{"id":271036,"date":"2024-06-19T21:34:54","date_gmt":"2024-06-19T21:34:54","guid":{"rendered":"https:\/\/onedesk.com\/ny-mai-2024\/"},"modified":"2024-06-19T21:35:05","modified_gmt":"2024-06-19T21:35:05","slug":"ny-mai-2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/ny-mai-2024\/","title":{"rendered":"Nytt i OneDesk: mai 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Den nye utgivelsen av OneDesk for mai 2024 er n\u00e5 live! Denne utgivelsen inneholder en rekke funksjoner for \u00e5 forbedre arbeidsflyten og hjelpest\u00f8tte.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-key-performance-indicators\">Nye n\u00f8kkelytelsesindikatorer<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi har lagt til nye KPIer p\u00e5 tvers av OneDesk-appene for \u00e5 f\u00e5 nyttig informasjon p\u00e5 et \u00f8yeblikk. For \u00e5 gi deg den ultimate fleksibiliteten er KPIene lagt til b\u00e5de p\u00e5 visningsniv\u00e5 og vareniv\u00e5. Dette betyr at hvis du filtrerer visningen din (etter m\u00e5ned, mottaker, prosjekt eller noe annet), vil KPI-ene oppdateres for \u00e5 gjenspeile hva som er inkludert. Som vanlig kan KPI-ene over visningen skjules som en brukerpreferanse.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-kpis-include\">Nye KPIer inkluderer:<\/h3>\n\n<p class=\"wp-block-paragraph\">Billetter: Gjennomsnittlig tid til: stengt\/p\u00e5g\u00e5r\/f\u00f8rstesvar\/mellom svar<\/p>\n\n<p class=\"wp-block-paragraph\">Billetter\/Oppgaver\/Timelister: Arbeids-KPIer: Faktisk, Planlagt, Fakturerbar, P\u00e5 Faktura, Godkjent<\/p>\n\n<p class=\"wp-block-paragraph\">Underoppgaver: Status, %fullf\u00f8rt, datoperiode<\/p>\n\n<p class=\"wp-block-paragraph\">Prosjekter: Fakturerbare timer, Fakturametode og mer<\/p>\n\n<p class=\"wp-block-paragraph\">\u00d8konomi: Faktura\/tilbud: typer, status, bel\u00f8p og mer<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"120\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" alt=\"\" class=\"wp-image-270778\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-300x35.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-768x90.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts.png 1195w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-your-knowledgebase-into-a-help-forum\">Forvandle kunnskapsbasen din til et hjelpeforum<\/h2>\n\n<p class=\"wp-block-paragraph\">\u00c5 eksponere kunnskap for kundene dine er en fin m\u00e5te \u00e5 hjelpe dem med \u00e5 hjelpe seg selv. Det kan imidlertid v\u00e6re relaterte sp\u00f8rsm\u00e5l og detaljer som m\u00e5 avklares. N\u00e5 kan du legge til diskusjoner i KB, slik at kunden kan stille sp\u00f8rsm\u00e5l slik at du enkelt kan svare p\u00e5 dem.<\/p>\n\n<p class=\"wp-block-paragraph\">Profftips: Hvis du f\u00e5r et godt sp\u00f8rsm\u00e5l, ikke bare svar p\u00e5 det, men legg til informasjonen i den originale artikkelen. Dette vil hjelpe fremtidige brukere og hjelpe med \u00e5 trene AI-boten din ogs\u00e5!<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-trained-on-your-website\">AI Agent &#8211; Oppl\u00e6rt p\u00e5 nettstedet ditt<\/h2>\n\n<p class=\"wp-block-paragraph\">Har du innhold p\u00e5 nettstedet ditt som du \u00f8nsker \u00e5 bruke for \u00e5 l\u00e6re boten hvordan du svarer kundene dine? OneDesk inkluderer n\u00e5 en crawler som du kan bruke til \u00e5 indeksere spesifiserte kataloger p\u00e5 nettstedet ditt. N\u00e5r roboten er indeksert, kan den inkludere kunnskap fra disse sidene n\u00e5r den svarer til kunder. N\u00e5 kan AI-kunnskapskorpuset omfatte:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>KB-artikler<\/li>\n\n\n\n<li>Lagrede svar<\/li>\n\n\n\n<li>Tidligere svar til kunder (av mennesker)<\/li>\n\n\n\n<li>nettsider<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Hvis du har annet innhold du vil ha innlemmet i korpuset ditt, vennligst gi oss beskjed, s\u00e5 kan vi pr\u00f8ve \u00e5 hjelpe deg.<\/p>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-filters-grouping-columns-amp-sorting\">Nye filtre, gruppering, kolonner og sortering<\/h2>\n\n<p class=\"wp-block-paragraph\">Det er mange m\u00e5ter du kan lage egendefinerte visninger p\u00e5 i OneDesk, og n\u00e5 er det enda flere etter popul\u00e6r ettersp\u00f8rsel. Her er en ikke-utt\u00f8mmende liste over hva som er nytt:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-columns\">Nye kolonner:<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Koblet prosjekt, portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Timelister: Faktureres til<\/p>\n\n<p class=\"wp-block-paragraph\">Prosjekter: Planlagt arbeid, antall f\u00f8lgere<\/p>\n\n<p class=\"wp-block-paragraph\">Billett, Oppgaver: Portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Brukere, kunder: E-postadresse, Admin, siste p\u00e5logging,  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-filters-nbsp\">Nye filtre:  <\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Koblet prosjekt, portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Timelister: