{"id":83070,"date":"2021-04-07T19:26:30","date_gmt":"2021-04-07T19:26:30","guid":{"rendered":"https:\/\/onedesk.com\/videos\/workflow-automations-in-onedesk\/"},"modified":"2021-05-14T17:42:58","modified_gmt":"2021-05-14T17:42:58","slug":"workflow-automations-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/workflow-automations-in-onedesk\/","title":{"rendered":"Automatiza\u00e7\u00f5es de fluxo de trabalho"},"content":{"rendered":"

Transcri\u00e7\u00e3o:<\/h2>\n

“Automatiza\u00e7\u00f5es de fluxo de trabalho” s\u00e3o regras que dizem ao OneDesk o que fazer quando ocorrem eventos espec\u00edficos. Exemplos comuns disso s\u00e3o o envio automaticamente de respostas em novos bilhetes, ou a coloca\u00e7\u00e3o autom\u00e1tica de novos bilhetes num projeto espec\u00edfico, ou a atribui\u00e7\u00e3o-os a um utilizador espec\u00edfico.<\/p>\n

Vamos ver como cri\u00e1-los e modific\u00e1-los. Clique no \u00edcone da Administra\u00e7\u00e3o aqui. Selecione a aplica\u00e7\u00e3o que deseja ser impactada. Neste caso, vamos olhar para os Bilhetes, e descer at\u00e9 \u00e0 sec\u00e7\u00e3o de automa\u00e7\u00e3o do fluxo de trabalho. Aqui, pode ver uma lista de automatiza\u00e7\u00f5es de fluxos de trabalho que est\u00e3o a decorrer nos seus bilhetes. Por exemplo, este publica automaticamente novos bilhetes no portal do cliente. Este envia um e-mail ao solicitador quando o estado \u00e9 atualizado. Existem algumas automatiza\u00e7\u00f5es desativadas dispon\u00edveis, tamb\u00e9m. Vamos mostrar-lhes.<\/p>\n

Aqui est\u00e1 um que atribui novos bilhetes. Posso lig\u00e1-lo se quiser us\u00e1-lo, ou posso deslig\u00e1-los se n\u00e3o quiser.<\/p>\n

Vamos dar uma olhada mais detalhadamente na automatiza\u00e7\u00e3o do “solicitador de e-mail quando o estado de administra\u00e7\u00e3o \u00e9 atualizado”. Posso clicar no \u00edcone editar aqui, e este popup mostra-me a l\u00f3gica desta regra. Isto funciona com bilhetes, e se eu quiser execut\u00e1-lo em outras coisas, posso modific\u00e1-lo aqui ou at\u00e9 mesmo filtrar para baixo para que s\u00f3 seja executado em bilhetes espec\u00edficos que satisfa\u00e7am os meus crit\u00e9rios de filtro.<\/p>\n

A etiqueta laranja aqui representa o evento do gatilho. Neste caso, \u00e9 quando o estado do ciclo de vida muda.<\/p>\n

O verde representa as a\u00e7\u00f5es que o OneDesk tomar\u00e1 quando este evento de gatilho ocorrer nestes itens. Neste caso, \u00e9 “enviar e-mail”. Se clicar nessa etiqueta, posso, de facto, ver os detalhes deste e-mail. Aqui, a a\u00e7\u00e3o \u00e9 “enviar e-mail”. Envia e-mail ao solicitador. Aqui est\u00e1 a linha de assunto do e-mail, e aqui est\u00e1 o conte\u00fado do corpo do e-mail. Como pode ver, o conte\u00fado do corpo e a linha do assunto cont\u00eam algumas propriedades din\u00e2micas. Pode inseri-los usando este controlo aqui, mov\u00ea-los.<\/p>\n

Quaisquer altera\u00e7\u00f5es que ent\u00e3o fa\u00e7a devem ser aplicadas, e quando clicar em Guardar, modifica a automatiza\u00e7\u00e3o do fluxo de trabalho.<\/p>\n

Tamb\u00e9m pode renomear a automatiza\u00e7\u00e3o do fluxo de trabalho se quiser dar-lhe um nome diferente, mas geraremos automaticamente um para si. Para criar uma automatiza\u00e7\u00e3o de fluxo de trabalho, clique aqui e preencha um formul\u00e1rio muito semelhante.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transcri\u00e7\u00e3o: “Automatiza\u00e7\u00f5es de fluxo de trabalho” s\u00e3o regras que dizem ao OneDesk o que fazer quando ocorrem eventos espec\u00edficos. Exemplos comuns disso s\u00e3o o envio automaticamente de respostas em novos bilhetes, ou a coloca\u00e7\u00e3o autom\u00e1tica de novos bilhetes num projeto espec\u00edfico, ou a atribui\u00e7\u00e3o-os a um utilizador espec\u00edfico. Vamos ver como cri\u00e1-los e modific\u00e1-los. Clique […]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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