OneDesk, the flexible HappyFox alternative
Optimize help desk & project management in one app with OneDesk, a great alternative to HappyFox.
Why look for HappyFox alternatives?
HappyFox is an established help desk software providing numerous features such as omnichannel ticketing, SLAs, a knowledgebase, and automation routing. While HappyFox is a good solution, it won’t fit the needs of every team.
Reviewers mention pains such as:
- Limited customization – such as no conditional custom fields.
- High costs for smaller teams.
- Lack of advanced time tracking or project management integration.
Happy Fox has a basic plan with limited features and users for $9/user a month. For all the features you are looking at $99/user a month or more for the bespoke enterprise plan.
Meet OneDesk, the all-in-one HappyFox alternative
OneDesk matches nearly all of the numerous help desk features of HappyFox. OneDesk includes multi-channel ticketing, SLA management, and a self-service knowledgebase.
OneDesk is also a unique solution with project management seamlessly integrated into one app. Take things one step further by turning tickets into tasks, create numerous automations, track projects, and even manage time tracking and invoicing. OneDesk starts at only $11.99 per user/month. Our advanced enterprise comes in at only $15.99 per user/month.
Compare OneDesk vs. Happyfox
| OneDesk | HappyFox | |
|---|---|---|
| Price (users) | $11.99 -15.99 per user/month paid annually | $9-$99 per user/month paid annually |
| Live chat |  | |
| Macros | | |
| Round robin assignment | | Only in $59+/month plans |
| SLA management | | |
| SLA breach notification | | Only in $59+/month plans |
| Kanban view | | Only in $59+/month plans |
| Knowledge base | | |
| Dashboard | | |
| Satisfaction surveys |  | Only in $59+/month plans |
| SSO capabilities | | |
| Custom fields | | |
| Customer portal | | |
| Integrations | | |
| Project management | | |
| Task management | | Only in $99+/month plans |
| Transform tickets to tasks | | |
| Gantt charts | | |
| Unlimited projects | | |
| Timesheets | | |
| Invoicing / quoting | | |
What makes OneDesk the ideal HappyFox alternative?
Multichannel ticketing
Capture, categorize, assign, manage, and resolve tickets. Tickets can be created automatically from emails, as well as live chat, the customer portal or webforms. Use custom ticket views to organize, track, and manage tickets efficiently.
Self-service tools
OneDesk includes multiple self-service tools to enhance your support options, including a:
- Knowledgebase
- Ticket portal
- Custom ticket forms
- Ai-powered live chat
What can OneDesk offer over Happyfox?
Help desk & project management in one
Time tracking
Frequently asked questions about HappyFox
What is a good alternative to HappyFox?
There are a number of help desk alternatives to HappyFox. Look for help desk solutions with features such as live chat, email ticketing, automation, and a knowledgebase. We think OneDesk is an excellent alternative to HappyFox. OneDesk offers a range of robust features for managing your help desk from SLAs, automations, a customer portal, knowledgebase, and custom ticket fields.
Why is OneDesk a good alternative to HappyFox?
OneDesk offers all the must-have-features of HappyFox, such as:
- Email ticketing
- Customer portal
- Knowledgebase
- SLAs
- Time tracking
- Routing rules
With that in mind, OneDesk also offers more features to manage projects and customize your experience. For example, OneDesk allows you to create conditional fields or hide fields you don't need. Even with all these features OneDesk is the more affordable option.
What is the difference between OneDesk and HappyFox?
OneDesk has many similar features to HappyFox that allow you to manage your help desk and promote self-service. The biggest difference is that OneDesk is like having multiple apps in one. OneDesk has time tracking, project management, and invoicing seamlessly integrated.
See how OneDesk is the best HappyFox alternative
Evaluate OneDesk for yourself with our completely free 14-day trial.