av tildelt team<\/p>\n\n<p class=\"wp-block-paragraph\">Prosjekter: Etter din rolle, er arkivert, prosjekt,  <\/p>\n\n<p class=\"wp-block-paragraph\">Billett, oppgaver: Tilordnet brukere i teamene mine, type siste responder, har vedlegg, planlagt dato<\/p>\n\n<p class=\"wp-block-paragraph\">Brukere, kunder: Aktiveringsstatus,  <\/p>\n\n<p class=\"wp-block-paragraph\">Aktiviteter: Kundeorganisasjon, er Bot<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-groupings\">Nye grupperinger<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Etter portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Rapporter: Ved faktura<\/p>\n\n<p class=\"wp-block-paragraph\">Billett, Oppgaver: Livssyklusstatus, Planlagt sluttdato<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sorting\">Sortering:<\/h3>\n\n<p class=\"wp-block-paragraph\">Timelister: Etter foresp\u00f8rselsorganisasjon, mottaker, ID, dato<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-flexible-left-side-panel\">Fleksibelt venstre sidepanel<\/h2>\n\n<p class=\"wp-block-paragraph\">Vil du gi lengre navn til synet ditt? Selvf\u00f8lgelig gj\u00f8r du det! Vel, n\u00e5 kan venstre panel forst\u00f8rres. Den lagres som en brukerpreferanse.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"586\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png\" alt=\"\" class=\"wp-image-270792\" style=\"width:541px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png 586w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel-294x300.png 294w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-by-po\">Betal med PO<\/h2>\n\n<p class=\"wp-block-paragraph\">Vil du komme i gang med OneDesk, men har ikke firmakort? Selv om vi alltid har akseptert andre betalingsm\u00e5ter, kan du n\u00e5 sette det opp direkte i OneDesk. Slik fungerer det:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Velg planen du \u00f8nsker<\/li>\n\n\n\n<li>Motta tilbud p\u00e5 e-post<\/li>\n\n\n\n<li>G\u00e5 og f\u00e5 tilbudet godkjent<\/li>\n\n\n\n<li>Last opp PO til OneDesk<\/li>\n\n\n\n<li>Vi aktiverer lisensene dine<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-many-other-enhancements\">Mange andre forbedringer:<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Konfigurerbart arbeidsformat. N\u00e5 kan du bestemme hvordan du vil se arbeidsmengdene uttrykt: d+h+m, h+m. Merk at noen steder gir noen formater ikke mening, s\u00e5 de har ikke blitt brukt.<\/li>\n\n\n\n<li>Angi standard samtaletype (intern, offentlig) for den mobilvennlige appen.<\/li>\n\n\n\n<li>Masseredigering av timelister tjenestetype.<\/li>\n\n\n\n<li>Nytt tillatelsesniv\u00e5 for \u00e5 begrense arkivering og sletting i forskjellige elementer-apper.<\/li>\n\n\n\n<li>For hver kundeapp kan du n\u00e5 finne ut om enter sender meldingen eller legger til en ny linje (Folk er overraskende splittet i dette sp\u00f8rsm\u00e5let!)<\/li>\n\n\n\n<li>Forh\u00e5ndsvis lenker for artikler lagt til en live KB-kategori.<\/li>\n\n\n\n<li>Planlagt arbeid p\u00e5 MFA kundeportal.<\/li>\n\n\n\n<li>Importer KB-artikler for \u00e5 forbedre kunnskapsbasen og AI-korpuset.<\/li>\n\n\n\n<li>Forbedret bestilling av betingede tilpassede felt p\u00e5 MFA-nettskjemaene.<\/li>\n\n\n\n<li>Flat listevisning for brukere og kunder.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Den nye utgivelsen av OneDesk for mai 2024 er n\u00e5 live! Denne utgivelsen inneholder en rekke funksjoner for \u00e5 forbedre arbeidsflyten og hjelpest\u00f8tte. Nye n\u00f8kkelytelsesindikatorer Vi har lagt til nye KPIer p\u00e5 tvers av OneDesk-appene for \u00e5 f\u00e5 nyttig informasjon p\u00e5 et \u00f8yeblikk. For \u00e5 gi deg den ultimate fleksibiliteten er KPIene lagt til b\u00e5de [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9725],"tags":[],"class_list":["post-271036","post","type-post","status-publish","format-standard","hentry","category-3-utgivelsesmerknader"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nytt i OneDesk: mai 2024 | Utgivelsesnotater<\/title>\n<meta name=\"description\" content=\"Nye KPIer, kolonner, filtre og grupperinger; L\u00e6r opp AI-agenten p\u00e5 innholdet p\u00e5 nettstedet ditt; Forvandle KB til et forum, og flere forbedringer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/no\/ny-mai-2024\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nytt i OneDesk: mai 2024 | Utgivelsesnotater\" \/>\n<meta property=\"og:description\" content=\"Nye KPIer, kolonner, filtre og grupperinger; L\u00e6r opp AI-agenten p\u00e5 innholdet p\u00e5 nettstedet ditt; Forvandle KB til et forum, og flere forbedringer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/no\/ny-mai-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T21:34:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-19T21:35:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nytt i OneDesk: mai 2024 | Utgivelsesnotater","description":"Nye KPIer, kolonner, filtre og grupperinger; 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