OneDesk, the complete alternative to BigTime
Why look for BigTime alternatives?
BigTime is a versatile PSA software with features such as project management, capacity planning, and billing. Despite this, BigTime might not be the best fit for every team.
Some reviewers mention downsides such as:
- Limited customization options
- High costs
They offer four plan levels with varying features. You can expect to pay $20 per user/month for their lowest tier and up to $60 per user/month for enterprise features.
Meet OneDesk, the all-in-one BigTime alternative
OneDesk is a work management solution which offers nearly all the features of BigTime including resource & project management, time tracking, and invoicing. In addition, OneDesk provides more tools for client support and collaboration such as request forms, email integration, and full ticketing features. OneDesk offers three plans starting at $11.99 per user/month, with the highest level tier which includes advanced enterprise features at only $15.99 per user/month.
OneDesk’s pricing is based on the number of users, with unlimited customers, and projects. Pricing starts at only $11.99 per user/month when billed annually.
Let’s see how OneDesk and BigTime stack up next to each other.
Compare OneDesk vs. BigTime
| OneDesk | BigTime | |
|---|---|---|
| Price | $11.99 - $15.99per agent per month paid annually | $20 - $60per agent per month paid annually |
| Project Management |  | |
| Project Templates | | |
| Tasks and Sub-tasks | | |
| Gantt charts | | |
| Dashboards | | |
| Custom Reports | | |
| Time Tracking | | |
| Timesheets | | |
| Custom Fields | | |
| QuickBooks Online Integration | | |
| Retainer Calculator for Invoicing | | |
| Project Profit Margin | | |
| Capacity Planning / Capacity Board | | |
| Custom Request Forms | |  |
| SSO | | |
| Skills Tracking | | |
| Full Client Support Functionality | | |
| Live Chat | | |
| Knowledge Base | | |
| SLA | | |
| Custom views | | |
| Client Portal | | |
| Ticketing | | |
What makes OneDesk the ideal BigTime alternative?
Deliver profitable projects
Get complete and robust project management features.
Plan projects visually and ensure deadlines are met. Use Kanban boards, Gantt charts, calendars and more. Get a complete picture of moving parts. Drill down to the data you need and see how projects are progressing in real-time.
Smooth QBO integration
Many reviews state that BigTime is difficult to integrate with QuickBooks Online. In comparison, OneDesk offers a very smooth QBO integration. Create invoices for billable time with just a few clicks of a button. Copy over OneDesk invoices to QBO. Or, send invoices from in OneDesk directly via QBO, payments will be synced back to the invoice in OneDesk.
Simplify your time tracking
Keep track of every billable and non-billable minute with task timers and timesheets. Record time from the web browser, mobile browser, or mobile app. Plus, create invoices from billable time with just a few clicks.
Provide ongoing client support
Provide real-time project updates and ongoing client support.
- Capture requests through email integration and custom request forms.
- Assign, respond, and resolve requests from one central application.
- Send updates, questions, or files to clients.
- Turn requests into project tasks.
Enable client project collaboration
Make use of the client-facing applications to give your clients additional avenues for support and collaboration. Allow your clients to raise tickets, monitor progress, stay up-to-date, and facilitate communication.
- Win over prospects with live chat.
- Keep clients updated by enabling a client portal.
- Receive requests from customizable forms.
Highly competitive pricing
Frequently asked questions about OneDesk and BigTime
How much does BigTime software cost?
BigTime offers four plan levels ranging from $20 per user/month to $60 per user/month. Each plan offers different features, integrations, and support options.
What is a good alternative to BigTime software?
There are a number of software alternatives to BigTime. Look for project management and PSA software solutions with features such as capacity planning, invoicing, and project planning. We think OneDesk is an excellent alternative to BigTime. OneDesk is popular with professional service companies in industries from IT to HR and legal services. As an alternative, OneDesk offers a range of robust features for planning projects, billing, and providing customer support.
Why is OneDesk a good alternative to BigTime software?
OneDesk offers all the must-have-features of BigTime, such as:
- Time tracking
- Project management
- Invoicing
- Custom reporting
- Resource planning
With that in mind, OneDesk also offers more features to support client projects, engage prospects, and collaborate with clients or colleagues. For example, OneDesk has a seamlessly integrated ticketing system. Capture requests and incorporate them into a project. Or, provide ongoing support alongside your project delivery. Even with all these features OneDesk is the more affordable option.
What does OneDesk offer over BigTime?
If you are a service business that supports clients or collaborates on client projects, OneDesk is made with you in mind! Use email integration and request forms to capture, respond, and resolve requests from one central location. Plus give your clients more options to submit requests or collaborate on projects with integrated email, file sharing, a client portal, and live chat.
See how OneDesk is the best BigTime alternative
Evaluate OneDesk for yourself with our completely free 14-day trial. It’s easy to get started with our onboarding guide and other resources. You can also book a demo to see OneDesk in action.