OneDesk's Professional Services Automation

OneDesk is a full cycle professional service automation software. Provide support, manage projects, track time, and invoice clients – all from one application.

Meet OneDesk's professional services automation software

One place to manage communication

Connect multiple channels including email, chat, and forms to take in requests for your services or support. Organize and respond to all requests in one centralized app. 

team collaboration

Plan & deliver great projects

Build out projects from incoming requests. Plan and estimate work, assignments, costs, and schedules. Use robust features to stay on track, such as Kanban boards, Gantt charts, subtasks, dependencies, and more.
project planning organization

Stay on budget & get paid

Prevent projects from going over budget by monitoring progress and costs in real-time. Send quotes based on your project templates. Create invoices for projects or tracked time.

Financials budget management

PSA software built for client support

Optimize the way you communicate with your clients. Take in requests for new projects or handle ongoing support from multiple channels. Capture, respond, and resolve from one place. 

Client project planning & delivery

Centralize project data to get full visibility. Plan the full lifecycle of your client projects and monitor progress in real-time. 

planning tools for project management software

Financials

OneDesk’s PSA software lets you manage your projects and clients from the first quote to every subsequent invoice. 

Integrated PSA support tools & collaboration

OneDesk includes integrated tools for your customers or prospects to log requests and interact with your team. The customer apps include: live chat, request forms, the web portal, and knowledgebase. 

Explore OneDesk's PSA software features

OneDesk offers a full suite of robust professional service automation tools to deliver exceptional projects.

Dashboard and reports

A quick glance at the dashboard gives you real-time statistics about the status of your tickets, team performance, and more. Drive decisions by creating detailed reports about your projects and support tickets in PDF or Excel formats.

analytics charts

Communicate on-the-go

Available for iOS and Android, the OneDesk professional service automation mobile app lets your team use their OneDesk account while on the go. 

  • Access and update  assignments.
  • Log requests.
  • Reply to and resolve chats or tickets.
  • Submit timesheets to log work performed.
  • Follow and engage in discussions on items with customers and colleagues.
mobile tickets list view

Get complete visibility

View the information you need the way you want. Choose from a variety of layouts such as Kanban, Gantt, or calendar. Filter, group or sort on any property. Save your custom views, share them with your team, and switch between each view as needed.

custom work view

Streamline your services

14 day free trial. No credit card required. 

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