{"id":293717,"date":"2025-05-09T20:37:13","date_gmt":"2025-05-09T20:37:13","guid":{"rendered":"https:\/\/onedesk.com\/how-to-change-management\/"},"modified":"2025-05-09T20:37:22","modified_gmt":"2025-05-09T20:37:22","slug":"how-to-change-management","status":"publish","type":"post","link":"https:\/\/onedesk.com\/no\/how-to-change-management\/","title":{"rendered":"Endringsledelse med OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Endringsh\u00e5ndtering er en tiln\u00e6rming for \u00e5 h\u00e5ndtere organisatoriske endringer, som kan omfatte prosesser, infrastruktur eller teknologi. M\u00e5let er \u00e5 implementere endringer smidig, med minimal risiko for brukerne. I brukerst\u00f8ttesammenheng refererer prosessen vanligvis til IT-endringsh\u00e5ndtering. Denne artikkelen skisserer en grunnleggende IT-endringsh\u00e5ndteringsprosess med OneDesk. Du kan endre denne flyten slik du synes passer for \u00e5 samkj\u00f8re den med organisasjonen eller m\u00e5lene dine.      <\/p>\n\n<p class=\"wp-block-paragraph\">En endringsprosess inneb\u00e6rer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>F\u00f8rste foresp\u00f8rsel<\/strong> \u2013 Sluttbrukere eller IT-ansatte fremmer en endringsforesp\u00f8rsel med forventninger eller mulige risikoer.  <\/li>\n\n\n\n<li><strong>Vurdering og planlegging<\/strong> \u2013 Teamet gjennomg\u00e5r foresp\u00f8rselen og dokumentasjonskravene.  <\/li>\n\n\n\n<li><strong>Godkjenning<\/strong> \u2013 Den aktuelle lederen gjennomg\u00e5r og godkjenner planen.<\/li>\n\n\n\n<li><strong>Implementering<\/strong> \u2013 Endringer sendes.<\/li>\n<\/ul>\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-it-will-work-together-nbsp\">Hvordan det vil fungere sammen  <\/h2>\n\n<p class=\"wp-block-paragraph\">F\u00f8r vi diskuterer selve oppsettet, la oss f\u00e5 en oversikt over hvordan denne endringsh\u00e5ndteringsprosessen fungerer.  <\/p>\n\n<p class=\"wp-block-paragraph\">Prosessen starter n\u00e5r en sluttbruker eller et IT-teammedlem sender inn en foresp\u00f8rsel. Sluttbrukere kan f\u00e5 tilgang til nettskjemaet ditt (og andre kundeapper) uansett hvor du distribuerer dem; vanligvis fra nettstedet ditt via en lenke eller nettwidgeten. Sluttbrukere sender inn endringsforesp\u00f8rselen fra nettskjemaet. Denne foresp\u00f8rselen kommer inn som en sak med n\u00f8dvendig informasjon, slik den er fylt ut i skjemaet. IT-agenter kan sende inn en endringsforesp\u00f8rsel internt fra OneDesk ved hjelp av et malskjema.      <\/p>\n\n<p class=\"wp-block-paragraph\">N\u00e5r foresp\u00f8rselen opprettes, vil en automatisering tildele den\/de relevante agenten(e). Den tildelte agenten vil utf\u00f8re vurderingen og planleggingen, dokumentere prosessen og diskutere med andre teammedlemmer etter behov. N\u00e5r vurderings- og planleggingsfasen er over, vil agenten oppdatere statusen til foresp\u00f8rselen og angi at den trenger godkjenning. Lederen vil bli varslet om at foresp\u00f8rselen trenger godkjenning via en automatisk e-post. Hvis en sluttbruker eller interessent utf\u00f8rer godkjenningen, kan de gj\u00f8re det ved hjelp av <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>foresp\u00f8rselsportalen<\/u><\/a> . Hvis en sluttbruker sendte inn foresp\u00f8rselen, kan de ogs\u00e5 overv\u00e5ke fremdriften eller delta i en samtale i foresp\u00f8rselsportalen. Hvis lederen som utf\u00f8rer godkjenningen er en OneDesk-bruker, kan de godkjenne foresp\u00f8rselen via den prim\u00e6re nett- eller mobilappen for OneDesk.        <\/p>\n\n<p class=\"wp-block-paragraph\">Etter implementering, sett foresp\u00f8rselsstatusen til fullf\u00f8rt. Du kan forbedre endringsh\u00e5ndteringsprosessen ved \u00e5 dokumentere prosessene dine ved hjelp av <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>kunnskapsbasen<\/u><\/a> .   <\/p>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-setup-your-change-management-workflow\">Konfigurer arbeidsflyten for endringsh\u00e5ndtering<\/h2>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-create-a-ticket-type\">Trinn 1: Opprett en billetttype<\/h3>\n\n<p class=\"wp-block-paragraph\">I OneDesk kan du ha flere sakstyper for ulike tjenester eller prosesser. Hver type kan ha separate statuser, skjemaer og automatiseringer. Det f\u00f8rste trinnet for \u00e5 sette opp endringsh\u00e5ndteringsprosessen er \u00e5 opprette en sakstype for den.    <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Billetter &gt; Billetttyper &gt; velg \u00abVis skjulte typer\u00bb. Aktiver en ny type og gi den et passende navn, for eksempel \u00abEndre\u00bb.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tips:<\/strong> Du kan opprette sakstyper for ulike kategorier av endringer, for eksempel standardendringer eller n\u00f8dendringer.  <\/p>\n\n<p class=\"wp-block-paragraph\">Ved siden av denne nye sakstypen velger du \u00abAdministrer statuser\u00bb. Konfigurer de relevante statusene som samsvarer med trinnene i arbeidsflyten for endringsh\u00e5ndtering. <\/p>\n\n<p class=\"wp-block-paragraph\">For eksempel vil f\u00f8lgende statuser fungere for en enkel endringsh\u00e5ndteringsflyt:  <\/p>\n\n<p class=\"wp-block-paragraph\">\u00abNy\u00bb \u2013 Ikke startet tilstand<\/p>\n\n<p class=\"wp-block-paragraph\">\u00abUnder planlegging\u00bb \u2013 Status p\u00e5g\u00e5r<\/p>\n\n<p class=\"wp-block-paragraph\">\u00abTrenger godkjenning\u00bb \u2013 Status p\u00e5g\u00e5r<\/p>\n\n<p class=\"wp-block-paragraph\">\u00abImplementert\u00bb \u2013 Ferdig tilstand<\/p>\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/fb7682ee-0c86-42b6-97b6-704ef1340e27\" alt=\"\"\/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-create-relevant-custom-fields\">Trinn 2: Opprett relevante tilpassede felt  <\/h3>\n\n<p class=\"wp-block-paragraph\">Deretter m\u00e5 du sannsynligvis opprette noen egendefinerte felt for sakene dine. Egendefinerte felt kan hjelpe deg med \u00e5 fange opp informasjon om endringsforesp\u00f8rselen som er spesifikk for bedriften din.   <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Tilpassede felt &gt; Opprett tilpasset felt.  <\/p>\n\n<p class=\"wp-block-paragraph\">Noen eksempler p\u00e5 tilpassede felt du kan opprette inkluderer: Haster eller Avdeling. S\u00f8rg for \u00e5 legge det til i saksdetaljpanelet i vinduet for oppretting av tilpassede felt. Vi legger det til i det kundevendte nettskjemaet senere.    <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e6r mer om <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-966c952b-672d-486a-bc70-fd54c4d59d0f?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>egendefinerte felt<\/u><\/a> .  <\/p>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-create-your-internal-form-template\">Trinn 3: Opprett den interne skjemamalen<\/h3>\n\n<p class=\"wp-block-paragraph\">IT-teamet ditt kan bruke et internt skjema til \u00e5 starte en ny endringsforesp\u00f8rsel i OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Skjemaer. Velg skjemaet under sakstypen \u00abEndring\u00bb. Legg til de egendefinerte feltene du opprettet i skjemaet. Du kan angi standardverdier for ethvert felt i skjemaet. Standardverdiene vil bli forh\u00e5ndsutfylt n\u00e5r du oppretter en ny endring, noe som betyr at nye foresp\u00f8rsler er raskere \u00e5 opprette.      <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tips<\/strong> : Du kan opprette flere skjemaer for endringsforslaget ditt, hvert med forskjellige standardverdier.<\/p>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-create-the-form-for-your-end-users-customers\">Trinn 4: Opprett skjemaet for sluttbrukerne\/kundene dine  <\/h3>\n\n<p class=\"wp-block-paragraph\">Et nettskjema kan brukes av sluttbrukere, kunder eller interessenter til \u00e5 sende inn en ny endringsforesp\u00f8rsel. G\u00e5 til Admin &gt; Nettskjemaer &gt; Opprett et nytt nettskjema for sakstypen \u00abEndring\u00bb. <\/p>\n\n<p class=\"wp-block-paragraph\">Konfigurer skjemamenyen, tittelen og undertittelen etter eget \u00f8nske.  <\/p>\n\n<p class=\"wp-block-paragraph\">Legg til passende felt (inkludert de egendefinerte feltene du opprettet tidligere) i nettskjemaet ditt. For \u00e5 sikre at all informasjon registreres, kan du angi felt etter behov.   <\/p>\n\n<p class=\"wp-block-paragraph\">Tips: Etter innsending kan den som har sendt inn foresp\u00f8rselen se den fra <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>billettportalen<\/u><\/a> .<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-automate-the-workflow\">Trinn 5: Automatiser arbeidsflyten  <\/h3>\n\n<p class=\"wp-block-paragraph\">Til slutt, la oss sette opp noen automatiseringer for \u00e5 f\u00e5 alt til \u00e5 g\u00e5 knirkefritt og effektivt. Automatiseringer kj\u00f8rer p\u00e5 foresp\u00f8rsler n\u00e5r de oppfyller en betingelse, og utf\u00f8rer deretter en handling. <\/p>\n\n<p class=\"wp-block-paragraph\">Du b\u00f8r opprette minst to automatiseringer for \u00e5 forenkle endringsh\u00e5ndteringsprosessen.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00f8rst, for \u00e5 tilordne en agent (eller flere agenter) til den f\u00f8rste foresp\u00f8rselen<\/li>\n\n\n\n<li>For det andre, \u00e5 varsle en leder om at foresp\u00f8rselen m\u00e5 godkjennes.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">For den f\u00f8rste automatiseringen velger du Kj\u00f8r p\u00e5 sakstypen \u00abendring\u00bb. For utl\u00f8seren velger du \u00abelement opprettes\u00bb. For handlingen velger du Tildeler og legger til den\/de relevante agenten(e) som skal jobbe med det f\u00f8rste trinnet.   <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/2860ad5a-188f-40e9-8fbc-eaea06a452e0\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">For den andre automatiseringen velger du typen \u00abendring\u00bb for \u00abkj\u00f8rer p\u00e5\u00bb. For utl\u00f8seren velger du Endringer i livssyklusstatus til \u00abTrenger godkjenning\u00bb. For handlingen velger du Send e-postmal. Skriv inn e-postadressen som skal sendes til lederen eller interessenten n\u00e5r foresp\u00f8rselen m\u00e5 godkjennes.     <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/3cce2259-1526-47a6-bba9-0d3f8583dcc9\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Du kan konfigurere disse automatiseringene etter dine behov. Du kan for eksempel tilordne foresp\u00f8rselen basert p\u00e5 valgte egendefinerte felt, flytte foresp\u00f8rselen til et bestemt prosjekt og mer.   <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e6r mer om automatiseringer: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Om automatiseringer<\/u><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Arbeidsflyten for endringsh\u00e5ndtering er n\u00e5 satt opp. Du kan gjerne endre arbeidsflyten etter behov eller etter hvert som prosessene endres. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Endringsh\u00e5ndtering er en tiln\u00e6rming for \u00e5 h\u00e5ndtere organisatoriske endringer, som kan omfatte prosesser, infrastruktur eller teknologi. M\u00e5let er \u00e5 implementere endringer smidig, med minimal risiko for brukerne. I brukerst\u00f8ttesammenheng refererer prosessen vanligvis til IT-endringsh\u00e5ndtering. Denne artikkelen skisserer en grunnleggende IT-endringsh\u00e5ndteringsprosess med OneDesk. Du kan endre denne flyten slik du synes passer for \u00e5 samkj\u00f8re den [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9716],"tags":[],"class_list":["post-293717","post","type-post","status-publish","format-standard","hentry","category-1-hvordan-bruke-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Endringsledelse | OneDesk brukerst\u00f8tteblogg<\/title>\n<meta name=\"description\" content=\"Minimer virkningen av hendelser\/problemer med en automatisert endringsh\u00e5ndteringsprosess. 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L\u00e6r hvordan du implementerer endringsh\u00e5ndtering med OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/no\/how-to-change-management\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-09T20:37:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-09T20:37:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/app.onedesk.com\/cware\/view\/fb7682ee-0c86-42b6-97b6-704ef1340e27\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Endringsledelse | OneDesk brukerst\u00f8tteblogg","description":"Minimer virkningen av hendelser\/problemer med en automatisert endringsh\u00e5ndteringsprosess. 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