{"id":156026,"date":"2021-12-20T19:15:50","date_gmt":"2021-12-20T19:15:50","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-getting-start-automated-bot-responses\/"},"modified":"2022-02-21T19:51:08","modified_gmt":"2022-02-21T19:51:08","slug":"onedesk-getting-start-automated-bot-responses","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/onedesk-getting-start-automated-bot-responses\/","title":{"rendered":"OneDesk &#8211; Come\u00e7ar: Respostas automatizadas do bot"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>O OneDesk permite-lhe responder automaticamente aos seus clientes utilizando um bot automatizado. A apar\u00eancia do seu bot OneDesk pode ser personalizada e pode responder com base nos gatilhos que definiu.<\/p>\n<p>Pode editar a apar\u00eancia do seu bot ou definir a imagem e o nome do avatar do bot num dos membros de apoio ao cliente. Para personalizar o seu bot, clique em Mais Aplica\u00e7\u00f5es, Administra\u00e7\u00e3o e, em seguida, Prefer\u00eancias da Empresa. Em Configura\u00e7\u00f5es bot, pode alterar o nome do bot e o avatar.<\/p>\n<p>Para definir sauda\u00e7\u00f5es on-line e offline e mensagens offline, clique na aplica\u00e7\u00e3o Messenger. Aqui, pode definir as sauda\u00e7\u00f5es da p\u00e1gina de boas-vindas. O bot responder\u00e1 quando a sua equipa estiver desligada.<\/p>\n<p>Tamb\u00e9m pode criar respostas automatizadas que o bot enviar\u00e1 em seu nome. Pode faz\u00ea-lo criando automatiza\u00e7\u00f5es de fluxos de trabalho com base em bilhetes, tarefas ou projetos. Por exemplo, criaremos uma resposta bot para pedidos de reset de palavra-passe.<\/p>\n<p>Vamos definir os filtros para quando um bilhete \u00e9 criado e se tem uma palavra-chave de &#8216;password&#8217; nele. 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Pode editar a apar\u00eancia do seu bot ou definir a imagem e o nome do avatar do bot num dos membros de apoio ao 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