Manage your projects,
Support your customers,
Provide services.
Why OneDesk?
Manage Projects Tickets & Tasks Customer Support Communication Time Tracking Teams Customer Invoicing with OneDesk
OneDesk combines online HelpDesk and Project Management software.
Serve your customers and manage team projects with one application.
Powerful Ticketing & HelpDesk Software
OneDesk combines online HelpDesk and Project Management software. Serve your customers
and manage team projects with one application.
Easily add client-facing apps to your website. The ticket portal lets customers login to view, submit and discuss their tickets. The knowledge-base lets clients find answers to common questions themselves. more
Automate your workflows to pipe tickets through triage, replies, status-changes, assignments, and more.
Combine the detailed planning of traditional project management with easy-to-use agile status boards. more
Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too. more
Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time. more
Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more
Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, QuickBooks, WordPress, Office and more
Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time. more
End-to-End Professional Services Automation
Deliver projects, track time, and bill clients with OneDesk’s Professional Services Automation features.
Set your rates from a variety of levels, including retainer structures. Monitor your project budgets in real-time as your team logs billable work.
Create invoices for billable time in just a few clicks and send directly from OneDesk. Plus, use our deep integration with QuickBooks Online to copy over, send, and sync invoices.
Use one-click email to ticket integration to provide ongoing support and improve communication on project tasks.
Provide your clients tools to stay updated or receive support. Enable self-service options including the client portal, knowledgebase, and request forms.