OneDesk, the flexible HappyFox alternative

Optimize help desk & project management in one app with OneDesk, a great alternative to HappyFox.

Why look for HappyFox alternatives?

HappyFox is an established help desk software providing numerous features such as omnichannel ticketing, SLAs, a knowledgebase, and automation routing. While HappyFox is a good solution, it won’t fit the needs of every team.

Reviewers mention pains such as:

Limited customization – such as no conditional custom fields.
High costs for smaller teams.
Lack of advanced time tracking or project management integration.

Happy Fox has a basic plan with limited features and users for $9/user a month. For all the features you are looking at $99/user a month or more for the bespoke enterprise plan.

Meet OneDesk, the all-in-one HappyFox alternative

OneDesk matches nearly all of the numerous help desk features of HappyFox. OneDesk includes multi-channel ticketing, SLA management, and a self-service knowledgebase.

OneDesk is also a unique solution with project management seamlessly integrated into one app. Take things one step further by turning tickets into tasks, create numerous automations, track projects, and even manage time tracking and invoicing. OneDesk starts at only $11.99 per user/month. Our advanced enterprise comes in at only $15.99 per user/month.

Compare OneDesk vs. Happyfox

	OneDesk	HappyFox
Price (users)	$11.99 -15.99 per user/month paid annually	$9-$99 per user/month paid annually
Live chat
Macros
Round robin assignment		Only in $59+/month plans
SLA management
SLA breach notification		Only in $59+/month plans
Kanban view		Only in $59+/month plans
Knowledge base
Dashboard
Satisfaction surveys		Only in $59+/month plans
SSO capabilities
Custom fields
Customer portal
Integrations
Project management
Task management		Only in $99+/month plans
Transform tickets to tasks
Gantt charts
Unlimited projects
Timesheets
Invoicing / quoting

What makes OneDesk the ideal HappyFox alternative?

Multichannel ticketing

Capture, categorize, assign, manage, and resolve tickets. Tickets can be created automatically from emails, as well as live chat, the customer portal or webforms. Use custom ticket views to organize, track, and manage tickets efficiently.

Self-service tools

OneDesk includes multiple self-service tools to enhance your support options, including a:

Knowledgebase
Ticket portal
Custom ticket forms
Ai-powered live chat

What can OneDesk offer over Happyfox?

Help desk & project management in one

While HappyFox offers a versatile help desk solution, you will need to pay for two applications to plan and manage projects. Alternatively, with OneDesk, you can manage your help desk and project management with one robust tool.Convert tickets into tasks. Plan and schedule tasks and projects with the Gantt chart, roadmap and calendar. Set a budget and monitor your planned and actual costs in real time, and much more.

Time tracking

HappyFox offers limited time tracking with their plans. OneDesk goes further, allowing you to utilize built in timers and timesheets. OneDesk allows users to submit billable or non-billable timesheets. Track and monitor planned and actual progress on tasks with to-the-minute built in timers. View, sort, filter, and export timesheets from the Timesheets portal. View KPIs or generate detailed reports of your team’s work within OneDesk’s Analytics portal.

Frequently asked questions about HappyFox

What is a good alternative to HappyFox?

There are a number of help desk alternatives to HappyFox. Look for help desk solutions with features such as live chat, email ticketing, automation, and a knowledgebase. We think OneDesk is an excellent alternative to HappyFox. OneDesk offers a range of robust features for managing your help desk from SLAs, automations, a customer portal, knowledgebase, and custom ticket fields.

Why is OneDesk a good alternative to HappyFox?

OneDesk offers all the must-have-features of HappyFox, such as:

With that in mind, OneDesk also offers more features to manage projects and customize your experience. For example, OneDesk allows you to create conditional fields or hide fields you don't need. Even with all these features OneDesk is the more affordable option.

What is the difference between OneDesk and HappyFox?

OneDesk has many similar features to HappyFox that allow you to manage your help desk and promote self-service. The biggest difference is that OneDesk is like having multiple apps in one. OneDesk has time tracking, project management, and invoicing seamlessly integrated.

See how OneDesk is the best HappyFox alternative

Evaluate OneDesk for yourself with our completely free 14-day trial.