HIPAA-Compliant Project Management
We know a high level of security and privacy is important. And those organizations dealing with Protected Health Information (PHI) need to adopt specific standards met by a HIPAA-compliant project management solution. That’s why OneDesk can be used in a HIPAA compliant environment. OneDesk provides a full project management and client support solution in one robust app.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) is a law enacted by the United States congress that stipulates standards for healthcare providers and healthcare related organizations. These standards mandate the protection and handling of protected health information (PHI) and other processes. For more information please see HIPAA guidelines
A secure HIPAA-compliant project management solution
OneDesk offers a high level of security:
- Hosted on Amazon Web Services (AWS), a cloud-based platform that provides a high level of security and HIPAA compliance.
- On-premise or private cloud options are also available.
- Data encryption over SSL.
- Frequent data back-ups.
- Activity audit controls.
- User authentication and user-level access controls.
- Two factor authentication.
- Additional configurations and advanced security features to avoid accidentally exposing PHI.
For organizations looking to meet HIPAA compliance we provide our business associate agreements (BAA) upon request. We also provide you with the information to configure your account in compliance with HIPAA. These additional advanced security features should be configured to best avoid PHI violations. For more information on the process see: HIPAA compliance with OneDesk. HIPAA-enabled accounts include: the signed BAA and ALL features for $29/user per month, billed on an annual basis.
HIPAA-compliant project management features
Plan and manage administrative or operational tasks and projects with a HIPAA-compliant project management solution. OneDesk offers a suite of features to work efficiently and meet project goals.
Streamline your workflow with automations
Versatile automation tools allow you to cut down on repetitive tasks. Set up actions to run based on a variety of conditions. For example, automatically:
- Assign tasks to teams or individuals.
- Create new tasks or projects.
- Update the status of a task.
- Send email notifications.
- And more!
Deep task management
Breakdown projects into tasks and subtasks. Assign and prioritize tasks or subtasks in order to keep track of what needs to be done. The task detail panel contains everything required to work on a task or monitor its progress. For example, update the status or progress, log time, check the due date, or send a message to a colleague.
Plan work with multiple views
Plan and schedule tasks and projects in the way you need. Use the Gantt chart to visually plan tasks and create dependencies. Use the Kanban board to drag and drop tasks into a different status or to assign a task. Filter, group, and customize your work view and save it for later. You can switch between your views seamlessly.
Team and stakeholder collaboration
OneDesk is a collaborative project management app. Use the built-in messenger to communicate and share files with your team in OneDesk. Link a conversation to a task in order to keep messages relevant and in-context. With email integration, you can also send messages to clients or stakeholders directly to their inbox.
Monitor efficiency and make data-driven decisions
Spend less time with tedious data entry by exporting data on tasks and projects with configurable reports. Run or schedule PDF or CSV reports with the click of a button. You can also analyze your KPIs with a large variety of real-time charts and graphs.
Support patients and customers
OneDesk’s HIPAA-complaint project management system provides a unique range of customer support features. Your team can make use of the client applications, designed to engage your stakeholders, patients, or customers. Client applications include the knowledgebase, portal, live chat, and webforms.
