{"id":82373,"date":"2021-03-29T18:42:58","date_gmt":"2021-03-29T18:42:58","guid":{"rendered":"https:\/\/onedesk.com\/videos\/conversas-e-discussoes-in-onedesk\/"},"modified":"2021-05-13T16:56:35","modified_gmt":"2021-05-13T16:56:35","slug":"conversas-e-discussoes-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/conversas-e-discussoes-in-onedesk\/","title":{"rendered":"Conversas e Discuss\u00f5es"},"content":{"rendered":"<h2>Transcri\u00e7\u00e3o:<\/h2>\n<p>Nas conversas oneDesk est\u00e3o as suas discuss\u00f5es que tem com clientes e outros membros da equipa. As conversas podem ser sobre algo t\u00e3o ligado a um bilhete ou a uma tarefa ou a um projeto, ou podem ser apenas independentes diretamente entre si e um cliente. Podes encontrar essas conversas nos detalhes do artigo quando estiverem ligados. Por exemplo, aqui, posso ver que isso ter\u00e1 algumas conversas com um cliente sobre este bilhete. As suas conversas est\u00e3o agrupadas na vis\u00e3o do Mensageiro tamb\u00e9m. Aqui, pode ver que a parte superior \u00e9 para conversas com clientes. Esta sec\u00e7\u00e3o estar\u00e1 dispon\u00edvel para as pessoas da sua organiza\u00e7\u00e3o que est\u00e3o designadas para interagir com os clientes. Todos os seus utilizadores ter\u00e3o uma sec\u00e7\u00e3o de conversa\u00e7\u00e3o onde podem ver abertas, p\u00fablicas, privadas, e at\u00e9 podem ver conversas fechadas. Quando selecionam uma conversa, selecionam um filtro aqui. Podem selecionar uma conversa e as mensagens aparecer\u00e3o neste painel. Podem usar este menu para criar um bilhete se algu\u00e9m estiver fora, n\u00e3o j\u00e1 criado ou mostrar os detalhes do item ou os detalhes do utilizador. Aqui, pode ver que h\u00e1 uma conversa com o an\u00f3nimo, h\u00e1 uma conversa com um utilizador espec\u00edfico, e aqui temos uma conversa com um cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: Nas conversas oneDesk est\u00e3o as suas discuss\u00f5es que tem com clientes e outros membros da equipa. As conversas podem ser sobre algo t\u00e3o ligado a um bilhete ou a uma tarefa ou a um projeto, ou podem ser apenas independentes diretamente entre si e um cliente. Podes encontrar essas conversas nos detalhes do artigo [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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