{"id":82357,"date":"2021-03-29T18:32:51","date_gmt":"2021-03-29T18:32:51","guid":{"rendered":"https:\/\/onedesk.com\/videos\/the-onedesk-customer-apps\/"},"modified":"2021-12-20T18:31:34","modified_gmt":"2021-12-20T18:31:34","slug":"the-onedesk-customer-apps","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/the-onedesk-customer-apps\/","title":{"rendered":"As Aplica\u00e7\u00f5es do Cliente"},"content":{"rendered":"

V\u00eddeo atualizado<\/a><\/p>\n

Transcri\u00e7\u00e3o:<\/h2>\n

A OneDesk fornece-lhe tr\u00eas aplica\u00e7\u00f5es viradas para o cliente que pode colocar no seu website e come\u00e7ar a interagir com os seus clientes e visitantes do site. Pode pr\u00e9-visualizar essas aplica\u00e7\u00f5es clicando no seu nome > ‘pr\u00e9-visualizar aplica\u00e7\u00f5es de clientes’. Isto abrir\u00e1 o widget das suas aplica\u00e7\u00f5es ao cliente num novo separador de navegador. Este widget pode ser maximizado clicando no \u00edcone e voc\u00ea pode ampli\u00e1-lo ou encolh\u00ea-lo com este \u00edcone aqui tamb\u00e9m.<\/p>\n

A aplica\u00e7\u00e3o de mensageiro permite-lhe conversar em tempo real com os seus clientes, ser informado quando publicarem novas conversas e capturar essas conversas como novos bilhetes na sua conta. O portal do cliente fornece uma interface para os seus clientes rastrearem os seus bilhetes. Aqui podem atualizar-se sobre o estado, podem adicionar coment\u00e1rios, e muito mais.<\/p>\n

O separador ‘submeter novo’ fornece um formul\u00e1rio para os seus clientes apresentarem novos bilhetes. Pode, de facto, colocar at\u00e9 20 formul\u00e1rios diferentes no seu site. Para configurar o portal, volte \u00e0 sua aplica\u00e7\u00e3o principal do OneDesk, clique na administra\u00e7\u00e3o e selecione “aplica\u00e7\u00f5es de clientes”. Aqui, pode ativar e desativar qualquer uma das tr\u00eas aplica\u00e7\u00f5es do cliente: o mensageiro, o portal do cliente ou os formul\u00e1rios web. Tamb\u00e9m pode alterar as cores e alterar o texto e a linguagem que se encontra no seu portal.<\/p>\n

Pode clicar em ‘gerar snippet’ e isso fornece-lhe o JavaScript de que precisa para colocar o portal no seu website.<\/p>\n

O separador de mensageiro permite-lhe configurar algumas defini\u00e7\u00f5es para o mensageiro. Escreva uma mensagem online e offline aqui.<\/p>\n

O separador portal do cliente permite-lhe determinar quais os bilhetes que os seus visitantes ver\u00e3o, se s\u00e3o necess\u00e1rios para iniciar sess\u00e3o e quais outras funcionalidades est\u00e3o dispon\u00edveis no portal.<\/p>\n

O separador formul\u00e1rios web permite-lhe criar at\u00e9 20 tipos diferentes de formas e configurar o que est\u00e1 nesses formul\u00e1rios.<\/p>\n

Se quiser come\u00e7ar, v\u00e1 at\u00e9 \u00e0s aplica\u00e7\u00f5es do cliente, clique em gerar snippet e coloque o snippet no seu website para come\u00e7ar a interagir com os seus clientes agora.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00eddeo atualizado Transcri\u00e7\u00e3o: A OneDesk fornece-lhe tr\u00eas aplica\u00e7\u00f5es viradas para o cliente que pode colocar no seu website e come\u00e7ar a interagir com os seus clientes e visitantes do site. Pode pr\u00e9-visualizar essas aplica\u00e7\u00f5es clicando no seu nome > ‘pr\u00e9-visualizar aplica\u00e7\u00f5es de clientes’. Isto abrir\u00e1 o widget das suas aplica\u00e7\u00f5es ao cliente num novo separador […]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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