{"id":125832,"date":"2021-08-26T12:10:22","date_gmt":"2021-08-26T12:10:22","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-auto-triagem-cliente-pedidos\/"},"modified":"2021-12-20T19:53:54","modified_gmt":"2021-12-20T19:53:54","slug":"onedesk-getting-start-auto-triagem-cliente-pedidos","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-auto-triagem-cliente-pedidos\/","title":{"rendered":"OneDesk &#8211; Come\u00e7ar: Pedidos de clientes de auto-triagem"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>A OneDesk ajuda-o a triagem autom\u00e1tica de pedidos de clientes. Pode criar automatiza\u00e7\u00f5es de fluxos de trabalho que podem tomar medidas assim que um pedido do cliente for recebido.  <\/p>\n<p>Para poder criar estas automatiza\u00e7\u00f5es, em primeiro lugar, navegue para a Aplica\u00e7\u00e3o dos Clientes clicando em Mais Aplica\u00e7\u00f5es na parte inferior e, em seguida, clicando na App clientes. Aqui, encontrar\u00e1 os seus clientes individuais agrupados sob as respetivas organiza\u00e7\u00f5es.  <\/p>\n<p>Clique duas vezes numa organiza\u00e7\u00e3o da empresa. Vou escolher o Orwell aqui. No painel de detalhes da organiza\u00e7\u00e3o, ver\u00e1 que pode encaminhar novos pedidos de clientes utilizando automatiza\u00e7\u00f5es de fluxo de trabalho.  <\/p>\n<p>Para isso, clique em &#8220;adicionar a\u00e7\u00e3o de encaminhamento&#8221; no final da regra de automa\u00e7\u00e3o. No pop-up, pode adicionar uma ou mais a\u00e7\u00f5es que ser\u00e3o tomadas assim que um novo pedido for recebido desta organiza\u00e7\u00e3o da empresa. Por exemplo, atribuiremos pedidos de entrada ao Christopher, que ser\u00e1 o gestor de conta designado para Orwell. Clique em &#8216;Guardar&#8217; para salvar a automatiza\u00e7\u00e3o e, agora, quando um novo pedido de Orwell chegar, ser\u00e1 automaticamente atribu\u00eddo a Christopher.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode mov\u00ea-lo para um projeto especificado, criar subtascos, fazer uma resposta individualizada e muito mais.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: A OneDesk ajuda-o a triagem autom\u00e1tica de pedidos de clientes. Pode criar automatiza\u00e7\u00f5es de fluxos de trabalho que podem tomar medidas assim que um pedido do cliente for recebido. Para poder criar estas automatiza\u00e7\u00f5es, em primeiro lugar, navegue para a Aplica\u00e7\u00e3o dos Clientes clicando em Mais Aplica\u00e7\u00f5es na parte inferior e, em seguida, clicando [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9840,9892,9876],"aiovg_tags":[],"class_list":["post-125832","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-pt-pt-onedesk-video-guide-pt-pt","aiovg_categories-06-automacoes","aiovg_categories-04-canais-de-comunicacao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pedidos de cliente de auto-triagem | Come\u00e7ar | OneDesk Helpdesk App<\/title>\n<meta name=\"description\" content=\"A OneDesk combina o software Help Desk &amp; Project Management. 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