{"id":125642,"date":"2021-08-25T13:30:40","date_gmt":"2021-08-25T13:30:40","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-item-criacao-configuracao\/"},"modified":"2022-05-20T21:06:46","modified_gmt":"2022-05-20T21:06:46","slug":"onedesk-getting-start-item-criacao-configuracao","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-item-criacao-configuracao\/","title":{"rendered":"OneDesk &#8211; Come\u00e7ar: Cria\u00e7\u00e3o de item &amp; Configura\u00e7\u00e3o"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>O OneDesk d\u00e1-lhe a op\u00e7\u00e3o de ativar e personalizar os tipos de bilhetes e tarefas. \u00c9 melhor utilizar estes tipos apenas se desejar configurar fluxos de trabalho \u00fanicos para cada um. Evite criar v\u00e1rios tipos, se poss\u00edvel, para reduzir a complexidade desnecess\u00e1ria nos seus fluxos de trabalho.<\/p>\n<p>Pode encontrar estas op\u00e7\u00f5es de configura\u00e7\u00e3o na sua sec\u00e7\u00e3o administrativa. Clique no \u00edcone de engrenagem para aceder a defini\u00e7\u00f5es administrativas, encontrado em &#8220;mais aplica\u00e7\u00f5es&#8221;, e selecione bilhetes ou tarefas. Voc\u00ea \u00e9 capaz de criar at\u00e9 dez tipos de tarefas e dez tipos de bilhetes. Pode selecionar uma cor para cada tipo e alterar os \u00edcones designados. 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Pode encontrar estas op\u00e7\u00f5es de configura\u00e7\u00e3o na [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9840,9841,9868],"aiovg_tags":[],"class_list":["post-125642","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-pt-pt-onedesk-video-guide-pt-pt","aiovg_categories-02-gestao-de-projetos","aiovg_categories-03-definicoes-administrativas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cria\u00e7\u00e3o de artigos e | de configura\u00e7\u00e3o Come\u00e7ar | OneDesk Software App<\/title>\n<meta name=\"description\" content=\"O OneDesk permite-lhe ativar e configurar v\u00e1rios tipos de artigos. 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