{"id":155975,"date":"2021-12-20T19:04:17","date_gmt":"2021-12-20T19:04:17","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-customer-portal\/"},"modified":"2024-10-23T15:32:43","modified_gmt":"2024-10-23T15:32:43","slug":"onedesk-getting-start-customer-portal","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-customer-portal\/","title":{"rendered":"OneDesk &#8211; Introdu\u00e7\u00e3o: Portal de Tickets"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p><span style=\"font-weight: 400;\">O Portal de Tickets do OneDesk permite que seus clientes fa\u00e7am login e visualizem atualiza\u00e7\u00f5es sobre seus t\u00edquetes ou solicita\u00e7\u00f5es. Enquanto os clientes receber\u00e3o atualiza\u00e7\u00f5es por e-mail, o portal fornece um local centralizado para que eles visualizem seus t\u00edquetes e os discutam com voc\u00ea.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">O OneDesk tamb\u00e9m fornece outras ferramentas voltadas para o cliente. Junto com op\u00e7\u00f5es como a base de conhecimento e o bot de IA, o portal pode ajudar a promover o autosservi\u00e7o e minimizar as perguntas que voc\u00ea recebe sobre atualiza\u00e7\u00f5es sobre solicita\u00e7\u00f5es <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Como administrador da OneDesk, pode decidir que informa\u00e7\u00f5es partilhar com os seus clientes. Para fazer isso, clique no \u00edcone Mais Aplicativos, selecione Administra\u00e7\u00e3o e navegue at\u00e9 o Portal de Tickets.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nas configura\u00e7\u00f5es do seu portal, voc\u00ea pode decidir quais t\u00edquetes um cliente pode visualizar quando fizer login.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Abaixo dessas configura\u00e7\u00f5es, voc\u00ea pode definir quais propriedades do ticket est\u00e3o vis\u00edveis. Voc\u00ea pode marcar essas propriedades como &#8220;edit\u00e1veis&#8221;, o que significa que o cliente pode alterar a propriedade ap\u00f3s o envio do bilhete.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na guia seguinte, voc\u00ea pode marcar e configurar a apar\u00eancia do seu portal.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voc\u00ea pode incluir seu logotipo e alterar a cor principal e as cores do texto para se adequar \u00e0 sua marca. Os modos escuro e claro podem ser alterados separadamente e s\u00e3o vis\u00edveis dependendo das configura\u00e7\u00f5es do dispositivo.   <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visualize o portal a partir do link na parte superior.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se voc\u00ea tiver alguma d\u00favida sobre o portal de ingressos, sinta-se \u00e0 vontade para entrar em contato com o suporte via chat ao vivo ou no suporte em onedesk.com.  <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: O Portal de Tickets do OneDesk permite que seus clientes fa\u00e7am login e visualizem atualiza\u00e7\u00f5es sobre seus t\u00edquetes ou solicita\u00e7\u00f5es. Enquanto os clientes receber\u00e3o atualiza\u00e7\u00f5es por e-mail, o portal fornece um local centralizado para que eles visualizem seus t\u00edquetes e os discutam com voc\u00ea. O OneDesk tamb\u00e9m fornece outras ferramentas voltadas para o cliente. 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