Powerful yet affordable alternative to Kayako
OneDesk is a support platform designed to manage the full customer lifecycle. See how OneDesk compares to Kayako.
Key differences : OneDesk vs Kayako
Kayako is a veteran in the customer support software avenue. Their platform is focused on providing a unified inbox for tickets and live chat. Other features include self-service via a knowledge base and AI integration.
OneDesk is a work management software that provides a cloud or self-hosted platform designed to improve customer relationships. It offers products to manage the full client life-cycle from customer support to project delivery and billing. It offers features to support customers across channels, automate workflows, and customize reporting.
Pros and cons of Kayako
- Omnichannel ticketing
- AI features
- Included Help Center
- Unclear, often high pricing
- Lack of advanced reporting
- Limited automation
- Basic customization
Top reasons to search for a Kayako alternative
Some of the reasons why Kayako users looks for alternative to manage their customer support:
- Features feel outdated
- Automations that don't scale
- Pricing too high
- Lackluster customer support
Compare OneDesk and Kayako
Key feature comparison
| OneDesk | Kayako | |
|---|---|---|
| Omnichannel Ticket Capture | ||
| Live Chat | ||
| Help Center | ||
| Satisfaction Surveys | ||
| Voice / IVR | ||
| SLA Management | ||
| Flexible Automation | ||
| Advanced Reporting | ||
| Time Tracking |
Pricing and plans
OneDesk
Enterprise tier help desk pricing-
Free support
-
Unlimited automation
-
Self hosted or cloud
-
Enterprise security
-
Unlimited customers
Kayako
Enterprise tier pricing-
Paid support
-
Basic automation
-
No self hosted option
Why OneDesk is one of the best alternatives to Kayako
The powerful features you need
OneDesk helps businesses manage and resolve customer inquires with key support features:
- Ticket management
- Live chat / messenger
- AI agent, summaries, and help center
- Custom workflows
- Integrated self-service
Advanced features for less
Kayako only offers one plan, and at a pretty high price for SMBs. Meanwhile OneDesk offers transparent and flexible pricing that scales. With OneDesk, even the lowest tier plan offers advanced features like reporting, smart automation, email integration, live chat, and a help center.
Manage the full customer lifecycle
Do you perform work for a customer or bill for your support? OneDesk’s work management plan offers an all in one solution to manage the full customer lifecycle in one app.
6 reasons teams choose OneDesk
Cost-effective
Get enterprise level features without the enterprise cost.
Expandable
Replace multiple subscriptions with an all-in-one product suite.
Customizable
Easy to start yet one of the most customizable solutions.
Flexible
Deploy on the cloud or on-premise.
All-in-one
Handle tickets, chat, tasks, and more in one platform.
Collaborative
@ mention your team and share files in-context.
FAQ
Kayako has more of a focus on social media and e-commerce ticketing. OneDesk is best for B2B or internal support teams with ticketing for email, phone, website, and messaging platforms like Microsoft Teams.
OneDesk is more affordable and offers some functionality not available in Kayako, including:
- Direct email integration
- More ticket channels
- Option to manage client tasks/projects together
The best alternative to Kayako depends on the needs and budget of your team. We think OneDesk is a great alternative because it covers all the basic support features of Kayako, but is more unified and scalable plus does more for the price.
OneDesk has an import feature that makes migration easy. It allows you to easily add customers, articles, and legacy tickets,
Feel free to book a demo with our team! We would be happy to show you the product and answer any questions.