{"id":125836,"date":"2021-08-26T12:15:55","date_gmt":"2021-08-26T12:15:55","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-email-tracking\/"},"modified":"2021-12-20T19:04:50","modified_gmt":"2021-12-20T19:04:50","slug":"onedesk-getting-start-email-tracking","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-email-tracking\/","title":{"rendered":"OneDesk &#8211; Come\u00e7ar: Rastreio de e-mail"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>A OneDesk guarda um registo de todos os e-mails enviados e recebidos pelo seu OneDesk nas \u00faltimas 72 horas. Isto permite-lhe ter total transpar\u00eancia dos seus e-mails.<\/p>\n<p>Pode ver os seus registos de e-mail clicando em Mais Aplica\u00e7\u00f5es no lado inferior esquerdo. Selecione Administra\u00e7\u00e3o e, em seguida, clique em E-mails. No topo, encontrar\u00e1 separadores para mensagens de correio de correio de entrada e sa\u00edda.<\/p>\n<p>No separador de sa\u00edda, pode ver os e-mails que a OneDesk enviou em seu nome. Pode ver a data de envio de e-mail, assunto, destinat\u00e1rio e estado. Clique no menu de a\u00e7\u00e3o ao lado do e-mail para ver mais detalhes, como o conte\u00fado do e-mail e muito mais.  <\/p>\n<p>Note que se estiver a enviar usando o seu pr\u00f3prio servidor SMTP n\u00e3o ser\u00e1 poss\u00edvel rastrear estes e-mails aqui e ter\u00e1 de contactar o administrador do servidor para o fazer.<\/p>\n<p>No separador de entrada, pode ver os e-mails que a onedesk recebeu em seu nome. Pode ver a data recebida, o assunto, o endere\u00e7o de e-mail do remetente original, e que a\u00e7\u00e3o esse e-mail de entrada resultou dentro do seu OneDesk. Por exemplo, este e-mail resultou na cria\u00e7\u00e3o de um bilhete. Clique no menu de a\u00e7\u00e3o ao lado do e-mail para ver mais detalhes ou para descarregar o e-mail.<\/p>\n<p>Tanto nos separadores de entrada como de sa\u00edda, tamb\u00e9m pode pesquisar atrav\u00e9s dos e-mails se precisar de encontrar um espec\u00edfico. Clique em atualizar para atualizar o ecr\u00e3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: A OneDesk guarda um registo de todos os e-mails enviados e recebidos pelo seu OneDesk nas \u00faltimas 72 horas. Isto permite-lhe ter total transpar\u00eancia dos seus e-mails. Pode ver os seus registos de e-mail clicando em Mais Aplica\u00e7\u00f5es no lado inferior esquerdo. Selecione Administra\u00e7\u00e3o e, em seguida, clique em E-mails. No topo, encontrar\u00e1 separadores [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9906],"aiovg_tags":[],"class_list":["post-125836","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-05-gestao-de-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>| de rastreio de e-mail Come\u00e7ar | OneDesk Helpdesk &amp; PM Software<\/title>\n<meta name=\"description\" content=\"A OneDesk guarda um registo de todos os e-mails que foram enviados e recebidos nas \u00faltimas 72 horas. 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