og kostnadene, slik at det er s\u00e5 enkelt som et par klikk \u00e5 lage et nytt prosjekt som matcher et av tjenestetilbudene dine. .<\/li>\n\n\n\n<li>Angi ulike tjenestetyper p\u00e5 det enkelte oppgaveniv\u00e5, slik at timelister automatisk blir korrekt klassifisert etter type tjeneste som utf\u00f8res. Siden dette beholdes n\u00e5r et prosjekt opprettes fra en mal, kan du angi det \u00e9n gang og gjenbruke det for alltid. N\u00e5r fakturaer genereres basert p\u00e5 tjenestetype vil kostnadene rulle opp riktig.<\/li>\n\n\n\n<li>Vi har lagt til en ny (valgfri) timeliste-egenskap kalt &#8216;Fakturaarbeid&#8217;. Denne egenskapen lar deg (med tillatelser tillater) endre arbeidet som vil bli fakturert for hvis det er forskjellig fra arbeidet som er sendt inn av mottakeren.<\/li>\n\n\n\n<li>N\u00e5r du legger til timelister p\u00e5 en faktura, kan du n\u00e5 filtrere til kun \u00e5 vise &#8216;Godkjente&#8217; timelister. En hurtigkobling tar deg til timeliste-appen for \u00e5 godkjenne eventuelle timelister du trenger.<\/li>\n\n\n\n<li>N\u00e5 er QuickBooks Online (QBO) faktura-ID eksponert og s\u00f8kbar fra OneDesk.<\/li>\n<\/ul>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-simplified-navigation-for-archived-deleted-not-shared-projects\">Forenklet navigering for arkiverte \/ slettede \/ ikke delte prosjekter<\/h2>\n\n<p class=\"wp-block-paragraph\">Prosjekter som er arkivert eller planlagt for sletting kan n\u00e5 lettere lokaliseres fra &#8216;Prosjektvelger&#8217;-menyen \u00f8verst til venstre. N\u00e5 n\u00e5r du navigerer gjennom disse prosjektene, kan du bytte mellom:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00f8lgte prosjekter -&gt; viser de aktive prosjektene du f\u00f8lger.<\/li>\n\n\n\n<li>Arkivert -&gt; viser prosjektene du har arkivert eller arkivprosjektene som inneholder individuelle arkiverte elementer.<\/li>\n\n\n\n<li>Planlagt for sletting -&gt; viser prosjektene og individuelle elementer som er planlagt for sletting.  <\/li>\n\n\n\n<li>Ikke delt med meg -&gt; viser de oppdagbare prosjektene som ikke deles med deg.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1.png\" alt=\"\" class=\"wp-image-255493\" style=\"width:509px;height:328px\" width=\"509\" height=\"328\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1.png 794w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1-300x193.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/Scope1-768x494.png 768w\" sizes=\"(max-width: 509px) 100vw, 509px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-reply-above-this-line-is-editable-translatable\">&#8220;Svar over denne linjen&#8221; kan redigeres\/oversettes<\/h2>\n\n<p class=\"wp-block-paragraph\">Etter popul\u00e6r ettersp\u00f8rsel kan administratorer endre skilletegnet som er inkludert i e-poster for \u00e5 indikere hvor svarpersoner skal skrive inn svarene sine. Dette vil tillate at denne linjen kan endres, oversettes til et annet spr\u00e5k eller reduseres til de obligatoriske avgrensningssymbolene.<\/p>\n\n<p class=\"wp-block-paragraph\">Endre skilletegnet fra Administrasjon &gt;&gt; E-post &gt;&gt; Utseende.  <\/p>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-performance-improvements-for-inactive-tab\">Ytelsesforbedringer for inaktiv fane<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi reduserte ogs\u00e5 tiden som kreves for \u00e5 vekke OneDesk p\u00e5 nytt i en inaktiv nettleserfane. Hvis du har OneDesk \u00e5pen i bakgrunnen i en krom-fane, vil chrome aggressivt laste den ut fra minnet. N\u00e5r du aktiverer fanen p\u00e5 nytt, synkroniserer OneDesk alle n\u00f8dvendige oppdateringer, og dette kan ofte ta noen sekunder. Med denne utgivelsen har vi optimalisert dette slik at OneDesk kan v\u00e5kne raskere.<\/p>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-additional-kpis-and-link-on-the-customer-organization\">Ytterligere KPIer og lenke p\u00e5 kundeorganisasjonen<\/h2>\n\n<p class=\"wp-block-paragraph\">I denne utgivelsen la vi til flere KPIer og navigasjonslenker p\u00e5 detaljpanelet for kundeorganisasjonen. N\u00e5 kan du enkelt navigere til filtrerte visninger av varer relatert til den kundeorganisasjonen for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Kunder (kontakter)<\/li>\n\n\n\n<li>Fakturaer<\/li>\n\n\n\n<li>Billetter<\/li>\n\n\n\n<li>Oppgaver<\/li>\n\n\n\n<li>Prosjekter<\/li>\n\n\n\n<li>Tids skjema<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-1024x407.png\" alt=\"\" class=\"wp-image-255519\" style=\"width:618px;height:246px\" width=\"618\" height=\"246\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-1024x407.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-300x119.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1-768x306.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/org1.png 1146w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/><\/figure>\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-other-enhancements\">Andre forbedringer<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Forenkling av tidsvelgeren.<\/li>\n\n\n\n<li>Plassering ugruppert p\u00e5 slutten av grupperingslisten.<\/li>\n\n\n\n<li>Nye filtre for &#8220;har koblede elementer&#8221; og &#8220;har underoppgaver&#8221;.<\/li>\n\n\n\n<li>Automatiseringsalternativer for \u00e5 automatisk fjerne elementer fra arkivet hvis de mottar nye samtaler.<\/li>\n\n\n\n<li>Ny kolonne i Timelister for &#8220;artikkel planlagt arbeid&#8221;.<\/li>\n\n\n\n<li>Dobbeltklikk for \u00e5 \u00e5pne kategoridetaljer.<\/li>\n\n\n\n<li>Publisert statusindikator p\u00e5 KB-artikler er arvet fra overordnede kategorier.<\/li>\n\n\n\n<li>Over 300 andre feilrettinger og forbedringer.<\/li>\n<\/ul>\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>L\u00e6re mer<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-73405409-5ea8-44d5-aac5-16933f18f48d\">Prosjektmaler<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-310fa00d-90c1-43c3-b52d-105e53682227\">Arkivering og avarkivering  <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2eef1e2-1b65-4aa6-9792-ba10659126ac\">Prosjektomfang \/ niv\u00e5<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a04cff47-b6fb-4c03-bc07-f89fc0737be7\">Faktureringsoversikt<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>August 2023-utgivelsen av OneDesk er n\u00e5 live! I denne utgivelsen har teamet lagt til en rekke brukervennlighetsforbedringer og nyttige nye funksjoner. Prosjektmaler OneDesk har alltid hatt muligheten til \u00e5 lage prosjekter og klone dem hvis kopier er n\u00f8dvendig, men mer avansert prosjektmaler er lagt til. Tilleggsfunksjoner for profesjonell serviceautomatisering Mange av v\u00e5re kunder betjener sine [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9725],"tags":[],"class_list":["post-256349","post","type-post","status-publish","format-standard","hentry","category-3-utgivelsesmerknader"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nytt i OneDesk - august 2023 | Utgivelsesnotater<\/title>\n<meta name=\"description\" content=\"Utgivelsen for august 2023 er direktesendt. 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