OneDesk, the Workfront alternative

OneDesk is an alternative to Workfront that provides a robust task, project, and request management solution. See how you can get more done with OneDesk. 

Why look for Workfront alternatives?

Workfront is a web-based work management and project management software. They remain fairly tight-lipped about the investment it takes to use their software; however, the minimum expected spend is around $30 per user/month. They have four plans in total, each varying in the features they offer. While Workfront offers a good array of task management features, it will not meet the needs of every team. To reach the next level of team or client communication and collaboration you’ll need to consider other tools. That’s where a Workfront alternative like OneDesk comes in.  

Meet OneDesk, the all-in-one Workfront alternative

OneDesk is a cloud-based application that combines project management and request management into one robust tool.  For a fraction of the cost, OneDesk provides many of the features in Workfront’s highest ‘enterprise level’ plan. In addition, OneDesk includes complete request management as well as improved client communication with email management, a customer portal and live chat application. Best of all, OneDesk provides transparent and affordable pricing. 

Let’s see how Workfront and OneDesk stack up next to each other.

Compare OneDesk and Workfront

OneDeskWorkfront
Price (users)$11.99 - 15.99 per user/month billed annually$30-$$$ per user/month
Plan & assign workFeature includedFeature included
PortfoliosFeature includedFeature included
Project templatesFeature includedFeature included
Board viewFeature includedFeature included
Custom formsFeature includedFeature included
Document review/commentingFeature not includedFeature included
DashboardsFeature includedFeature included
Resource managementFeature includedFeature included
Microsoft Outlook integrationFeature includedFeature included
Google Drive integrationFeature includedFeature included
Time trackingFeature includedFeature included
Mobile appFeature includedFeature included
Live customer chatFeature includedFeature not included
Real-time team chatFeature includedFeature not included
AI chatbotFeature includedFeature not included
Transform tickets to tasksFeature includedFeature not included
Customer portalFeature includedFeature not included
Knowledge baseFeature includedFeature not included
Gantt chartsFeature includedFeature not included
Task dependenciesFeature includedFeature not included
QuotingFeature includedFeature not included
InvoicingFeature includedFeature not included

Top reasons to switch from Workfront to OneDesk

Expand your client collaboration

Customer applications allow you to share & collaborate with your clients. Workfront does not offer customer apps. OneDesk customer-facing applications include: the web widget, live chat, request forms, and knowledgebase. The widget lets clients connect to the apps on your website. If you prefer you can provide your clients links directly to the customer-facing applications. Clients can connect instantly through live chat, interact and stay updated via the customer portal, submit requests or inquiries through webforms, or explore your company with the built-in knowledgebase.

Real-time team collaboration

Communicate and collaborate directly with your team through the built-in and real-time messenger. Direct messages can stand alone or be connected to your work items. Connecting messages allows you to work in-context and reduce redundancy.

OneDesk also offers email to ticket (or task) creation. Clients can submit ideas or requests and communicate from their email. Reply to these emails directly from OneDesk.

With OneDesk, there’s no need to switch between multiple applications.

customer web form

Support & request management

Workfront is only a project management tool. Alternatively, OneDesk offers complete project management and support or request management capabilities so you can manage multiple departments and requirements from one application. Let clients submit tickets for support issues, bug fixes, change requests, or anything else. Then easily convert and escalate any ticket into a task or into entire projects.

Frequently asked questions about Workfront

There are a number of project management tools on the market. Some of Workfront's competitors include OneDesk, Asana and Trello. Many competitors focus primarily on certain task management features. For instance, Trello is known for its Kanban-based approach but lacks integration and analytics. Alternatively, OneDesk is a highly versatile competitor. You can manage your work with a Kanban board, Gantt chart, calendar or task list. OneDesk also offers a variety of integrations and real-time KPI dashboards. One thing that makes OneDesk stand out from the competition is the seamlessly integrated support and request management.

When looking for a Workfront alternative, consider the needs of your business as well as your workflow. Many solutions lack the flexibility or customization options to work for all businesses. OneDesk is a great alternative to Workfront because it is easy to learn and get started but can also be completely customized. Configure your own lifecycle statuses, custom fields, automations, work views and much more. 

The main differences between OneDesk and Workfront are the communication tools and overall versatility OneDesk provides.  

With OneDesk you get an all-in-one solution:

See how OneDesk is the best Workfront alternative

Evaluate OneDesk for yourself with our completely free 14-day trial.

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