{"id":155929,"date":"2021-12-20T19:03:34","date_gmt":"2021-12-20T19:03:34","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-customer-management\/"},"modified":"2022-06-21T14:59:06","modified_gmt":"2022-06-21T14:59:06","slug":"onedesk-getting-start-customer-management","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-customer-management\/","title":{"rendered":"OneDesk &#8211; Come\u00e7ar: Gest\u00e3o de Clientes"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>Na OneDesk, \u00e9 capaz de controlar a forma como interage e gere os seus clientes.<\/p>\n<p>Na Aplica\u00e7\u00e3o ao Cliente, pode gerir tanto clientes como organiza\u00e7\u00f5es de clientes.<\/p>\n<p>Vamos abrir o painel de detalhes de uma organiza\u00e7\u00e3o de clientes clicando duas vezes no nome da organiza\u00e7\u00e3o. A partir daqui podemos adicionar um dom\u00ednio de e-mail ou v\u00e1rios dom\u00ednios de e-mail associados a esta organiza\u00e7\u00e3o. Novos clientes deste dom\u00ednio de e-mail ser\u00e3o automaticamente adicionados \u00e0 organiza\u00e7\u00e3o correta.<\/p>\n<p>Tamb\u00e9m pode escolher como encaminhar automaticamente quaisquer bilhetes ou tarefas desta organiza\u00e7\u00e3o do cliente. Atribua-os a agentes espec\u00edficos, equipas, projetos, SLAs, e muito mais.<\/p>\n<p>Tamb\u00e9m pode partilhar projetos com a organiza\u00e7\u00e3o do cliente. Dependendo das suas configura\u00e7\u00f5es nas aplica\u00e7\u00f5es do cliente, isso pode dar aos clientes acesso aos bilhetes e tarefas nestes projetos.<\/p>\n<p>Sob a organiza\u00e7\u00e3o do cliente, pode adicionar contas individuais de clientes. Tamb\u00e9m podemos abrir o painel de detalhes de um cliente. Aqui, podemos editar a informa\u00e7\u00e3o do cliente, clicar para ver os itens que solicitaram, ver os seus projetos seguidos, e muito mais.<\/p>\n<p>Como administrador, pode aceder \u00e0s defini\u00e7\u00f5es do cliente clicando em Mais Aplica\u00e7\u00f5es e, em seguida, administra\u00e7\u00e3o. Aqui, pode gerir os seus tipos de clientes e criar e adicionar campos personalizados aos registos de organiza\u00e7\u00e3o do cliente e do cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: Na OneDesk, \u00e9 capaz de controlar a forma como interage e gere os seus clientes. Na Aplica\u00e7\u00e3o ao Cliente, pode gerir tanto clientes como organiza\u00e7\u00f5es de clientes. Vamos abrir o painel de detalhes de uma organiza\u00e7\u00e3o de clientes clicando duas vezes no nome da organiza\u00e7\u00e3o. A partir daqui podemos adicionar um dom\u00ednio de e-mail [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9876],"aiovg_tags":[],"class_list":["post-155929","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-04-canais-de-comunicacao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>| de Gest\u00e3o de Clientes Come\u00e7ar | OneDesk Helpdesk &amp; PM App<\/title>\n<meta name=\"description\" content=\"A OneDesk permite-lhe gerir os seus clientes atrav\u00e9s de uma aplica\u00e7\u00e3o CRM. 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